- Manage global software support policies and lifecycle service portfolio for radio system products;- Manage developing automation service quote tools;- Collaborate cross-functionally to align service solutions with business and customer needs;- Monitor and report on service adoption;- Support service package launches by creating them and managing an implementation.

- Initiated internal documentation for structure and clarification of working processes;- Brought team on board with Scrum methods;- Describe new business function requirements to launch new features;- Prioritize and define tasks to IT team to reduce code error;- Negotiation with international partners and other departments about launching details and marketing campaigns.

As a project manager brought the legaltech platform to life and support the operational process.- Developed concept, feature, and business process description for an audience of 6000 users and 10+ partners;- Prepared project documentation including: scaling plan, roadmap, reports for donor, project charters;- Managed IT development, marketing, and law departments and reached all donor requirements;- Negotiated and presented a platform in the conferences and for more than 10 partners.

As a business analyst worked on developing reports about the world and Ukrainian fintech, banking digitalization, insurtech, Credit Unions.- Searched and analyzed information about markets and regulatory requirements to identify trends, problems, and the state of the market as a whole for more than 8+ reports;- Prepared analytical reports and presentation materials for 60+ members of the Association;- Prepared digitalization strategies and roadmaps for new IT infrastructure implementation used by Ukrainian Credit Unions and presented to Canadian insurtetech.

Prepared conditions for receiving ISO 9001 certification and process optimization for banks and banking solution providers. - Modified “as is" processes in “to be”;- Prepared documents for quality management systems by ISO 9001;- Prepared and did interviews with stakeholders and presentations for clients.

Was a single analyst on the website. Wrote and maintained 200+ articles with descriptions and comparisons of banking and financial institution products. It helped to double the audience.