Nikki Wallace-Pickett Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

Drive Customer Success outcomesInfluence future lifetime value through higher product adoption, customer satisfaction, and overall account health Increase renewal rates and reduce churnDevise, execute and manage Customer Engagement strategies, measuring and reporting results weekly.Build value-based relationships with customers to ensure the highest customer satisfaction, adoption and retention of AppFolio Property Manager.Maintain a deep understanding of the product and speak with customers about the most relevant features for their business needs.Outbound telephone and email-based efforts to existing customers with intent to engage customers with incomplete usage and get them excited about and regularly using APMIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.Work within the Customer Loyalty team to enhance and augment existing and future customer engagement resources and strategiesServe as a brand ambassador in all customer interactions

Richardson, Texas

Responsible for calling on property management companies, targeting companies that can benefit from remote web-based property management SaaS software solution. My primary focus is new account acquisition activities such as prospecting, qualifying, consultative solution selling and closing.• Cold Calling and lead follow up on property managers interested in Appfolio.• Value sales process using GoToMeeting online demonstrations and presentations of the Appfolio solution.• Manage and maintain accurate lead and account/opportunity entries within Salesforce.com (CRM)

Plano, Texas

Responsible for building strong relationships with Key contacts within the Enterprise WSG account base in order to renew client licenses and upgrade to multiyear renewals. Supported and responded to all web security group customers to address daily billing issues, invoicing and technical needs. Maintained up to date knowledge of the security market and met training targets in order to provide the highest level of sales support. • Moved from Mid-market inside sales in WSG to Key/Enterprise Renewal inside sales rep after 6 months.• Exceeded bookings and net new revenue targets averaging over 120% 3 out of 4 quarters in 2010 and achieved over 102% in 2011.• Consistently met quarterly accreditation requirements in order to provide the highest level of sales support and to be a trusted, credible advisor to clients.

Supported and responded to client’s day to day operational issues by managing complex and large revenue producing production projects for assigned clients. Monitored client operational status ensuring adequate client notification and escalation procedures were in place. Acted as a direct mail processing consultant offering alternative mail solutions and options to clients.• Managed 5 state government client’s daily direct mail projects from file transfer to finished mail. (Daily mail volume of 500,000 + pieces).• Acted as a liaison between clients and internal production staff to ensure that clients marketing communications and direct mail projects implemented successfully and on time.• Enabled government clients to increase collection rates by facilitating the design of new mailing material (statements and envelopes) resulting in a 2% increase in collection rates.• Helped clients realize a significant savings on annual postage by offering mailing solutions such as presort and comingling.• Maintained an Access Database in order to report on each client’s daily mail production and for creating monthly invoicing.

Dallas Tx

Managed and retained client relationships by facilitating and leading a variety of retail credit marketing projects that supported client initiatives. Provided leadership to team by assisting with client training in order to increase private label sales and cross selling company POS products and loyalty marketing services• Provided support and direction for a new POS product and retail private label vertical.• Created, developed and presented the most effective credit marketing training program to over 300 stores and to increase private label sales.• Developed operations and store procedures for retail private label credit marketing programs and the first dealer program. • Positioned a new credit card marketing program and product at a dealer convention and helped sign up over 200 new dealers.• Increased client’s market share by as much as 20%.