Niklas Andersson Email & Phone Number

Stockholm, Se

Stockholm County, Sweden

Enabling customers and partners to maximize their investments by ensuring smooth solution implementation throughout the customer lifecycle. Continuously driving innovations and process improvements to deliver enhanced value for both internal and external stakeholders.Key responsibilities for my department include:-Service Optimization: Enhancing customer satisfaction by identifying and resolving pain points within agreed timelines. -Technical Project Management: Leading… Show more Enabling customers and partners to maximize their investments by ensuring smooth solution implementation throughout the customer lifecycle. Continuously driving innovations and process improvements to deliver enhanced value for both internal and external stakeholders.Key responsibilities for my department include:-Service Optimization: Enhancing customer satisfaction by identifying and resolving pain points within agreed timelines. -Technical Project Management: Leading customer-centric projects to optimize satisfaction, manage capacity, ensure compliance, and drive cost efficiency. - Problem Management: Mitigating recurring issues through thorough root cause analysis and implementation of effective corrective actions. - Capacity Management: Ensuring efficient resource allocation and system capacity to meet current and future customer needs, optimizing operational performance. - Service Level Management: Monitoring and maintaining service level agreements (SLAs) to ensure high-quality service delivery and compliance with contractual commitments. Show less

Stockholm, Sweden

Assisting customers and partners in maximizing their investments by ensuring seamless implementation of solutions across the customer lifecycle, while proactively driving enhancements and innovations for both internal and external stakeholders.Key responsibilities within Customer Success include:Service OptimizationBoosting customer satisfaction by effectively addressing pain points within agreed timeframes.Technical Project ManagementSkillfully managing… Show more Assisting customers and partners in maximizing their investments by ensuring seamless implementation of solutions across the customer lifecycle, while proactively driving enhancements and innovations for both internal and external stakeholders.Key responsibilities within Customer Success include:Service OptimizationBoosting customer satisfaction by effectively addressing pain points within agreed timeframes.Technical Project ManagementSkillfully managing customer-centric projects, resulting in increased satisfaction, capacity management, compliance, and cost reduction.Problem ManagementPreventing recurring issues by conducting root cause analysis and implementing corrective measures.Partner SuccessOverseeing the complete partner-customer success life cycle, including technical enablement of partners to excel in onboarding new products and optimizing customer implementations.Release ReadinessImplementing consistent change management to keep Customer Success teams informed and ready for updates in product and service offerings, enhancing customer satisfaction.Customer InnovationEstablishing a systematic process for sharing and prioritizing innovations and improvements identified in products and services, in collaboration with product management teams, to drive value and expedited outcomes for customers and partners. Show less

Stockholm, Sweden

Stockholm, Sweden

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results.Responsibilities:- Developing a world-class, scalable, and tiered support model across multiple countries for our SaaS/PaaS offerings.- Identifying strategic opportunities for improvement in systems, processes, policies, and procedures- Implementing executive-level reporting to monitor team efficiency and… Show more Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results.Responsibilities:- Developing a world-class, scalable, and tiered support model across multiple countries for our SaaS/PaaS offerings.- Identifying strategic opportunities for improvement in systems, processes, policies, and procedures- Implementing executive-level reporting to monitor team efficiency and coverage- Acting as a key stakeholder, collaborating with cross-functional teams to create valuable help resources- Instituting a systematic approach to Service Level Management- Recruiting, nurturing, coaching, and inspiring high-performing talent. Show less

Stockholm, Sweden

Basefarm is the leading managed service provider for mission critical business applications. We provide high-end application management, advanced technology solutions, enterprise cloud services, and colocation from our six datacenters in Europe.With our 400 staff, we host more than 40,000 services reaching over 40 million end users all over the world.As a Business Manager, my key responsibilities included:- Overseeing profit and loss management- Ensuring end-to-end… Show more Basefarm is the leading managed service provider for mission critical business applications. We provide high-end application management, advanced technology solutions, enterprise cloud services, and colocation from our six datacenters in Europe.With our 400 staff, we host more than 40,000 services reaching over 40 million end users all over the world.As a Business Manager, my key responsibilities included:- Overseeing profit and loss management- Ensuring end-to-end customer accountability- Supervising service delivery- Promoting employee satisfaction- Cultivating customer satisfaction- Managing resources effectively- Providing sales support and serving as a communication partner- Coordinating external consultants and spearheading internal projects to elevate the customer experience Show less

Stockholm & Gävle, Sweden

Led an operations team of 20+ professionals, serving approximately 75,000 end users.Responsibilities:- Streamlining and enhancing operations across NOC, IT Operations, Customer Service, and Support teams.- Implementing ITIL at Fiberdata, focusing on incident, change, and problem management.- Delivering outstanding results that surpass SLA/KPI performance targets for all customer networks.- Engaging in PR activities and sales meetings, as well as preparation and… Show more Led an operations team of 20+ professionals, serving approximately 75,000 end users.Responsibilities:- Streamlining and enhancing operations across NOC, IT Operations, Customer Service, and Support teams.- Implementing ITIL at Fiberdata, focusing on incident, change, and problem management.- Delivering outstanding results that surpass SLA/KPI performance targets for all customer networks.- Engaging in PR activities and sales meetings, as well as preparation and participation.- Ensuring punctual and professional reporting on critical service performance and quality metrics.- Fostering and cultivating positive customer relationships.- Participating in and planning network roll-outs.Overseeing facility maintenance activities for our data center:-- Implementing capacity planning to ensure future growth-- Managing and promoting health and safety, cultivating a positive safety culture, and maintaining compliance with standards throughout the organization. Show less

Stockholm, Sweden

Conducting negotiations and establishing relationships with suppliers primarily located in China, investing significant time on-site to solidify these connections. Managing a team of employees based in both China and Sweden. Streamlining operations and logistics for an e-commerce organization by incorporating the latest SaaS services. Implementing SEO strategies and managing online advertising campaigns. Holding full budget responsibilities.

Stockholm, Sweden

Operations Manager of Comhems Broadband ServicesManaged a team of 12 engineers responsible for core and access operations. Ensuring key projects are implemented in line with product launches. - End to End Network operations ensuring good customer experience is maintained and key risks if any are addressed in a timely manner.- Defining and improving operational procedures for proper check on the network health and maintenance.- Team development for handling various levels… Show more Operations Manager of Comhems Broadband ServicesManaged a team of 12 engineers responsible for core and access operations. Ensuring key projects are implemented in line with product launches. - End to End Network operations ensuring good customer experience is maintained and key risks if any are addressed in a timely manner.- Defining and improving operational procedures for proper check on the network health and maintenance.- Team development for handling various levels of incidents.- Ensuring Vendors are performing as per defined SLAs and re-viewing their contracts from time to time for further improvement.- Providing technical assistance to product and marketing in order to launch new services. Show less

Stockholm, Sweden

System Operations Manager/Internal IT and Head of IT Security (Bredbandsbolaget)Responsibilities:- Maintaining system availability in accordance with our Service Level Agreement- Ensuring system accessibility for employees- Guaranteeing internal network availability- Overseeing System Operations & Internal IT (10 employees)- Upholding IT security, including the establishment of procedures and documentation- Managing technical projects- Recruiting staff and… Show more System Operations Manager/Internal IT and Head of IT Security (Bredbandsbolaget)Responsibilities:- Maintaining system availability in accordance with our Service Level Agreement- Ensuring system accessibility for employees- Guaranteeing internal network availability- Overseeing System Operations & Internal IT (10 employees)- Upholding IT security, including the establishment of procedures and documentation- Managing technical projects- Recruiting staff and consultantsProject Management, including:Developing and launching value-added services for customers, such as:- Comprehensive security package- Network-based storage solutions- IP broadcasting of popular TV shows (e.g., Big Brother) using both multicast and unicast technologies- High-performance ISP-grade mail server (300,000 accounts)- Robust ISP-grade web server environment (500,000 unique visitors/day) Show less

Gothenburg, Sweden

Responsible for System Operations and Helpdesk.Responsibilities:- Administration of Windows NT4 & UNIX servers, WAN links, mail & web, firewalls and routers.- Purchase of servers and workstations.- Budget responsibility.- Project member in various projects providing IT recommendations.- Responsible for the IT Security.

Gothenburg, Sweden

IT Consultant based at Saab automobile and Volvo Trucks. Teamleader for IT Helpdesk. Teacher in HTML.