Passionate Salon Manager that approaches customer service with an attitude of listening to understand rather than be understood. Creating an environment of mutual respect and trust between customers and management. Proficient in overseeing all areas of salon operations with a focus on providing the best individual customer service to clients. Crafting a more human connection, which is lacking in most customer service based industries. Effective team leader with an optimistic personality that fosters the success of all team members, through training and one on one meeting’s that address staff/management concerns and creating solutions to any problems. Creating a level of trust between staff and management and loyalty to the company. Significantly decreased current staff turnover rate once they were satisfied that their needs were being met by management and recognized for their good performance through accolades. Skillful in handling staff recruitment, scheduling and payroll, giving salon owners the space to focus on growing the business without worrying about the daily details of operating the salon.