I lead a global, cross-functional team crafting and delivering professional services across multiple industry verticals. My team's expertise in technology platforms and processes maximizes efficiency and effectiveness. I create strategic programs to uncover customer value, drive profitability, and enhance the human experience. Tactically, I manage the company’s operations, drive holistic customer success, and innovate industry-ready solutions.

Responsible for leading the teams who designed, developed, and delivered our portfolio of professional services offerings across multiple industry verticals on the Salesforce Ecosystem. Ensured that we bring our expertise to market in a coordinated way in order to create transformative business solutions, improve customer satisfaction, and directly impact our top and bottom line. I created programs and offerings that unearth opportunities to create and capture customer value, and develop a consistent industry strategy to help scale our business practice. I drove profitability through internal and external initiatives by aligning the team and client philosophy toward growth, efficiency, and human experience.At a tactical level, I managed the practice’s operating portfolio - driving utilization, bookings, and revenue across the practice. I worked cross-functionally with sales teams to ensure go-to-market motions are integrated to drive end-to-end success for our customers. I partnered on the development of new industry-specific services, products, and programs.

Successfully integrated and operationalized my former company, Bowfin, into Rightpoint's Global Salesforce Practice. Responsible for strategic delivery and operations of our professional services. Directed the practice's overall technology strategy and delivery teams. Worked closely with other senior management to provide vision and leadership in all aspects of platform-driven technology and enterprise-level solutions. Aligned company infrastructure and resources to Rightpoint's inbound pipeline. Drove profitability through internal and external initiatives by aligning the team and client philosophy toward growth, efficiency, and customer experience. Responsible for strategic partnerships with multiple fortune 500 clients and partner vendors.

Directed the strategy, management, architecture, and professional delivery of enterprise level, cloud-based solutions and services. Directed strategic and large scale, cloud-based, technical automation projects across content management systems, mobile applications, salesforce automation, digital asset management, marketing analytics, campaign optimization, workflow management, search, and site optimization. Led technical engagement for multiple project teams through Waterfall, Agile, Hybrid and Adaptive methodologies to deliver stable and scalable solutions.

As a leader, directed the design and delivery of enterprise-level cloud solutions, overseeing extensive projects across content management, mobile apps, salesforce automation, and digital marketing. Pivotal in driving both strategic initiatives and hands-on technical endeavors. Used a range of methodologies, from Waterfall to Agile, ensuring scalable and robust solutions. As an individual contributor, designed and implemented digital systems, combining both new and legacy technologies. Helmed software development teams and executed major cloud initiatives, with technology proficiency in Ruby on Rails, the Salesforce ecosystem, and Acquia/Drupal.

Architected and developed large scale, enterprise-level, cloud-based solutions for Fortune 100 companies. Led development using Agile methodology. Consulted on projects that generated ~6M in total revenue. Worked in both back end and client facing roles to guide enterprise level clients into cloud application implementation and acceptance. Developed tools and solutions in Ruby, open-source technologies and the Force.com platform.

Lead developer/architect involved with high level and low level design of multiple distributed software applications. Responsible for the development and maintenance of the ADA Evidence Based Dentistry Web Application. Worked directly with internal stakeholders as business analyst and developer to build out enhancements on a timely release schedule. C#, ASP.Net, iAPPS framework, jQuery UI, MS SQL Server, and RedDot.

Designed, developed and maintained testing equipment, robotics, and software to assist laboratory research and product evaluations for the Professional Product Review. Led the design and implementation of software and hardware tools through the full development lifecycle. Developed new laboratory protocols and standard test methods. Lead engineer in the development of a patented robotic materials polishing device. Planned the timeline and logistics of projects, presented findings at international meetings and published findings in peer-reviewed journals in addition to quarterly Professional Product Review reports.

Designed and built various devices and systems to test dental products and materials.Performed standardized testing on dental products and materials in conformance with ISO and ADA/ANSI guidelines. Assisted in the technical and scientific based development of the Professional Product Review, a quarterly newsletter that presented lab performance data for dental products and materials.

Developed signal analysis software to assist in a study on muscle memory and analysis of motor unit action potential trains. Analyzed and consolidated data across three different studies. Presented findings at RIC summer internship workshop.