Nikola Panic Email & Phone Number

Serbia

Belgrade, Serbia

AmpUp is an electric vehicle (EV) charging company that enables drivers, hosts, and fleets to charge stress-free giving businesses and property owners the ability to efficiently manage multiple charge stations in one place.- Resolve complaints, improve processes, and uphold the company's reputation- Maintain stakeholder satisfaction through exceptional service delivery- Achieve targets by leveraging metrics and KPIs- Support the deployment and operations of the customer support team- Engage stakeholders, understand their needs, and resolve issues by orchestrating company resources- Investigate and troubleshoot inquiries swiftly to identify issues and trends- Escalate potential issues to higher support tiers for prompt resolution- Enhance conversation handling, response, routing, and escalation processes- Ensure timely and successful solution delivery aligned with stakeholder objectives- Act as a liaison between stakeholders and internal teams💠 For reference please contact: daniela@ampup.io

Belgrade, Serbia

HOLOFIT by Holodia is a VR Fitness platform HOLOFIT reinvents cardio fitness with immersive & gamified training experiences.- Manage and maintain the whole ticketing system- Provide tech support with our VR fitness platform- Troubleshoot and resolve software-related and account-related issues for users - Help users fix and resolve hardware issues with VR equipment- Ensure integration of our immersive and gamified training programs💠 For reference please contact: bojana@holodia.com

Belgrade, Serbia

NCR is the world's leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small businesses, and telecommunication industry leaders. Nurtured two transitions for NHS of Great Britain during which I've trained numerous employees - Specialized during the hardest times giving the Covid19 situation which made quite a commotion within the NHS walls, as the first transition took place a few months prior to it and continued throughout.Successfully completed the transition for Macy*s Inc. and Bloomingdales - American conglomerate holding company - Going above & beyond to ensure my team is providing quality customer service and helping other members of this transition do so as well. - Held over seventy interviews and made decisions on the hiring and training process- Organizing shifts for our agents- Compiling daily and weekly reports to management- Holding and/or participating in internal meetings and meetings with our client- Recognizing critical incidents / global-spread issues and managing in real time - Ensuring that KPI's stay in the range of team's yearly goal- Monitoring daily work over the incident management portal- Training of new employees and peers- Composing monthly QA reports and score cards for associates 💠 For reference please contact: igor.markovic@ncr.com

Belgrade, Serbia

- Monitoring daily work over the incident management portal- Training new employees- Delegating knowledge about the new software to the whole team- Performing active directory activities- Sending daily reports- Recognizing and logging master issues in conjunction with critical management team- Participating in workshops with RPA team to determine possible automation in our processes

Belgrade, Serbia

- Providing technical support via telephone and remote connection- Assisting NCR Engineers on the field as an interim level2 support agent- Working in My Service Now, BCM software, VDI, Active Directory- Incident identification, logging, categorization, prioritization, Initial diagnosis, escalation as necessary- Communicating with different teams simultaneously when dispatching a joint visit

Serbia

Infinite Loop provides consulting services and managed services to small or medium enterprises. Infinite Loop was a startup with the aim to create Menibble - an innovative software solution that you would be able to use in any facility via mobile phones, tablets, and laptops depending on the chosen/provided premises - a new and unique platform based on crowdsourcing.💠 For reference, please contact jaksa@infiniteloopdev.com

Belgrade, Serbia

UON is a company in the IT domain and it's comprised of the team members that tailor-make software solution aligned with the customer’s needs and offer a spectrum of resources to ensure that clients have the latest software solution. - Performed as a specialist in B2C relationship creation- Ensured our clients have access to the latest industry insights and marketing's best practice- Presented potential clients with an access to the latest innovative software- Company's business representative on various conferences- Holding meetings with potential clients💠 For reference, please contact: tana@uon.rs

Belgrade, Serbia

Belgrade Karizma is optimizing efficiency and value by outsourcing delegate sales to Belgrade.- As team leader and project leader - made research, performed and monitored team's daily calls- As sales/telemarketing executive - successfully signed more than one hundred C-level delegates- Fulfilled and overachieved KPI's needed to run a successful campaign - 100 calls/day & 10 ops/day- Optimized efficiency and value by maintaining a long-term relationship with clients and prospects - Experience with implementing automation software such as Zapier, Salesforce, Pipedrive, Zoho- Procured leads contact lists and and done a great deal of linkedin leadsourcing combining multiple tools- Creating and maintaining a sales database💠 For reference, please contact: sean@belgradekarizma.com

Serbia

Omnizon Networks is on a journey to spread awareness about the exchange of electronic documents, as a modern way of exchanging various types of documents between companies.- Presented clients with the benefits of our services and booked meetings- Consulted on reducing operating costs of the enterprise and increasing productivity- Researched about potential clients and booked consultations and meetings- Participated in project-related activities when necessary- Travelled internationally with the sales team to the clients' sites💠 For reference, please contact: marko.mitrasinovic@omnizon.net

Belgrade, Serbia

Kala Konsalting provides business trainings via seminars, trainings and academies, as well as the creation and maintenance of software, and databases - servicing its clients in up-time, performance, and optimal usage of IT resources. - Organized seminars, business academies, training courses and workshops - Helped individuals find the right talent to fulfil their latest leadership role- Researched for potential prospects- Used automation email software - Managed company's external image- Expanded MS SQL knowledge on performance tuning and troubleshooting in MS SQL Server💠 For reference, please contact aleksandar.trifunovic@kala.rs

Belgrade, Serbia

Jungle Travel is a revolutionary travel agency for younger generations with the penchant for distant and exotic destinations.- Successfully led more than ten tours that visited fifteen European and Greek destinations- Led more than seven hundred satisfied passengers- Creating marketing campaign for the upcoming season with the team- Performed daily office administration tasks- Held tour guide interviews- Took interim PR role for embassies- Organized and managed events 💠 For reference, please contact majajaukovic@gmail.com

Bachelor Of Technology - Btech, Computer Programming, Specific Applications

Activities and Societies: Python Development

Bachelor'S Science, Information And Communication Technology In Postal Traffic., Customer Parcel Tracking

Thesis on: RFID in the function of the postal stamp.

Education record