Nikolai Ivanenko Email & Phone Number

Kiel, Sh, De

Hamburg, Germany

• Coordinated a 2-person team in managing claims resolution, achieving a 75% reduction in dispute resolution time by implementing a claims management framework.• Developed and implemented the internal audit system for insurance operations, resulting in annual cost-saving of more than 200k+ USD

Hamburg, Germany

• Streamlined insurance claim processing, reducing end-to-end processing time by 51% through enhancements to the resolution framework.• Developed an internal toolset in Java, optimizing freelancer contributions and improving operational efficiency in claim processing.• Oversaw the global surveying process, ensuring seamless coordination with independent surveyors for effective management

Hamburg, Germany

• Supported and maintained the efficient day-to-day processing of damage claims, ensuring a streamlined and hassle-free experience for customers• Managed the end-to-end insurance claim process, from initial customer contact to final settlement, guaranteeing prompt and fair resolution• Played a pivotal role in supporting surveying operations by coordinating logistical aspects and ensuring a smooth workflow for surveyors in the field

Moscow, Moscow City, Russia

• Maintained effective communication with international partners of the Center• Played a key role in the comprehensive preparation, processing, and revision of partnership agreements• Delivered biweekly data analysis reports derived from the supervised dataset

Master'S Degree, Economics

Erasmus+ Programme, Economics

Bachelor'S Degree, Economics