Amir Niknam Email & Phone Number

United States

- Responsible for entire aspects of IT operations, including corporate applications and websites, and data architecture.- Ensuring high-performance and high availability of backend servers, including managing all technical aspects of Content Management System.- Oversaw redesign and migration of the legacy website and its backend system to responsive website based on new business requirements using HTML5, CSS3, Bootstrap, JavaScript. Expanded and built the company intranet based on WordPress CMS.- Managed lift and shift strategy in-house solution into public cloud for the corporate file sharing platform, to save cost, increase performance and speedy backups, caching, and recovery.- Configured AWS CloudFront to reduce public facing websites latency and expand distribution.- Evaluated 30 enterprise tools and provided executive summary to the CIO.- Created training and onboarding materials and conducted all-hands meetings with the staff.- Analyzed manual tasks in company, defined the programing solution and Implement applications that do the task automate (e.g. Walk in Customer registration forms, send text and email to customers when their schedule is confirmed by using internal Job tracker API, Quote Generator)- Manage and implement VoIP Phone System. Design and architect IVR call flow.- Implement and manage CRM that help businesses analyze customer interactions, efficiently track leads and streamline processes.- Created landing page for SEO purpose and AdWords campaigns.- Worked closely with the marketing team to completely define specifications they need. Performed back-end SEO to increase conversion, utilizing analytical tools and utilities (e.g. Google AdWords, Google Analytics)

Tehran, Iran

- Support operations functions, completing requirements and performing User Acceptance Testing.- Provide guidelines and coaching colleagues to enhance business performance and achieve a satisfying and fulfilling working environment.- Responsible for the resource planning and leadership work.- Assist in documenting processes, procedures, and controls.- Analyzed manual tasks in the company and worked closely with the software team to create applications.

Tehran, Iran

- Interface with clients to gather requirements, understand and document processes.- Development with C#, ASP.Net, SQL server.- Create Website pages with HTML, CSS and JavaScript. - Validating User Input in client side & server side.- Support end user training for new system functionality.