Nikkole Shamsuddin's Location
Seattle, Washington, United States, United States
Nikkole Shamsuddin's Contact Details
Nikkole Shamsuddin work email
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Nikkole Shamsuddin personal email
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Nikkole Shamsuddin phone numbers
About Nikkole Shamsuddin
Results-driven leader, experienced at building business, ops and services programs and teams from local to global, providing results to tech and customer-focused companies. Proven track record of leading large teams of skilled specialists with customer experience, development and implementation initiatives. Charismatic communicator dedicated to enhancing productive work environments and facilitating teamwork.
Nikkole Shamsuddin's Current Company Details
Nikkole Shamsuddin Work Experience Details
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Chief Customer OfficerVanillaSeattle, Wa, Us
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Svp Customer ExperienceVanilla May 2023 - PresentSalt Lake City, Utah, UsOur vision is to help everyone create a meaningful legacy. We build tools that help financial advisors collaborate on the most intimate planning with their clients—and empower everyone to make the most of their life’s work.
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Chief Customer OfficerLearnswell Sep 2021 - May 2023San Francisco, Ca, UsLEARNSWELL (SelfStudy) is a Learning Experience Platform (LXP), with an AI-driven system that starts where the learner is, and delivers a unique learning path, adapting learning on their knowledge, interests and schedule. We use the latest learning studies in cognitive psychology and neuroscience to customize the most effective individual learning journey.As the Chief Customer Officer, I am responsible for customer success, customer support, customer projects and developing the operational building blocks that support our customers and support team. -
Vp Of Consulting & TechnologyTaskus Sep 2017 - Sep 2019New Braunfels, Texas, UsTaskUs provides next generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology. We provide strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale.In Consulting, we use our expertise to help you assess your market, build a CX strategy and implement innovative technology to deliver world-class customer experience. Whether you're launching a new product or you're an established company looking to re-engage your customers, we can help you deliver. Our consulting team customizes our services based on client needs, technology innovations, and the goal of providing the best CX on behalf of our clients. -
Vp, B2B Marketing & Product MarketingTicketmaster Jun 2015 - Aug 2017Beverly Hills, California, UsDeveloped the B2B Product Marketing, Marcomm, & Sales Enablement teams at Ticketmaster, with a goal of building exceptional client experiences, partnerships, and loyalty for the over 30K client users. Developed a product launch framework, used across 8 organizations to ensure a seamless roll-out of products and services to clients. My team supports product and account teams with over 50 enterprise products/services in a complex SaaS product life-cycle and results in improved client adoption, sales enablement, and product deployment. We manage the breadth of client marketing channels, campaign planning, messaging, go-to-market planning, and building tools and best practices to enable our account teams and create a seamless client experience. VP of Implementation: Built a end-to-end product launch program for B2B products that supports a complex eCommerce product lifecycle, enables account teams to understand and position new products, and ensures products successfully launch and are adopted by B2B Clients. -
Director, Global Business Delivery, Advanced Services EngineeringMicrosoft Aug 2012 - Apr 2014Redmond, Washington, UsLed a team of 100+ engineers developing and delivering technical services to Microsoft customers and partners. Delivered 17% annual growth while delivering under budget for a $15.6M OPEX team.- Developed software services for Microsoft customers & partners with a team of 100+ engineers.- Developed and delivered the highest level of Microsoft’s support services (Premier Mission Critical), providing services across all major Microsoft server products. Grew revenue and customer base in the Americas by >200%, to 38 global customers with more than $60M in revenue.- On-boarded new software acquisition support teams aiming to integrate, scale and mainstream their services. Acquisition teams included: FAST, Parallel Data Warehouse, and Mediaroom.- Involved in the complete Venture Integration lifecycle of a Microsoft product, from acquisition to divestiture.- Experienced in developing and releasing new, efficient support models to large customers. -
Director, Business Management (Chief Of Staff)Microsoft Sep 2011 - Aug 2012Redmond, Washington, UsHandled business strategies, operational management, budgeting and communications for 7 global businesses and software acquisitions working with $36M budget, 170 people and producing over $200M in revenue for Microsoft Services. - Created revenue impact of $194M (56% DM) by providing business support for the IP Engineering organization.- Developed repetitive on-boarding model to assess prospective acquisitions and determine if our support model would benefit or extend their customer base.- Supported integration and scaling of newly acquired businesses into Microsoft and improved their financial operations and delivery.
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Business Operations ManagerMicrosoft Feb 2007 - Aug 2011Redmond, Washington, UsDeveloped and implemented business management strategy and leadership for 5 global businesses with $41M in budget and 250+ people, including Latin American field services, Mediaroom (IPTV), Health Solutions Group (HSG) PDW and Dynamics products.
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Business & Project ManagerMicrosoft Feb 2006 - Feb 2007Redmond, Washington, UsLed global project team and program to conduct large-scale organizational change by integrating field teams of 25 dispersed worldwide orgs with 900 engineers, to form a single global engineering team aiming to improve customer service experience, engineering training and skills, and delivery efficiency.
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Project ManagerSlalom Consulting Sep 2004 - Jan 2006Seattle, Wa, UsProvided excellent technical & operational program management for projects with Microsoft and Safeco Insurance. Focused on and excelled with projects requiring technical and business teams to jointly deliver, global program management and cross-team coordination.Formerly: Two Degrees Consulting -
Consulting ManagerAccenture Aug 1997 - Feb 2004Dublin 2, IeDelivered project management services for complex global implementations of technical platforms and user acceptance testing, after progressing from Analyst role providing website development to Manager role. Maintained world-class customers including Microsoft, BP Oil, UPS, Qwest and AT&T.- Listed as an Inventor on an Accenture patent for an innovative technology product (2002) for my work on the design and application architecture of an intelligent asset tracking system.
Nikkole Shamsuddin Skills
Program Management
Enterprise Software
Strategy
Management
Cloud Computing
Enterprise Architecture
Team Leadership
Service Delivery
It Strategy
Change Management
Cross Functional Team Leadership
Project Management
Saas
Leadership
Business Intelligence
Business Analysis
Business Strategy
Start Ups
Integration
Product Management
Business Process Improvement
Strategic Planning
Software Project Management
Microsoft Technologies
Business Transformation
Process Improvement
Consulting
Requirements Analysis
Business Process
Project Portfolio Management
Business Development
Communication
Operations Management
Professional Services
Vendor Management
Strategic Partnerships
Management Consulting
Business Process Re Engineering
Pmo
It Service Management
Sdlc
Outsourcing
Collaborative Problem Solving
Innovation Management
It Management
Go To Market Strategy
Partner Management
Nikkole Shamsuddin Education Details
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University Of WashingtonChemical Engineering
Frequently Asked Questions about Nikkole Shamsuddin
What company does Nikkole Shamsuddin work for?
Nikkole Shamsuddin works for Vanilla
What is Nikkole Shamsuddin's role at the current company?
Nikkole Shamsuddin's current role is Chief Customer Officer.
What is Nikkole Shamsuddin's email address?
Nikkole Shamsuddin's email address is ns****@****udy.com
What is Nikkole Shamsuddin's direct phone number?
Nikkole Shamsuddin's direct phone number is +131086*****
What schools did Nikkole Shamsuddin attend?
Nikkole Shamsuddin attended University Of Washington.
What skills is Nikkole Shamsuddin known for?
Nikkole Shamsuddin has skills like Program Management, Enterprise Software, Strategy, Management, Cloud Computing, Enterprise Architecture, Team Leadership, Service Delivery, It Strategy, Change Management, Cross Functional Team Leadership, Project Management.
Who are Nikkole Shamsuddin's colleagues?
Nikkole Shamsuddin's colleagues are Anthony Sin, Laura Jogani, Henri Bricard, Nicholas Tran, Patrick Carlson, Sedhu D, Danso King David.
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