Nikki Truong Email & Phone Number

Rockridge

Directs operation of the Circulation Desk to provide public service• Registers borrowers daily.• Checks materials in and out daily.• Takes care of holds management daily, including Link+ and Interlibrary Loan.• Packs and unpacks delivery bins daily, and distributes mail to appropriate employees.Provides technical direction to Library Aides.• Assists Aides in learning the ILS and other technical procedures.• Directs shelving, shelf reading, materials shifting, etc. in collaboration with Branch Manager.• Instructs and directs Aides in the processing and mending of library materials as needed.• Ensures Aides receive information on new policies and procedures, training opportunities, and branch and system programs and services.Manages library supplies and monitors building and equipment needs.• Manages, monitors, and inventories library forms and supplies.• Reports service requests, building problems, and equipment need to Branch Manager.• Maintains basic computer, printer, and copy machine needs. Troubleshoots or reports problems to IT.Assists patrons with meeting their basic information needs.• Answers simple reference questions in person and by telephone.• Provides basic reader’s advisory in person and by telephone.• Assists patrons in placing holds or Link+ requests.• Assists patrons daily in the use of the OPAC, databases, and other library services.Assist Librarians in daily operations, collection management, and programs.• Assists in program facilitation and publicity.• Assists in weeding projects.• Processes new materials.• Manages the branch in the absence of a librarian and communicates with Branch Division if incidents happen.

Piedmont

Directs operation of Circulation Desk to provide public service• Registers borrowers daily.• Checks materials in and out daily.• Takes care of holds management daily, including Link+ and Interlibrary Loan.• Packs and unpacks delivery bins daily, distributes mail to appropriate employees.• Adds latest magazines to holdings. Process EBSCO claims.Provides technical direction to Library Aides.• Assists Aides in learning the ILS and other technical procedures.• Directs shelving, shelf reading, materials shifting, etc. in collaboration with Branch Manager.• Instructs and directs Aides in the processing and mending of library materials as needed.• Ensures Aides receive information on new policies and procedures, training opportunities, and branch and system programs and services.Manages library supplies and monitors building and equipment needs.• Manages, monitors and inventories library forms and supplies.• Places and tracks supply orders according to FASO guidelines.• Reports service requests, building problems, and equipment needs to Branch Manager.• Maintains basic computer, printer, and copy machine needs. Troubleshoots or reports problems to IT.Assists patrons with meeting their basic information needs.• Answers simple reference questions in person and by telephone.• Provides basic reader’s advisory in person and by telephone.• Assists patrons in placing holds or Link+ requests.• Assists patrons daily in use of the OPAC, databases and other library services.Assist Librarians in daily operations, collection management, and programs.• Assist Branch Manager and Children’s Librarian in gathering statistics for monthly reports.• Assist Branch Manager in preparation of timesheets, weekly schedules, and daily desk schedules.• Assists in program facilitation and publicity.• Assists in weeding projects.• Processes new materials.• Manages the branch in the absence of a librarian and communicates with Branch Division if incidents happen.

Piedmont

Directs operation of Circulation Desk to provide public service• Registers borrowers daily.• Checks materials in and out daily.• Takes care of holds management daily, including Link+ and Interlibrary Loan.• Packs and unpacks delivery bins daily, distributes mail to appropriate employees.• Adds latest magazines to holdings. Process EBSCO claims.Provides technical direction to Library Aides.• Assists Aides in learning the ILS and other technical procedures.• Directs shelving, shelf reading, materials shifting, etc. in collaboration with Branch Manager.• Instructs and directs Aides in the processing and mending of library materials as needed.• Ensures Aides receive information on new policies and procedures, training opportunities, and branch and system programs and services.Manages library supplies and monitors building and equipment needs.• Manages, monitors and inventories library forms and supplies.• Places and tracks supply orders according to FASO guidelines.• Reports service requests, building problems, and equipment needs to Branch Manager.• Maintains basic computer, printer, and copy machine needs. Troubleshoots or reports problems to IT.Assists patrons with meeting their basic information needs.• Answers simple reference questions in person and by telephone.• Provides basic reader’s advisory in person and by telephone.• Assists patrons in placing holds or Link+ requests.• Assists patrons daily in use of the OPAC, databases and other library services.Assist Librarians in daily operations, collection management, and programs.• Assist Branch Manager and Children’s Librarian in gathering statistics for monthly reports.• Assist Branch Manager in preparation of timesheets, weekly schedules, and daily desk schedules.• Assists in program facilitation and publicity.• Assists in weeding projects.• Processes new materials.• Manages the branch in the absence of a librarian and communicates with Branch Division if incidents happen.

San Francisco Bay Area

-Prepared the branch for opening, closing, emptying book drop, and unpacking delivery bins-Performed multiple duties required with circulation desk functions including: creating and updating patron records, properly managing material return and check outs, collecting fines, answering phones, retrieving requested items, placing items on hold, and renewing material-Assisted library users with locating material, information, resources, and answering questions related to requests as well as library policies and procedures-Assisted patrons with technical tasks such as using the computer, photocopier, scanner, logging onto the computer, connecting to the Wi-Fi, how to send and retrieve documents from the printer, and any other computer related questions-Created fliers and signs to advertise library programs to maximize turnout-Maintained book displays and instructional materials to ensure continuous quality service-Updated labels and signs around the branch to help assist with finding and sorting materials-Helped maintain the branch Facebook page by updating events, creating posts, and capturing photos and videos of library events to post

San Francisco Bay Area

-Collected daily tracking slips to calculate statistics and entered into Microsoft Excel sheet for monthly reports-Processed incoming material by cross checking that information is correct in the Sierra system and printing the correct labels-Creating records for material that were not in the Sierra system-Creating and submitting records for material that needs to be rebound

San Francisco Bay Area

San Francisco Bay Area

-Entered and maintained data on Microsoft Excel sheets-Recorded attendance data into YouthServices database-Entered data into ETO database for counselor visits and on-call visits

San Francisco Bay Area

-Entered and maintained data on Microsoft Excel sheets-Recorded attendance data into YouthServices database-Entered data into ETO database for counselor visits and on-call visits

Oakland High School

Provided academic support for high school students ranging from the ages of 13 to 18 years old. I also assisted in extensive data entry for the school year.