Freelance Consulting Services Include:*Project Management*Temp Salesforce Admin Contracts*Document Generation Set Up*Salesforce Integrations*Call Guides and Scripting*Sales Process Evaluations

-Fully review Salesforce Instance and Tools to renegotiate Salesforce Contract saving $12,000/year while increasing licensing-Consolidate tools and build Partner Platform, Customer Service experience, Sales Engagement (HVS) platform for sales & service, and launch Next Best Action Plans, knowledge, and chat-Optimize Omni-channel and dialpad integration-Clean up technical debt and replace legacy apex code, workflows, and processes with flow-Work as the lead solutions architect to determine the best tools and design the build for the organization on all projects including Salesforce and app exchange tools listed above and custom (no code) solutions for commissions, data transfers between systems, and workflow automation requests-Manage projects in JIRA and launch SCRUM strategy for department to improve and maintain stakeholder communication-Organize Salesforce champion group to build trust, document needs, and manage change effectively for end users-partnered with Sales and Customer Success to re-build their handoff & communications process to improve the customer experience, the sales workflow, the customer service team’s engagement-Manage discovery, negotiations, and internal proposals for new CTI provider, and scope plan for implementation, testing, and launch

-Senior Engineer for Partner Community-Owns all commercial tools and their salesforce integrations-Manages daily salesforce tasks, projects, and integrations-Mentor and trainer for junior admins on team-Works closely with leadership and sales effectiveness to ensure effective end user training and successful change management for over 400 users

Salesforce lead for 40 internal users and over 50 community users-Manage contract renewals, saving 15% on costs during first year in role while adding value with new features-Implemented classic to lightning transition during first 90 days in role-Increased security with MFA implementation-Integrated new backup & restore system to increase efficiency and decrease risk-Lead monthly sprints and backlog prioritization using AGILE methodologies

Partner with stakeholders to gather requirements and launch monthly objectives for 500+ users-Implement Einstein Activity Capture and work as organizational SME for Einstein Analytics-Partner with analytics team to develop dashboards, understand and gather analytics requirements, configure data sources, and support testing and training cycles-Lead report and dashboard office hours as well as peer to peer training-Manage quarterly data uploads and develop and implement best practices to ensure data quality-Utilize AGILE best practices

Managed all aspects of the business as Chief of Staff reporting directly to the President-led through response to COVID-19 in both safety and staffing decisions-restructured and organized sales team-Designed and implemented sales training and onboarding program-led the team to 400% increase in sales while facing the adversity of the COVID-19 pandemic-Managed sales, marketing, retail store, embroidery team, while also developing business and a client book of my own

-Mastered basic SFDC admin functions-Consulted on a classic to lightning transition involving 10 years of legacy code-Gained an understanding of the long-term impacts of salesforce decisions on an organization -Built over 300 reports used daily by the different functions, and integrated Nintex and Conga to auto-generate the reports

-Accomplished 110% plan, with 12% annual growth on a multi-million dollar package in 2018-Fostered team engagement to increase it from 50% to 75% in 6 months -Actively monitor, analyze, and report on the sales pipeline -Take on ad-hoc projects to improve scalability and transparency of workflows and policies

-Kick started a new team to make $500K in sales in first 6 months-Empowered team leads to grow the team from 3 campaign managers to 12 in the first 3 months-Improved revenue for a national client by $2.8 million by consulting on the sales process