Nikk Ybarra, Ssm Email & Phone Number

St. Louis, MO, US

St Louis, Missouri, United States

Launched Anytime Upgrade (2024) Managed the IT delivery of a market disrupting sales offering that increased premium-tier subscriber count. Oversaw scope, development, and testing of a highly complex effort that involved 3rd party vendors and all major development teams in Spectrum Mobile.Delivered multiple high priority roadmap projects (2022-2024).

Supervised a team of contractors that managed order intake, service delivery, and custom reporting for a $100M strategic account. This specialized PMO team worked on the rollout of roughly 10,000 new managed broadband service locations. Lead the way in organizational process improvement projects and trained SMEs when new processes rolled out to PMO.

Coordinated service delivery for Strategic accounts like Target Coporation, Aspen Dental, and Dennys.2 Time Comcast Business EXCEL awards winner.Managed 200-300 Broadband and Managed Service orders. Conducted new hire training classes. Provided input on multiple organizational process improvement projects and acted as a SME when new process was rolled out.

Coordinated Managed Broadband/Service installation for new orders for both small- and large-scale projects, tracked construction, and communicated with customers and cross-functional teams. Created Training Curriculum for new hires and lead training sessions across multiple PMO teams.

Worked a 6 month Gig Opportunity with the Training/Development team to create, migrate, and edit training content.

Naperville, IL

Initially hired as a customer support technician for business services then promoted to a training position (2018). Conduct virtual training sessions covering VOIP phone functionality and self-service portal for new customers. Verify customer’s call flow setup and features were installed as expected. Manage support, training and change management for 50+.

Troubleshooting and resolving Business Customer product related issues - Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests - Multitasking between multiple tools and systems - Entering change of service orders and scheduling appointments

Woodridge, IL

Gained broad customer service and technical experience by serving in a support role. Resolved customer’s product related issues and transitioned a support call into a sale. Diffused escalated customer situations while setting accurate expectations for issue resolution.

Huntley, IL

Successfully launched a family entertainment business. Aggressively generated business through traditional and digital mediums with self-made graphics and print design.

Licensed Minister, Berean School Of The Bible (Illinois School Of Ministry)

Bachelor Of Science - Bs, Information Technology