Nikola P. Email and Phone Number

through Studion

• Assess the quality of specifications and technical design documents in order to ensure timely,relevant and meaningful feedback• Implement strategies for quality management and testing• Implement a strategy for quality coordination and testing• Test current products and identify deficiencies• Suggest solutions to identified product problems• Investigate product quality in order to make improvements to achieve better customersatisfaction• Collaborate with the Product Development team to ensure consistent project execution• Identify quality assurance process bottleneck and suggest actions for improvement• Oversee continuous improvement projects• Collect quality data and track defects through resolution• Identify key KPIs for product quality• Send daily reports reflecting status and progress of tasks performed• Assist to daily team meetings and provide useful and concise feedback about tasks performed• Other duties as assigned

through Studion

through Studion

through Studion

through Studion

• Work at Corporate KYC and accounts department - gathered and reviewed documentationfor corporate clients

• Protocolar and manual work tasks, work at archive

• Communication with customers about home and customer electronics - selling, advice aboutproducts, complaints• Work at in-store warehouse

• Providing technical assistance and support for customers’ queries and issues related toInternet, TV and phone services• Informing customers about telecom’s services• Selling services to new and existing customers