Nikki Soulsby Email and Phone Number

• Established Key Risk Indicator program for Global Resilience - developed the program strategy, operations, procedures, and execution• Solve complex problems using divergent thinking, collaboration, creativity, and interpersonal skills• Hand-selected by the CSO to lead the AI Risk Management development and implementation team, establishing and strengthening controls to promote the safe usage of AI within MetLife• Articulate the stories of risk and resilience using data analysis and visualization•. Translate business requirements into technical specifications•. Manage multiple projects simultaneously with conflicting deadlines•. Proactively find ways to improve or automate processes enabling the existing team to function at twice the capacity using the same headcount. Completed the ASPIRE Leadership program (2024), Storytelling with Data (2024), Coaching@MetLife (2024), and Re-imagined the Workforce of the Future learning content.

• Led cross functional team of 20 people in the virus response for the US• Established MetLife’s COVID-19 virus response actions and protocols• Proactively identify process improvements – resulting in a 60% faster response time for COVID-19 cases at MetLife locations• Created senior executive reporting on virus metrics and communication • Designed a bespoke testing solution to support the on-site critical team members who deliver over $500,000,000 in customer payments each week

• Led 8-week sprint project for the CEO’s of Microsoft and MetLife creating a dental image artificial intelligence POC using synthetic data that can identify, label, and adjudicate claims; run rate cost savings of $40-110 Million over 3 years• Directed a clinical insight project; implementing natural language processing and data analytics into the clinical process to identify, validate, and automatically refer at-risk claimants for additional clinical impact, improving return to work, reducing OpEx, and raising tNPS • Use data and analytics to inform decisions and evaluate initiative effectiveness for short term and long term disability product management

• Designed, researched, and implemented a cross-functional employee engagement initiative to realign the corporate culture with the strategic initiatives of senior leadership • Managed a team of 5 inter-departmental leads to coordinate workspace needs for ~1000 associates, consultants, and contractors• Proactively identified and implemented 10 high impact initiatives resulting in cost savings of over $700,000 • Managed, directed, and executed bi-annual Town Halls and Offsites for the CTO, including facilitation between cross functional teams, creation of materials, and logistics planning

Delivering exceptional results to leaders who invest in themselves and their teams through training, custom course creation, and executive coaching.

• Established improved policies and procedures for the quarterly verification of 1000+ client records, cutting down processing time by 33%• Served as liaison for cross-functional initiatives and key business partners• Developed, implemented, and oversaw the conversion of 5000+ portfolios to a new system for increased reporting capabilities• Managed an inter-departmental QA Testing team for a CRM upgrade using agile framework.

• Demonstrated excellence in the maintenance trade data and portfolio details for the clients of multiple RIA's with a total AUM of over $4.5 billion. • Coached clients in the Tamarac Advisor Xi suite of products through technical mentoring and consulting services, as well as acting as a client advocate to resolve issues. • Built productive relationships and personal credibility with key stakeholder, business partners, clients, and peers; resulting in the promotion to Client Service Associate from Operations Associate.

• Developed goals and strategies for improved processes resulting in 50% reduction in outstanding trade confirmations • Lead training and onboarding for 10 new employees in OTC Derivatives Documentation• Established, developed, and managed departmental procedures used in succession planning and daily operations • Cultivate and manage relationships with key stakeholders, partners, and colleagues