Within IT Supply Chain assisting Operations I excelled in translating complex technical solutions into clear language for diverse audiences. Audiences include customers and C-level executives, managing dynamic teams of Onsite and Off-Shore partners to balance support initiatives and IT portfolio projects seamlessly. I meticulously craft detailed proposals, demos, and estimations for various projects, overseeing project contracts and schedules across cross-functional teams to meet deadlines and mitigate risks. Collaborating extensively with departments such as OTC, MDG, Finance, Customer Care, and Supply Chain, I drive implementations for technical projects and directed rigorous system enhancement testing for quality and compliance. Additionally, I spearhead corrective actions and consult with users and developers on UX/UI for SAP configuration to support network-wide transformations and training initiatives, fostering continuous improvement and operational excellence.

I ensured meticulous accuracy and functionality within SAP by performing thorough verification and data entry across Customer Master, Material Master, Vendor Master, and Pricing Information for SBS. Leveraging a deep understanding of SAP architecture, I maintained data integrity and optimized system performance, strategically analyzing data to deliver tailored solutions nationwide. I streamlined data collection procedures across SAP and legacy systems, enhancing efficiency and supporting seamless project management. By establishing and implementing branch-specific performance KPIs, I drove continuous improvement and effectively managed multiple concurrent projects, including inventory evaluations for subsidiary acquisitions. I provided expert guidance in data management processes, including storage structures, data mining, and cleansing methodologies, ensuring alignment with organizational objectives and standards. Additionally, I categorized material masters and managed an enterprise-wide master data management system to ensure consistency, accuracy, and accessibility of critical data assets across diverse product lines and services.

I developed and implemented comprehensive SAP training modules and documentation for warehouse management and purchasing, facilitating the transition from legacy systems. I managed confidential documentation including SOWs, contracts, and purchasing agreements, ensuring compliance and operational clarity. Additionally, I engineered internal tools for automated support escalation, significantly enhancing efficiency. Leading projects aimed at reducing warehouse depreciation by 30%, I established robust inventory management protocols. Demonstrating leadership across global teams, I fostered cross-functional collaboration and implemented technology projects in tandem with acquisitions. I also mentored employees nationwide, standardizing business practices and optimizing organizational efficiency. Continuously proactive, I recommended enhancements to skills assessment and kept informed of industry trends to drive operational excellence through best practices integration.

I effectively managed a diverse team comprising on-shore direct reports and off-shore vendor partners, focusing on problem-solving and implementing solutions based on root cause analysis. I oversaw contract and resource management in strict adherence to company policies, collaborating closely with business support roles to coordinate user support and training, ensuring seamless operations. I administered skills assessments, analyzed results, and presented findings to drive gap closure and enhance employee training within Warehouse Management. With responsibility for overseeing physical inventory valued at least $5 million monthly, I meticulously analyzed and forecasted financial budgets to ensure all technical projects met delivery timelines and budgets. Additionally, I optimized procurement processes through outsourced contract negotiations, drafted and communicated complex financial issues clearly to executive management and auditors, and consistently published accurate forecast metrics aligning with company targets. Leveraging ERP systems like SAP, I enhanced operational efficiency, implemented management procedures, and streamlined supply and demand processes while providing critical monthly forecast updates to Branch Sales teams.

Centered on managing and overseeing the payment obligations of the organization, this role encompassed processing invoices, verifying transactions, and reconciling discrepancies in a timely and accurate manner. I maintained vendor relationships by addressing inquiries and resolving issues promptly while adhering to payment schedules and terms. Additionally, I ensured compliance with financial policies and procedures, including accurate coding and data entry into accounting systems. My responsibilities included generating reports, assisting with month-end closings, and collaborating with internal departments to facilitate smooth operations and support financial transparency within the organization.

I directed a comprehensive range of responsibilities spanning warehouse operations and office management. Working closely with the Warehouse Manager, I maintained optimal inventory levels and efficiently managed purchase orders upon product arrivals. Negotiating directly with vendors such as Panasonic and Energizer, I secured competitive pricing and cultivated strong relationships with key suppliers. Initially focusing on customer service, my role expanded to encompass office management, including overseeing shipment information and implementing efficient office routines. I streamlined budget development processes, enhancing expense ownership among line managers, and meticulously managed accounts payable and receivable, ensuring adherence to invoice credit terms and meticulous financial reporting. Additionally, I played a pivotal role in regulatory compliance, maintaining meticulous records and ensuring legal adherence across operations. Through strategic operational streamlining and proactive customer service initiatives, I contributed to enhancing efficiency and customer satisfaction while supporting overall company growth.

In my role managing a 501(c)(3) child development program with a $1 million yearly tuition budget, I demonstrated expertise in fiscal management, adhering to local and state regulations while maintaining clear communication with staff and parents. I oversaw cash and check handling procedures to ensure financial accuracy and balance, supervised teachers and support staff in compliance with NAEYC regulations, and negotiated contracts with third-party vendors. I conducted performance evaluations, led meetings to adjust pricing, and managed marketing efforts, including conducting tours to promote the program. I maintained strict adherence to regulatory requirements, facilitated daily activities and programs, and handled Accounts Payable and Accounts Receivable using the ACST system. Additionally, I provided intermediate IT technical support for Microsoft programs, scheduled meetings, events, and programs, and meticulously revised educational materials such as Lesson Plans, Daily Reports, and Handbooks to ensure quality and compliance.

Provided a warm, caring environment for the children from infant through Pre-K.

Supervised staff throughout store hours, ensuring adherence to cash handling policies and performing periodic deposits to the bank. I managed end-of-day profit reconciliation and documented store information meticulously. My responsibilities included overseeing day-to-day operations such as preparing ice cream, building cakes, answering phone calls, and placing food orders. I also maintained inventory for food and supplies, decorated and constructed cakes for display and events, and enforced strict protocols for food preparation and store safety procedures, ensuring compliance and maintaining high standards of service and quality.