During my stay with dNATA, I was chosen as the Quality Champion for several times. I have also completed myAirline Basics training and IATA Standard Fares and Ticketing training.Key Responsibilities and Accountabilities● Answer all calls and emails assigned to the skill set trained for● Assist in booking/amending/cancelling meet and assist service● Provide assistance for general inquiries except amendments and cancellations● Be able to analyze travel-related data and provide analysis and intelligence to customers● Acts on crisis management during untoward incidents pertaining to any product sold by the department

During my stay with iQor, I learned the fundamentals of BPO and how the business works. I also became a TopCollector during my stay.Key Responsibilities and Accountabilities● Answer all calls related to collections/payments● Calling debtors to ask/solicit payments● Schedule future dated payments● Manage debtors finances in the most flexible way● Maintain a quota for the day