As Operations Manager, my role is to make sure my brokerage and Realtors have the tools and systems in place so they are able to focus on their clients and to make the home buying or selling experience flow as easily as possible.I help educate them on how to use the tools and systems available to us through our Association of Realtors and other industry resources. I also help implement office processes and procedures to make the workplace as efficient as possible. I help bring them the latest technology tools, up-to-date marketing pieces, and keep them apprised on changing rules and regulations within the industry, among many other tasks. I also run the day to day operations of the office, including our accounting process, supply management, records management, equipment management, schedule management and all other tasks. I manage two offices, and oversee the Transaction Management department. I also review files for broker compliance. And I assist the Realtor/Owner with his real estate business.

As Operations Manager, my role was to make sure my brokerage and Realtors had the tools and systems in place so they were able to focus on their clients and to make the home buying or selling experience flow as easily as possible.I helped educate them on how to use the brokerage tools and systems. I also helped implement office processes and procedures to make the workplace as efficient as possible. I helped bring them the latest technology tools, up-to-date marketing pieces, and kept them apprised on changing rules and regulations within the industry, among many other tasks. I oversaw 4 departments: Escrow, Transaction Coordination, Property Management, and Relocation. I also trained and supervised 12 staff members. I helped plan and execute office events, and oversaw office marketing.

Assisted the National Sales Manager by processing transaction files, preparing all documents for the purchase and sale of properties for our investor, and audited each file for completeness and compliance. Tracked timelines, and keep all departments updated on the status of transactions so that they could keep to their project timelines.

My role was to make my brokerage and Realtors successful by providing everything they needed to best serve their clients. I did that by making sure they had the tools and systems in place, and knew how to use them so that they could make the home buying or selling experience flow as easily as possible. I supported them by helping them create their marketing pieces and distributing them. Also by working on their files for them, maintaining those files from listing to close. I trained them on the latest technology and software to help run their business efficiently so they could easily serve their clients.

Marketing and Promotion of the Lake Arrowhead destination. Maintained website, helped plan and execute chamber events, wrote the monthly Business Journal newspaper. Computer programs include Microsoft Word, Excel, Access, Outlook, Publisher, Print Master, Dreamweaver.