Nichole Stephens Email and Phone Number

Deliver risk expertise and output uniformity for Risk and Control Self Assessments.

Create and deploy effective processes and procedures to enable a developing Control team to successfully strengthen risk and control routines and drive efficiency to transform and integrate operations.  RISK MITIGATION: Coordinate regulatory initiatives. Prepare materials for review and committee meetings.  PROCESS IMPROVEMENT: Develop records management and business continuity plans leading to documentation and implementation of processes in line with enterprise guidelines. EXECUTION: Manage return to office and location strategy programs implementing a hybrid office approach.  PROGRAM OPTIMIZATION: Build and manage white glove team onboarding and off boarding processes. Implement surveys to identify opportunities to strengthen engagement. Develop and execute measurable action plans.

Provide support of client centric products to enable Control team of 1,000 to successfully implement their transformation strategies.  BUSINESS CONTINUITY: Utilize partnerships to develop and mange business continuity plans and support plan transitions during reorganization.  TEAM TRAINING: Develop and facilitate virtual orientation programs, manager and employee training. EVENT MANAGEMENT: Plan and implement executive and manager meetings. Create and deliver monthly educational meetings for over 1,000.  COMPLIANCE COORDINATION: Maintain multiple systems of records and related tracking decks.

Provide a high level of operations support for executives. Maintain top level customer service to both internal and external customers. Distill financial metrics, business goals and objectives of the division to drive decisions. Translate business priorities into actionable processes and track for completion.

Prioritize diverse administrative support for a regional president and 5 district managers. Direct logistics, communication, calendars, and team recognition events. Received annual district MVP award in a 100 member district.

Streamlining and implementing business growth strategies to provide over 3,000% sales growth. Drive all aspects of marketing, social media, product production, customer experience, logistics, and financial functions.

Managed 27 team members providing customer service to insured members. Handled elevated customer cases. Provided classroom training in technical, legal and customer service issues.Developed and implemented curriculum. Utilized instructional processes by training new and existing employees in health insurance processing and customer service.*Management*Encourage Individual Excellence*Teamwork*Customer Relations*Instructional Design