Nikki Carter Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Buckingham

Milton Keynes, United Kingdom

• Managing the colleague life cycle and People routines within my function, by supporting key activities, including new starter on-boarding, RTW checks, contracts and offer packs, people moves, and leavers.• Assisting with redundancy work including processing redundancy payments, letters and providing calculations when required • Updating systems inc. Fourth, OPS, Concur, structure charts (Visio) and talent database, to ensure we have accurate information about colleagues and offer a… Show more • Managing the colleague life cycle and People routines within my function, by supporting key activities, including new starter on-boarding, RTW checks, contracts and offer packs, people moves, and leavers.• Assisting with redundancy work including processing redundancy payments, letters and providing calculations when required • Updating systems inc. Fourth, OPS, Concur, structure charts (Visio) and talent database, to ensure we have accurate information about colleagues and offer a trusted, seamless service• Owning the Quarterly STIP – agreeing participant list with Head of Operations and HRBP’s and calculating amounts accordingly • Assisting in the annual salary review process and providing advice on budget splits with key stakeholders • Co-ordinating the Talent Cycle – organising calibration sessions, collating all talent reviews• Providing reporting work when requested, extracting data from both OPS and Fourth systems.• Monitoring regional movements and updating key stakeholders and systems accordingly• Working across both Tesco and Tesco Hospitality in an administrative and advisory capacity• Organising team events and social outings• Processing invoices and raising PO’s as required Show less

Milton Keynes

Processing new starter packs; including employment contracts, offer packs, setting up new employees with various systems and policies and welcome emails• Processing amendments and leaver information in line with Payroll cut-off• Providing employment and financial references where appropriate• Running scheduled and ad-hoc reports from SAP• Providing cover for the Resourcing Management Co-Ordinator• Provide maternity packs and assist employees with basic maternity/paternity… Show more Processing new starter packs; including employment contracts, offer packs, setting up new employees with various systems and policies and welcome emails• Processing amendments and leaver information in line with Payroll cut-off• Providing employment and financial references where appropriate• Running scheduled and ad-hoc reports from SAP• Providing cover for the Resourcing Management Co-Ordinator• Provide maternity packs and assist employees with basic maternity/paternity queries• Managing all training course bookings between delegates and Training Providers• Organising and coordinating courses in a timely manner, dealing with any issues and cancellations promptly to ensure effective use of resources. Show less

Milton Keynes, United Kingdom

Supporting the HR Manager, Reward and Recognition Manager, HR Business Partners, HR Advisors and Payroll department with administrative tasks and projects.Managing and prioritising the workload of the Payroll department.Administering new starter paperwork including offer letters and Contracts of Employment for all new starters for Head Office and General Managers.Assisting in the recruitment process and liaising with various departments and potential employees to ensure a smooth… Show more Supporting the HR Manager, Reward and Recognition Manager, HR Business Partners, HR Advisors and Payroll department with administrative tasks and projects.Managing and prioritising the workload of the Payroll department.Administering new starter paperwork including offer letters and Contracts of Employment for all new starters for Head Office and General Managers.Assisting in the recruitment process and liaising with various departments and potential employees to ensure a smooth transition into their new role.Processing amendments and leaver information and providing employment and financial references where appropriate.Assisting HR Business Partners and HR Advisors in the preparation of Employment Tribunal documents.Managing Maternity/Paternity requests and issuing confirmation of leave and payment schedules.Administration of Private Healthcare, Dental and Pension schemes.Assisting with the management of the Company car fleet.Completing data requests for the wider business, to include requests for salary information, attrition and length of service. Show less

Milton Keynes, United Kingdom

Obtained a NVQ in Management L3Leading, developing and managing a team of between 10 to 15 customer services advisors to ensure they are both skilled and motivated to deliver performance to meet company objectives and personal targets.Managing team activities ensuring compliance with: company and regulatory standards and procedures to achieve desired performance and cost and with a minimisation of risk.Interpretation of data and implementation of necessary actions to ensure the… Show more Obtained a NVQ in Management L3Leading, developing and managing a team of between 10 to 15 customer services advisors to ensure they are both skilled and motivated to deliver performance to meet company objectives and personal targets.Managing team activities ensuring compliance with: company and regulatory standards and procedures to achieve desired performance and cost and with a minimisation of risk.Interpretation of data and implementation of necessary actions to ensure the achievement of defined productivity and quality standardsEncouraging and involving the team in continuous improvement and development and sharing of best practice.Performance management and action of disciplinary procedures.Absence management.Assisting with recruitment – booking delegates in to be interviewed and conducting telephone/competency based interviews.Assisting the Business Support Team – ensuring we can meet client requirements.Voted ‘Most Influential Role Model’ at the Company awards ceremony in 2011 Show less

Milton Keynes, United Kingdom

Obtained a NVQ in Customer Service L2Leading team performance by being first point of contact for all queries, both customer and non-customer basedSupporting my team manager in administrative tasks and also deputising in their absenceTo lead and be involved in projects to provide data as and when requiredTo mentor new advisors to support my team manager in achieving strong and consistent business performanceAnswering in-bound calls within a customer service role;Helping… Show more Obtained a NVQ in Customer Service L2Leading team performance by being first point of contact for all queries, both customer and non-customer basedSupporting my team manager in administrative tasks and also deputising in their absenceTo lead and be involved in projects to provide data as and when requiredTo mentor new advisors to support my team manager in achieving strong and consistent business performanceAnswering in-bound calls within a customer service role;Helping with general queries with bank accounts, credit cards and other Abbey productsMeeting daily and weekly targetsTraining new members of staffLiaising with various departments within the company in order to solve customer queriesDealing with 1st stage complaintsWorking towards targets on a daily basis Show less