Nikki Zepeda Email & Phone Number

Florida, United States

Oldsmar, Florida, United States

Gary, Indiana

District 7

Results:Review orders that are entered for Quality control and maintain claim free entry.Sort and file steel orders according to set company standards.

Retain subscribers by using current save tactics and sales strategies to enhance revenue for Comcast. Schedule new installation appointments and utilize multiple computer programs at once to set up technical call appointments.Peer Coaching: I have assisted in training and developing new hires skill for retaining and gaining revenue as they are acclimated with handling inbound calls. I have also completed side by side monitoring to coach and assist them with easing the transition from the classroom setting to becoming self sufficient on the call center floor. I have also assisted supervisors with new hires in their Retention training by completing the Q&A portion as well as conducting and giving feedback on role-play situations. Reports: I complete monthly CQE monitoring logs for all of retention, and have created the spreadsheet for tracking equipment return procedures and save attempts. Facilitator for team meetings: I have created agendas, gathered information and conducted team meetings for my peers to ensure they are aware of all changes in the call center. Floor coverage: I have provided coverage as a POC for the Retention floor while Supervisors and SAE's were unavailable, assisting my peers with escalated calls to ensure resolution of the situation.I have assisted supervisors with the escalation of calls and used my knowledge of the "Think Customer First" strategy to handle the customer requests in a manner that is not only beneficial for the customer, but for Comcast as well.

Handled all aspects of Hiring, Payroll, Scheduling of employees, Purchasing of inventory, and Filing of personnel paperwork.

I provided excellent customer service, while maintaining bank procedures.Duties I was responsible for included, cash balancing, balancing the vault, receiving deposits, cashing checks, and ordering cash for the branch.I also opened new accounts and screened customers for loans.

Associate'S Degree, Accounting

Licentiate Degree, Cosmetology/Cosmetologist, General

High School Diploma

Certification, Bookkeeping And Payroll

in Bookkeeping and Payroll, 2011 Program Highlights: Financial Accounting Communications Managerial Accounting QuickBooks Payroll and Tax.