Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) Email and Phone Number
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s Location
Sofia, Sofia City, Bulgaria, Bulgaria
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s Contact Details
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) work email
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Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) personal email
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About Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)
Digital Transformation:* Analysis and improvement roadmaps for key focus areas: People, Processes and Technology* Clear Digital Vision definition to guide all activities* Service Catalog Definitions and Value Stream Mapping* Deep dive into Value, Customers, Data, Competition and Innovation domains* All verticals included: Sales, IT, HR, Finance, Facility, etc.* Proper tool selection and coordination of implementationITSM Consulting:* Process design and improvements according to ITIL, Agile, SAFe, Lean and other best practice frameworks, methodologies and standards* Successful Process Implementations: Service Request Management, Incident Management, Problem Management, Change Management and Knowledge Management* Successful projects delivered for: Telekom Austria Group, Unicredit Bulbank, DSK Bank, Si.mobil Slovenia, etc.ITIL:* ITIL v3 Expert and Accredited Instructor:* ITIL 4 Managing ProfessionalSAFe 5.1:* SAFe 5.1 POPM Business Simulations Facilitator:* Apollo 13 - an ITSM case experience (by Gaming Works)* BridgeIT - Project Management fundamentals (by Simagine) VeriSM:* Consulting and adaptation of the VeriSM model according to customer needs* Accredited trainingsProject Management Experience:* Prince2 Foundation and Prince2 Practitioner certified* Managed projects from initial requirements gathering to Go Live* Developed and gathered all relevant project documentation* Good knowledge of MS ProjectOperational Management Experience:* Hired and managed up to 83 people* Managed 8 team leads* Supervised process and work transition* Assured operational quality* Provided score cards and other operational reportsLanguages:* Fluent German and English
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s Current Company Details
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) Work Experience Details
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Humanising It™ AssociateLearnlogic Jul 2024 - Present• Working with Learnlogic academy (distributor of HIT GLobal in Europe) to grow the HIT footprint in Europe: online events and client workshops• Advocate the principles of HIT • Provide assistance for students to gain access and finish their trainings• Help organizations to get best possible value of their HIT investment
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Director Digital TransformationNigani Ltd. May 2022 - PresentSofia, Sofia City, Bulgaria* Working as a freelance consultant* Discover Digital Transformation Opportunities to drive Improvement and Innovation* Lead Digital Transformation projects from requirements to implementation* Facilitate ITIL v3, ITIL 4, ADapT, VeriSM trainings* Gaining practical experience in a large scale SAFe environment by working for one of the biggest software companies in the automotive industry (9 months)* Lead ServiceNOW requirements gathering and implementation * Solution architecture for Atlassian (Jira SM/Jira Software/ Confluence)* Assist in Nuvolo implementations and partner onbording as outside consultant -
Director Digital TransformationQuikfox Sep 2021 - May 2022Sofia, Sofia City, Bulgaria* Discover Digital Transformation Opportunities* Sales and pre-sales activities regarding ServiceNow initiatives* Develop pre-sales practice* Develop service portfolio -
Director Digital TransformationResolute Software Mar 2021 - Sep 2021Sofia, Sofia City, Bulgaria* Lead and mentor a team of Business Analysts* Provide input for all digital transformation initiatives* Suggest and implement internal best practice frameworks, like project management* Help onboard all organizational wide applications and cloud platforms* Line up all internal operational activities via Atlassian Jira/Confluence -
Team Lead And Engagement ManagerNuvolo Feb 2019 - Mar 2021Sofia• Lead and mentor the team during initial set up and onboarding• Lead Nuvolo EAM/Connected Workspace (based on ServiceNow) implementation projects to completion• Work with and mentor partners in Europe to deliver their projects successfully• Act as a Solution Consultant to provide initial effort estimations for sales• Develop Statements of Work (SOWs) for upcoming project implementations• Act as a Program Manager for Sales and Product Go to Market Initiatives -
Senior Service ManagerSeeburger Ag Nov 2018 - Jan 2019Sofia, BulgariaWorking close with customers and colleagues to achieve service excellence. Improve and implement ITSM processes where needed to deliver better quality services. -
Owner And Senior Itsm ConsultantNigani Consulting Jan 2018 - Jan 2019Sofia, BulgariaAgile IT Service Management Consulting - a combination of vast practical ITIL experience plus Agile mind governed by the VeriSM model. Challenge me with your Service Management questions!o Help the customers find the right level and mix of ITSM best practices: ITIL, Prince2, VeriSM, Agile, Lean Six Sigma, IT4ITo ITSM process design and implementationso ITSM process assessmentso Official and custom ITIL/VeriSM/Prince2 trainingso Business simulations Apollo 13/BridgeITProjects: * Incident/Problem Management Assessment (2 months) - Vivacom Bulgaria* Change Management Policies and Process Design and Documentation (4 months) - DSK Bank Bulgaria* Assistance for a new ITSM bid scope definition and documentation (2 months) - DZI Bulgaria* Online/remote ITIL training delivery -
Director It Service And Project ManagementRueger Consulting Nov 2016 - Dec 2017Sofia, BulgariaA Service Management Practice that provides great solutions to help you become a true service oriented organization and address optimally your customer needs.o Lead a team of IT Service Management Consultants and Project Managerso Help the customers find the right level and mix of ITSM best practices: ITIL, Prince2, Lean Six Sigma, Agile, IT4ITo Manage all partner relationshipso Provide official and custom ITIL trainingso Facilitate business simulations -
Itsm Consultant And InstructorNew Horizons Bulgaria Mar 2016 - Oct 2016Sofia, BulgariaITSM Consultancy:o Propose process improvements according to ITIL, Cobit 5, Agile, Lean and other best practice frameworks, methodologies and standardso ITSM Processes Implementation: Service Catalog Management, Service Request Management, Incident Management, Problem Management, Change Management and Knowledge ManagementITIL v3 Training o Deliver public and private trainings on the ITIL framework: o ITIL Foundation o ITIL Practitioner o ITIL Capability Stream: OSA, RCV, PPO and SOA o ITIL MALCApollo 13 - an ITSM case experience (by Gaming Works) Simulation TrainerBridge IT (by Simagine) Simulation Trainer -
Itsm Implementation Consultant And Account ManagerBright Consulting Aug 2014 - Feb 2016Sofia, BulgariaITIL v3 Training o Deliver public and private trainings based on accredited materials by Purple Griffon UK for BCS - The Chartered Institute for ITAccount Management:o Understand the customer needs and propose solutions for themo Ensure the delivery is meeting the agree qualityBMC Remedy:o Help gather and analyze the initial customer requirementso Propose process improvements according to ITIL best practiceso Develop the solution design taking in count both the customer requirements and the BMC Remedy best practiceso Supervising the technical development team to ensure solution design is followed and realized successfullyo Acting as Project Manager to organize together with customer:- Test environment deployment- User acceptance testing- End user trainings- Production environment deployment- Go Liveo Organize early life support after Go Live and еnsure solution is accepted and working as expectedo ITSM Processes Implementations: Service Request Management, Incident Management, Problem Management, Change Management and Knowledge Managemento Successful projects delivered for: Unicredit Bulbank, DSK Bank, Si.mobil Slovenia, etc.Apollo 13 - an ITSM case experience (by Gaming Works) Simulation Trainer:o Teach how to apply ITSM best practices and learn the essence ofITSMo Teach how to measure and improve performanceo Teach how to stay customer focused and set the right prioritiesbased on customer impacto Develop communications and team competences -
Solution Designer For Cross-Functional ServicesSoitron (In Contract For Hp) May 2014 - Jul 2014SofiaActing as a member of the pursuit solution team in EMEA Enterprise Services sales engagements. Responsible for the solution design for the assigned offering throughout the engagement life-cycle for new customer engagements as well as for old engagements. Working closely with delivery, portfolio and product marketing resources in order to build the most optimized solution in terms of cost, price and risk.Primary responsibilities:o Participate in the development of company Value Proposition.o Prepare for and facilitate solution governance and approval reviews.o Validate and approve all deliverables for the offering.o Interface with the Solution Lead, Proposal Manager and Bid Manager.o Deliver solution, cost/pricing models, and proposal content efficiently, effectively, and timely.o Provide market price information for the technical solution.o Ensure solution is complete, sound and calculated accurately.o Respond to and supports the Bid Manager in executing the bid process.o Ensure company's delivery plan meets client's expectations.o Ensure solution components align with standards and best practices.o Ensure cost and pricing models align with standards and best practices.o Performs all activities according to the pre-aproved schedule.o Minimize issues and inconsistencies. -
Itsm Implementation ConsultantBright Consulting Sep 2011 - Apr 2014Sofia, BulgariaBMC Remedy: o Help gather and analyze the initial customer requirementso Propose process improvements according to ITIL best practiceso Develop the solution design taking in count both the customer requirements and the BMC Remedy best practiceso Supervising the technical development team to ensure solution design is followed and realized successfullyo Acting as Project Manager to organize together with customer: - Test environment deployment - User acceptance testing - End user trainings - Production environment deployment - Go Liveo Organize early life support after Go Live and ensure solution is accepted and working as expectedo ITSM Processes Implementations: Service Request Management, Incident Management, Problem Management, Change Management and Knowledge Managemento Successful projects delivered for: Unicredit Bulbank, DSK Bank, Si.mobil Slovenia, etc.Sparx Systems Enterprise Architect: o Assist in architecture environment design for Sparx Systems Enterprise Architecto Manage the overall solution design developmento Assist in solution configuration and infrastructure deploymento Document of the entire solution implementation and configuration
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Solution Design And Transition Management ExpertSiemens Enterprise Communications Dec 2010 - Sep 2011Solution Design: o Analyze the initial bid and calculate the expenses for the remote support regarding all products offered to the customero Understanding the company product portfolio, use it and extend ito Working with Pre-Sales teamTransition Management: o Make initial assessment of the signed contract, understand the special customer requirements, document them and transition the project into operationso Working with Sales, Technical Solution Design, Service Level Management and Operationso Indentify the gaps and assign taskso Develop and document all customer specific processeso Test the connectivity to the remote hardwareo Create extended operational documentation -
Technical ConsultantHewlett-Packard Oct 2007 - Nov 2010o Financial responsibilities - P&L managing, tracking and reportingo Operational Lead – Organized day to day businesso Insured Quality- Monitored the performance of the teamo Hired and managed up to 83 people on boardo Project Management - Planed and carried out multiple transition and transformation projectso Structured and shortened the necessary transition period to less than four weekso Helped design and refine all processes including interviewing, hiring, vacation planning and performance managemento Bridge between Germany and Sofiao Bridge between HP and the contractor company -
Graduate Research Helper At Chair Of Communication Networks (Comnets)Rwth Aachen University Mar 2007 - Aug 2007I have co-developed a C++/Python based Wireless Network simulator according to my Master Thesis: “Design and Evaluation of Access Selection Service based on IEEE 802.21”. -
Modeling Of Wimedia Based Personal Area Networks (Internship)Nokia Mar 2006 - Aug 2006In my internship I developed physical and MAC layer models of WiMedia based Personal Area Networks. This internship gave me the opportunity to gain practical experience in a big international company and to further develop my professional and social skills. -
Student Helper At Chair Of Communication Networks (Comnets)Rwth Aachen University May 2005 - Feb 2006I have actively assisted in the development of a C++/Python based Wireless Network simulator. Met great people and learned a lot.
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) Skills
Itil
It Service Management
Project Management
It Management
Solution Architecture
Service Management
Incident Management
It Outsourcing
Management
Integration
Team Management
Service Delivery
Change Management
Project Planning
It Operations
Consulting
Team Leadership
Outsourcing
Problem Management
Managed Services
Transition Management
Teamwork
Project Delivery
System Deployment
Business Process Improvement
Wireless
Operations Management
Itil Certified
Problem Solving
Software Development
Business Strategy
Release Management
People Management
Bmc Remedy
Sla
Solution Design
Customer Relations
Project Implementation
Consultancy
Offshoring
Process Engineering
Business Management
Risk Management
Knowledge Management
Engineering
Line Management
Business Transformation
Sparx Enterprise Architect
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) Education Details
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Telecommunications
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Telecommunications
Frequently Asked Questions about Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)
What company does Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) work for?
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) works for Learnlogic
What is Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s role at the current company?
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s current role is Director Digital Transformation.
What is Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s email address?
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s email address is ni****@****ify.com
What schools did Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) attend?
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) attended Rwth Aachen University, Technical University Of Sofia.
What are some of Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit)'s interests?
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) has interest in Consulting, Telecommunications, Itsm, Process Improvement, Devops, It Outsourcing, Itil, Itil Processes.
What skills is Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) known for?
Nikola Gaydarov (Agile Itsm/Digital Transformation/Hit) has skills like Itil, It Service Management, Project Management, It Management, Solution Architecture, Service Management, Incident Management, It Outsourcing, Management, Integration, Team Management, Service Delivery.
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