• Lead the strategy and development of customer experience initiatives across the organisation that positively impact customer satisfaction and loyalty and drive growth• Collaborate with teams across the business to gather customer feedback, identify areas for improvement and drive consistency in approaches to customer engagement • Establish an enterprise-wide customer experience measurement program using Net Promoter Score (NPS) and other metrics, report on outcomes and improvement plans • Develop and manage a customer reference program that showcases the value of the company's products and services to potential customers• Support the enterprise user group program by organising and facilitating events and webinars, and managing communication and engagement activities• Analyse customer data to identify trends and insights that can inform decision making and drive continuous improvement • Work collaboratively with the Enterprise GTM leadership team to create a Voice of the Customer program

Joined Oracle Health as part of the acquisition of Cerner Corporation.

• Lead the development and delivery of the marketing and communications strategy for Cerner Asia Pacific • Develop, implement, execute, monitor and track an integrated marketing and campaign plan across multiple channels, including events, digital, direct marketing, social, thought leadership, PR and media relations• Develop and implement successful field marketing strategies to support sales • Lead a high-performing cross functional team • Own and manage the annual marketing budget• Collaborate with sales teams to drive growth and build strong customer relationships

• Develop, implement and execute a marketing and brand strategy for Torrens University Australia and Think Education, including managing and consolidating a portfolio of brands• Develop, implement, execute, monitor and track an integrated marketing and campaign plan across multiple channels, including ATL, digital, direct marketing, social, PR & media relations, events and web optimisation• Drive channel diversification strategies (international, schools, B2B) with a focus on lead generation • Support the product strategy and development process including market research, pricing and monitoring competitive environment• Lead a high-performing cross functional team • Own and manage a multi-million dollar marketing budget

• Develop, implement, execute and measure the Health Faculty integrated marketing plan across all ATL, BTL and digital elements of the marketing communication mix • Manage the brand budget and forecasting

NTT DATA Business Solutions (formerly Extend Technologies) designs, implements, supports, and hosts SAP centric business solutions for organisations of all sizes. • Direct responsibility and leadership of marketing and sales operations teams in Australia, Singapore and Malaysia • Managing and controlling annual Asia Pacific marketing strategic plan, budget and channel MDF (marketing development funds) for 4 countries (Australia, Singapore, Malaysia, Vietnam)• Development, implementation and evaluation of integrated marketing / communication strategies and demand generation activities including direct marketing, events, sponsorship, telemarketing, public relations, internal communications, advertising, content marketing and asset creation, digital marketing (website, blog,SEO, PPC, online advertising, social media, social selling)• Effectively managing sales operations including sales forecasting and pipeline reporting, software license sales quote to cash, customer license maintenance novations and audits, deal/opportunity management, sales and marketing reporting (locally and regionally), bid and tender management• Alliance management – partners, industry analysts and the broader NTT family• Brand management across all channels and development of brand awareness initiatives Key achievements:• Successful brand relaunch of Extend Technologies to NTT DATA Business Solutions in 2012• Effective integration of Innogence under the NTT DATA Business Solutions APAC brand in 2013• Implementation and growth of digital marketing strategy and tactics as a core sales and marketing channel to market

Variety of consulting contracts specialising in:* Direct and digital marketing strategies* Event management* Website strategy including SEO, SEM, PPC, analytics, content and usability* Social media

Develop, implement and evaluate the integrated marketing and communication strategies for TEC Australia and New Zealand and other BLD Group business units including direct marketing, events, sponsorship, PR, advertising, member communications, digital marketing and Web 2.0

Develop, manage and control annual Asia Pacific marketing strategic plan including online and offline direct marketing, advertising, public relations, brochures, newsletters, trade shows, exhibits, website management and event sponsorship

Day-to-day, effective operational management of Australian office including divisional strategic planning; business development; budget forecasting and control and management reporting to international head office

Responsibility and budgetary control of 3 divisions - marketing, events management / customer service, database

Planned and implemented the set up of all marketing procedures and staffing for the Australian start up office (initial 6 months) to provide an effective and successful team to deliver the business requirements

Develop, implement and manage direct marketing campaigns to attract delegates, sponsors and exhibitors to corporate conferences and exhibitions

Direct marketing and selling of conference facilities to corporate market and end-to-end management of client events