Niklas Andersson Email & Phone Number

Stockholm, SE

Stockholm County, Sweden

Enabling customers and partners to maximize their investments by ensuring smooth solution implementation throughout the customer lifecycle. Continuously driving innovations and process improvements to deliver enhanced value for both internal and external stakeholders.Key responsibilities for my department include:-Service Optimization: Enhancing customer.

Stockholm, Sweden

Assisting customers and partners in maximizing their investments by ensuring seamless implementation of solutions across the customer lifecycle, while proactively driving enhancements and innovations for both internal and external stakeholders.Key responsibilities within Customer Success include:Service OptimizationBoosting customer satisfaction by.

Stockholm, Sweden

Stockholm, Sweden

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results.Responsibilities:- Developing a world-class, scalable, and tiered support model across multiple countries for our SaaS/PaaS offerings.- Identifying strategic opportunities for improvement in.

Stockholm, Sweden

Basefarm is the leading managed service provider for mission critical business applications. We provide high-end application management, advanced technology solutions, enterprise cloud services, and colocation from our six datacenters in Europe.With our 400 staff, we host more than 40,000 services reaching over 40 million end users all over the world.As a.

Stockholm & Gävle, Sweden

Led an operations team of 20+ professionals, serving approximately 75,000 end users.Responsibilities:- Streamlining and enhancing operations across NOC, IT Operations, Customer Service, and Support teams.- Implementing ITIL at Fiberdata, focusing on incident, change, and problem management.- Delivering outstanding results that surpass SLA/KPI performance.

Stockholm, Sweden

Conducting negotiations and establishing relationships with suppliers primarily located in China, investing significant time on-site to solidify these connections. Managing a team of employees based in both China and Sweden. Streamlining operations and logistics for an e-commerce organization by incorporating the latest SaaS services. Implementing SEO.

Stockholm, Sweden

Operations Manager of Comhems Broadband ServicesManaged a team of 12 engineers responsible for core and access operations. Ensuring key projects are implemented in line with product launches. - End to End Network operations ensuring good customer experience is maintained and key risks if any are addressed in a timely manner.- Defining and improving.

Stockholm, Sweden

System Operations Manager/Internal IT and Head of IT Security (Bredbandsbolaget)Responsibilities:- Maintaining system availability in accordance with our Service Level Agreement- Ensuring system accessibility for employees- Guaranteeing internal network availability- Overseeing System Operations & Internal IT (10 employees)- Upholding IT security.

Gothenburg, Sweden

Responsible for System Operations and Helpdesk.Responsibilities:- Administration of Windows NT4 & UNIX servers, WAN links, mail & web, firewalls and routers.- Purchase of servers and workstations.- Budget responsibility.- Project member in various projects providing IT recommendations.- Responsible for the IT Security.

Gothenburg, Sweden

IT Consultant based at Saab automobile and Volvo Trucks. Teamleader for IT Helpdesk. Teacher in HTML.