Nikko Thorne Email & Phone Number

Spokane, Washington, United States

-Provided Level 1 technical support for home internet network troubleshooting, efficiently diagnosing and resolving connectivity issues to minimize customer downtime.-Assisted customers in configuring routers, modems, and other network devices for optimal performance and stability.-Troubleshoot common internet connectivity problems such as slow speed, intermittent connection, and wireless signal interference,effectively restoring network functionality.-Utilized network diagnostic tools to identify and address network issues, ensuring smooth and uninterrupted internet service forcustomers.-Communicated technical solutions and troubleshooting steps to customers clearly and concisely, enhancing their under-standing and confidence in resolving network problems.-Collaborated seamlessly with a diverse, global team spanning multiple time zones to promptly resolve and troubleshoot customeraccount-related issues, ensuring exceptional customer satisfaction and account stability.-Applied technical knowledge and expertise to effectively deliver remote technical support for a diverse range of devices, encompassing-ing smartphones, computers, tablets, TVs, IoT devices, and 5G + LTE gateway devices.-Consistently achieved and maintained a 30% sales-to-calls ratio, demonstrating a strong proficiency in technical sales and customerengagement-Utilized upselling techniques to promote additional products, contributing to increased sales and revenue growth.

Bachelor Of Science - Bs, Computer Software Engineering, 3.6

As a fourth-year student graduating in March 2024, I’m completing a major in Software Engineering. My undergraduate coursework also.

Associate Of Science - As, Information Technology, 3.5

Ged, General Studies, Pass