Niko Pullinen Email & Phone Number

Berlin, Germany

Fairmas GmbH is a Berlin-based company specializing in financial planning, management reporting, and business intelligence solutions tailored for the hospitality industry. Founded in 2003, Fairmas develops software that helps hotels and hotel groups streamline their financial planning and budgeting processes. Their core offerings include tools for hotel-specific budgeting, forecasting, and controlling, allowing users to gain better financial insights and make informed decisions. Fairmas is widely recognized for its user-friendly, customizable solutions, which integrate seamlessly with existing property management and accounting systems.As a Business Software Consultant at Fairmas GmbH, I bridge the gap between cutting-edge technology and the dynamic needs of the hospitality industry. My role is all about optimizing how hotels manage their financial planning and reporting through Fairmas’ tailored software solutions. I collaborate closely with clients to understand their unique business processes, advising them on best practices and ensuring smooth integration of our financial tools into their systems.My day-to-day tasks involve conducting in-depth consultations, delivering personalized software training, and troubleshooting any challenges that arise. I help hotel teams unlock the full potential of Fairmas' tools, from streamlining their budgeting and forecasting processes to making data-driven decisions with real-time insights. By ensuring a seamless user experience, I contribute to improving the financial efficiency of our clients and helping them achieve their business goals.

Berlin, Germany

As an Accounts Receivable Accountant at CDP Europe gGmbH (based in Mitte, Berlin), I played a key role in managing and optimizing the company’s financial processes. My responsibilities included overseeing the entire accounts receivable function, from monitoring incoming payments to maintaining detailed payment schedules. I was tasked with preparing and sending invoices to customers, ensuring they were accurately uploaded to vendor electronic platforms, and reconciling or adjusting them when necessary.One of my core achievements was fostering efficient communication with clients and account managers, which helped streamline payment processes and address any queries promptly. This included managing the dunning process to secure payments, ensuring our cash flow remained healthy. I also recorded all accounts receivable transactions in CDP’s accounting system, DATEV, and provided crucial support to the team lead in accounting by contributing to reporting and assisting with various corporate finance tasks.In addition to my financial responsibilities, I was actively involved in administrative duties, always ready to support the team in any capacity needed. My role was pivotal in ensuring the smooth operation of CDP Europe’s financial operations, contributing to the organization's mission with precision and dedication.

Berlin, Germany

During my time at Sixt GmbH in the heart of Berlin (Mitte), I had the opportunity to work with the renowned Sixt Car Rental Company as a Senior Accounts Receivables Specialist in the intriguing "Damage Department." In this dynamic role, I was responsible for a range of key tasks, blending financial precision with customer service expertise.Among my responsibilities were processing incoming payments, whether through credit cards or bank transfers, always ensuring strict compliance with financial policies and procedures. I had the chance to create tailored payment plans, not only for individual customers but also for large corporate clients, offering a unique insight into both ends of the customer spectrum. A significant part of my role involved verifying discrepancies and resolving complex billing issues, all while maintaining positive client relationships.I also worked closely with the collections department, reviewing account histories to identify opportunities for improved or new repayment terms. My role wasn’t just reactive, but also proactive—sending payment reminders, reaching out to clients, and generating critical internal reports and statements.Throughout this role, I utilized a variety of essential software tools, including SAP, MS Office, Novomind, Cobra, Scanview, and Mozilla. It was an enriching experience that sharpened both my technical skills and my ability to navigate customer-focused financial operations.

Berlin Area, Germany

As an Accounts Receivable Officer at BASF Service Europe GmbH, I played a pivotal role in managing the financial backbone of the company. My primary responsibility is to oversee and optimize the entire accounts receivable process, ensuring that customer payments are tracked and recorded efficiently. This includes:- Monitoring and managing incoming payments: I ensure that payments from customers are received on time and correctly allocated to the appropriate accounts.- Invoicing and reconciliation: I generate invoices, match them with incoming payments, and handle any discrepancies through reconciliation processes to keep the company’s financial records accurate and up-to-date.- Debt collection and customer follow-up: A key aspect of my role is maintaining proactive communication with customers to resolve payment issues, send reminders for overdue balances, and support debt recovery initiatives when necessary.- Collaboration with other departments: I work closely with sales, customer service, and the finance team to address billing issues, resolve disputes, and ensure seamless financial transactions.- Reporting and analysis: Regularly, I provide insights through detailed reports on the aging of receivables, outstanding balances, and cash flow forecasts to help management make informed financial decisions.In this position, I ensured that the company maintains a healthy cash flow, reduces risks, and sustains strong relationships with its customers. I am proud to be an integral part of the financial operations at BASF Service Europe GmbH, and I thrive in this dynamic, fast-paced environment where problem-solving and collaboration are key.This short internship was an extremely interesting experience.

Berlin Area, Germany

During my time as a Customer Service Executive at Booking.com GmbH, I was at the forefront of delivering exceptional service, overseeing both pre- and post-reservation interactions, resolving disputes between hotels and guests, and providing valuable account management support.Problem-solving was the heartbeat of my role—each day presented a new puzzle, and I thrived on fitting the pieces together seamlessly. In this position, I honed my skills as a professional communicator, a systematic problem-solver, and a crucial bridge-builder between customers and hotels.As a CSE, I constantly stayed attuned to the evolving needs of our clients while keeping a close watch on travel industry trends. Data analysis became second nature as it enabled us to anticipate issues before they arose. One memorable instance was during the volcanic eruption in Iceland in 2012, which significantly impacted existing reservations. Similarly, the 2014 FIFA World Cup in Brazil brought a surge of bookings, which I navigated with precision and foresight.What truly motivated me was stepping out of my analytical comfort zone to cultivate lasting relationships with clients. I considered myself a relentless organizational mastermind—driven by a blend of perfectionism and enthusiasm for technology, innovation, and data. The dynamic nature of the role, which demanded constant multitasking, kept me energized and engaged.I consistently went the extra mile to think outside the box and deliver outstanding customer and partner experiences. Whether it was resolving complex requests independently or providing guidance on communication, I ensured that I offered best-in-class verbal and written support. I also took pride in demonstrating strong commercial awareness, identifying opportunities to improve both customer service and productivity, and following through with actionable solutions.

Spandau, Berlin

Shortly after finishing university, I took an unexpected path and decided to move to Germany, eager for a fresh experience before diving into the world of finance. I became a Federal Volunteer, supporting and guiding individuals with mental disabilities in their daily routines. It was a deeply rewarding experience, allowing me to engage in meaningful work while honing my leadership and teamwork skills.One highlight was leading the project "Finnish Week," where I organized events that celebrated Finnish culture, including visits to the Finnish Institute and Embassy. It was a unique blend of individual responsibility and collaborative teamwork that shaped my perspective in new ways.

During my time in Finland, I served as a Department Manager for a renowned food chain, where I played a pivotal role in shaping the store's day-to-day operations. From managing product orders to setting competitive prices, overseeing marketing strategies, and ensuring inventory accuracy, I was deeply involved in all aspects of the business. I also took charge of customer service, sales operations, and the crucial responsibilities of opening and closing the store.One of my key strengths was proactively leading my team to meet both targets and deadlines, always prioritizing collective success over individual recognition. I cultivated a positive and welcoming work atmosphere, driven by a commitment to openness and collaboration, which not only fostered strong team spirit but also translated into enhanced customer satisfaction.

During my internship in Finland, which stemmed from my university bachelor’s thesis work, I had the opportunity to serve as a Project Coordinator. In this role, I was responsible for driving customer acquisition efforts, maintaining and organizing the customer database using ERP software, and supporting various training initiatives. One of the most impactful aspects of my internship was the development of my thesis, which provided valuable insights that helped the company better understand and respond to their customers' needs. This experience not only deepened my understanding of project management but also enhanced the company's approach to customer relations.

Financial Accounting, Accounting And Finance, Successfully Completed

I completed a six-month professional training program in Financial and Payroll Accounting, focusing on DATEV and Lexware software..

Bachelor'S Degree, Degree Programme In Business Administration

Activities and Societies: Project management: Free Choice Project Sustainable Development Day 2009 Bachelor's Degree of Business.

Exchange Student For Bs, International Business, Spanish Economy, Business English And Spanish.

Activities and Societies: Language tandem partner English / Spanish Spanish economy, accounting, English and Spanish language course