• Develop solutions to protect systems, networks, services, and data from unauthorized access.• Develop solutions to improve and maintain vendor, government, and internal compliance standards.• Engineer effective identity solutions that reflect the company’s federated structure.• Provide final-tier support to the company on security, identity, and remote access solutions.• Implement effective security observability and response techniques.• Establish security boundaries and well-defined role-based access under a zero-trust model.• Build and document standards in support of published security policies.• Practice consistent change management.• Partner with business and IT peers to implement effective risk management strategies.• Perform Impact and Risk assessments for planned system changes.• Conduct regular security and vulnerability scans.• Improve system documentation processes and communicate with dependent teams.• Engage in solution design and accountability review to support in-scope compliance requirements.Align with Engineering teams on risk findings and validate plans of action to resolve or mitigatefindings.• Collaborate with Network and Systems Engineering teams to maintain a vigilant security posturearound our global footprint.

Cyber Security Research & Analysis - HELIX/Trellix - FireEye HX Threat & Vulnerability Management - QualysMalware Detection and endpoint protection - Sophos Central AdministrationSIEM alert remediation for EDR, IDS O365, Sophos Central, and others through risk analysis and identification of resolution or migration steps required.Enforce security policies/procedures to monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. Audited, analyzed, planned, executed, and managed multi-faceted projects related to BU security offerings for customers.Collaborate with other teams to ensure the security of our company's information systems and networks.Investigate all reported suspicious emails from Microsoft Defender for O365 and Proofpoint. Review and identify whether the emails are malicious, non-malisons, or legitimate.Lead incident response activities and provide timely responses to security incidents and alerts generated by security tools or the SOC.Perform vulnerability management by analyzing Qualys reports for critical vulnerabilities and executing appropriate patching protocols.

Lead the implementation and Tier 3 level support of technology for over 11,000 user desktops, laptops, and servers while efficiently managing projects in partnership with key stakeholders to improve the organization.Support and maintain OS patching infrastructure, and provide recommendations to enhance current processes and mitigate identified risks.Support and maintain OS patching infrastructure, and provide recommendations to enhance current processes and mitigate identified risks.Administer JAMF Cloud, MacOS, IOS, Office 365, Exchange Online, and Cloud/AD for end-users; Create and manage SSCM 2012 Application Deployment packages, Qualys, and HX FireEye for MacOS and Windows 10.Troubleshoot, patch, and deploy macOS operating system, OSD task sequence errors, and other proprietary applications, security updates, and application drivers; Provide adequate technical documentation to communicate procedures and developments to other IT personnel.

Desktop Support : Lite Touch automation Manual Install (a SCCM function) Self Service Manage Computer objects on AD (know how to move objects, rename computers, utilize Bitlocker, etc) Update Asset database with Adds, Moves and Changes, and removals IBM’s SCCD system for IMAC requests. Technical Support SCCD for incident management SCCM to install an image. SCCM to install applications. Different method

Helpdesk team Supervisor for over 10000+ users in an enterprise environment.Provide executive SLT team members support. Pc base and Apple systems.Provide helpdesk support and resolve problems to the end user’s satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in-first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Assist with onboarding of new users. Install, test and configure new workstations, peripheral equipment, and software. Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images, and software. Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required.Provide any Apple iOS devices support and configuration. Support Office 365 CRT and office 2013, 2016 applications. Troubleshoot failed SCCM deployments and SCCM health issues.Administer SCCM software delivery including various methods such as running advertised programs, machine targeted, user targeted and large-scale deployments. Oracle EBS App analyst. Hyperion Smart View, SpreedSheet server data application configuration, and troubleshooting. Cisco Jabber and Cisco IP phones base support.Bit 9 console administration.Cylance Protect administration.

• Provide general to architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment. • Responsible for participating in the development of test configuration plans for the lab computing environment infrastructure. • Responsible for ensuring proper deployment of fiber-channel storage arrays, hosts, switches, software, and storage networking infrastructure. • Ensure that the technical environment is properly monitored and that any problems are rectified.

Hardware and Software implementation , troubleshooting and repair.Join machine to Domain, configure network properties and DNS. Setup and installed network LAN and wireless on personal systems. Managed parts and systems inventory. Provided appropriate warranty support for system and peripherals.Provided hardware support of personal computer systems and peripherals.

Designed, installed and tested Telecom switches (PBX and Local Office).Installed CPE equipment data routing and PBX. Provided end users phone tech support. Assembled and Troubleshoot PC systems. Integrated Tested with existing Switches and exiting CLEC infrastructure.