Nikola Doychev Email & Phone Number

Sofia City, Bulgaria

Bulgaria , Sofia

My role in the team is to provide support for contact centers across Europe, followed by service desk cases within Service Level commitment, resolving issues promptly and ensuring customer satisfaction.Mainly responsibilities are administering and supporting specific contact center software and cloud-based platforms : * Salesforce * Vonage * Altitude uCI * Collab One * PentahoExperience in administering Bitdefender corporate antivirus… Show more My role in the team is to provide support for contact centers across Europe, followed by service desk cases within Service Level commitment, resolving issues promptly and ensuring customer satisfaction.Mainly responsibilities are administering and supporting specific contact center software and cloud-based platforms : * Salesforce * Vonage * Altitude uCI * Collab One * PentahoExperience in administering Bitdefender corporate antivirus, Azure AD, Microsoft Endpoint Management, and Office365 products administration.Activities such as incident management, problem management, service request management, change management (administration), and maintenance for our customers.Providing internal support for the company needs Show less

Veliko Tarnovo

My role concerns solving problems with an Internet connection, television streaming, and optical routes for the customers.Management of the cable technicians and their daily work activities, direct communication with the customers regarding scheduled interventionsMonitoring and troubleshooting problems related to the network and infra. Configuration of router devices and managing smart switches.

Veliko Tarnovo

Administer and support a specific contact center software ( Altitude uCI).Resolving hardware and software issues related to the company servers and the employee working stations.Installing and configuring operation systems, specialized call center software, email, and office applications.Managing user accounts in Windows active directory domain servers.

Veliko Tarnovo

Building LAN and MAN network routes. Configuration of customer end devices ( routers and computers ) Maintenance of the built networks. Troubleshooting problems related to the customer's Internet connection, television streaming, and computer software.

Veliko Tyrnovo

Building LAN and MAN network routes. Configuration of customer end devices ( routers and computers ) Maintenance of the built networks. Troubleshooting problems related to the customer's Internet connection, television streaming, and computer software.