Nikki Wittman Email & Phone Number

Boston, Ma, Us

Bad Homburg, Frankfurt, De

Sr. Director EMEA/APAC Infrastructure & Operations and Infrastructure Global Initiatives (Sept 2023-Current)- Responsible for leading the overall planning and execution of all global technology initiatives that are directly aligned with FME divesting from the parent company and execution of IT security standardization globally. Contributes directly to FME’s 3year cost savings commitment to its’ investors- Accountable for multiple global initiatives and programs across all countries (>100) and technology disciplines (network, end-user, cloud, compute, storage, etc); - Responsible for managing vendor partners to ensure optimal performance, delivery and accountabilityAll programs contribute directly to the corporate tranformation of the global operating model and FME25 savings

Bad Homburg, Frankfurt, De

Driving Strategic & Global Initiatives

Lowell, Ma, Us

Contract position with a focus on Transition Management and Value Realization in the Network Infrastructure space.

Framingham, Ma, Us

Recruited back to Staples to oversee Infrastructure and Operations of all platform systems, network, data center, end user compute/mobility and storage. Lead team of 14 Manager to Director level, ~170 technologist. Budgetary responsibility for $35M Capital ~$300M P&L, annually.Accomplishments• Acted as “Interim VP of Global Engineering Operations Support” for 120days. • Lead Director-team of 6 through Capital and P&L budget planning. • Oversaw/lead RFP’s for Windows XP Migration, Data Center Colocation move, Cloud service providers (Google v Microsoft) yielding multi-million $’s in capital and P&L. • Planned, communicated and executed reorganization of my VP’s Global Engineering Operations and Support organization (GEOS) to eliminate silo’d and shadow Infrastructure teams.

Marlborough, Ma, Us

Directed and managed Network and Telecommunications Services teams for $12B US based Wholesale club with ~200 locations. Accomplishments• Completed RFP for Layer3 switching across the chain, flipping vendors and saving $12M in capital, $2M in P&L. • Developed WLAN strategy. • Working with the business leaders, I kicked off an RFP to select voice system of the future for the clubs.• Developed pro-active network monitoring strategy; secured appropriate tools and resources to complete initiative.

Framingham, Ma, Us

2003- 2012Focus on Communications Engineering/Operations in increased roles and responsibilities since 2003. Provided the opportunity to lead, influence and motivate Architecture, Engineering and Operations teams and technology solutions in the Telecom, Network and Security space during this timeframe. Responsible for providing global design, implementation, management, oversight and governance of infrastructure services and operational activities, which include: Network and Security areas (routing, switching, load balancing, DNS/DHCP, firewalls, VPN, telecommunications and Collaboration tools). 90+ associate team, 1700 locations, 12 major contact centers.Accomplishments• Led the merger and acquisition activities (technical, operational and organizational) of the Infrastructure organization for the $8B acquisition of Corporate Express• Designed a global conferencing solution; including individual and room size audio and video ($2.25M under budget).• Accepted a 12month assignment in the IT Application Development organization as “Program Director of Quad Channel Integration”– drove >$100M savings in the Supply Chain. 8months into the program, added Telecommunications to my responsibilities while reporting into 2 Vice Presidents – 6/2010-7/2011• Completed multiple US and European WAN RFP’s with multiple service providers.• Consulted with Business Leadership and internal IT Business Relationship managers (local and global) to assess system needs in support of functional operations to determine scope and priority of projects, funding requirements, discuss system capacity, and equipment acquisitions.• Following the ITIL framework; developed a Service Design Package. Managed and provided ongoing technical guidance for the development, implementation, installation and ongoing support of infrastructure solutions (Service Design Package).

Framingham, Ma, Us

Leading geographically dispersed teams of technical managers and engineers with a goal of delivering archictectural designs, implementation and operational support in Network, Security and Telecommunications infrastructure.Renegotiated +$20-million telecom contract with 9% savings.Managed team through implementation of a fiber-optic, WDM technology.Coach and guide team through strategic and tactical approach towards meeting objectives; including PCI compliance and multi-site high availability data centers.Excel in performance management and sourcing talent.Proactively develop relationships with internal customers at management and executive level.

Framingham, Ma, Us

Leading teams of technical manager & engineers to deliver archictectural designs and implementation in Network, Security and telecom infrastructure. Managed team through implementation of a fiber-optic, WDM technology. Coach and guide team through tactical approach towards meeting objectives; including VISA CISP compliance and DR initiatives. Excel in performance management and sourcing talent. Proactively develop relationships with internal customers at mangement

Framingham, Ma, Us

Managed and coached team of individuals who were responsible for break-fix of WAN. Network consisted of T1, T3, OC48, Internet service Coached team on troubleshooting technique's. Managed escalations with service providers and LEC's. Coached team as they brought new stores up on the network.

Framingham, Ma, Us

Supervised team of 15 help desk associates to drive 95 problem resolution at 1st level. Define and publish operations standards. Talent Sourcing Problem management Communication of change management Vendor escalations on call 24x7

Bsba, Mgmt Information Systems

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General