Responsible for a technical support team based in different countries and time zones, that provides 24/7 support.Manage equipment setup and deployment for all CS employees.Manage hardware inventory and manage contracts with hardware vendors.Manage installations, upgrades, and configurations of all CS platforms.Monitor, review and optimize processes and platform settings, including user onboarding and offboarding and technical support.Ensure appropriate documentation is available and up to date for all CS toolingEnsure the security of the systems, and implement best practices such as the principle of least privileges, authentication, authorization, and encryption.