Nikki Pooler Email & Phone Number

Nikki Pooler is a Operations Executive | Business transformation, process scaling, and redesign | Global operations strategy | Talent and leadership development at Signify Health. She possess expertise in customer service, call centers, team building, customer satisfaction, microsoft office and 31 more skills. Colleagues describe her as "I had the privilege of working with Nikki during my time at athenahealth. Nikki was managing the Service Integrity and delivery teams at that time. She was one of most engaged stakeholders - she also has her way of cascading that attitude to her entire team! In spite of varied time zones and priorities, Nikki excelled at balancing her stakeholders and always provided visibility into her near and long term thought process. She had established an environment of shared vision and shared information that led to great alignment between her service team and my product team. Nikki had roles very well defined across her organization, it was always easy for us to work with the right people on her team whenever it was needed. The mission of the product and service was close to her, so we always knew that her approach was thoughtful and for the larger good! She is a strong leader and a great asset to any organization she’s part of! " and "Once in a while, you are fortunate enough to form a true bond of respect and appreciation for a colleague. This was the case for me when Nikki became my direct manager at epocrates. She was in a new leadership role as the Executive Director of Operations at epocrates/Athenahealth while I was the Director of Product Operations. Her exceptional people and technical skills allowed her to "guide the ship," leading me, Product, Marketing, Sales, and Senior Leadership team members as we redefined how the various Operations teams could best serve their business units. Nikki's ability to analyze the strengths and weakness of each group, along with her ability to develop and execute a strategy, led us to significantly increase the effectiveness and reporting for all the Operations teams. In her broad role, Nikki also managed our go-to-market process, Customer Service, data technologies, analysis, and reporting, enabling us to achieve sales, marketing, and product goals. The organization highly respects her interpersonal skills, work ethic, and results. I couldn't recommend anyone more strongly for a position in a company seeking a skilled and personable team member to help them grow and succeed."

Listed skills include Customer Service, Call Centers, Team Building, Customer Satisfaction, and 32 others.

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  Harvard Business School Executive Education