Job overview / purpose: • Monitoring, development and proactive involvement within project development• SEO / Facebook / Ads • Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.• Strategic Consulting, including business plan & social strategy development.Key responsibilities and deliverables:• Be proactive in information process• Monitor other internet, and social media sites in order to keep information synchronized• Direct coordination with clients, including agencies• Monitoring, analysis and reporting of online statistics, trends, social media activities• Web and online editing, creation and development CMS, Mobile Apps• Provide consulting and advisory services to team members

Job overview / purpose: • Full administration of Telenor website, portals, microsites and social media channels• Monitoring, development and proactive involvement within social media (campaign management)• Cross-functional cooperation with other teams within Telenor Serbia and Telenor Group• Selection and development of visual, graphic, photo and animated elements, ready for online and offline use (internet, CD/DVD, applications and all interactive media)• Develops graphics and animations for web pages• Communicates with other departments towards updating specific data• Communicate and enroll overall campaign and offers with Segments across Telenor Serbia• Cooperate and supervise agency work, including consultancy, briefing and direct workKey responsibilities and deliverables:• Responsible for the content of Customer Care intranet sites and Customer Care segment on the Telenor WEB site• Be proactive in information process• Monitor other internet, intranet and social media sites in order to keep information synchronized• Direct coordination with internal and external parties, including agencies• Monitoring, analysis and reporting of online statistics, trends, social media activities• Web and online editing, creation and development• Direct reporting of activities to team and manager• Use interactive media (its offline and online channels) for spreading company key messages, offers, promotions, services, plans and strengthen Telenor brand on the internet• Secure implementation of all initiatives to MarComm, coming from other departments, segments and divisions, related to Interactive and web data approach• Provide consulting and advisory services to team members, stakeholders and parties from other departments, segments and divisions in order to locate and use best practice solution

• Responsible for the content of Customer Care intranet sites and Customer Care segment on the official Telenor WEB site;• Monitor other internet and intranet sites in order to keep information synchronized;• Communicates with other departments towards updating specific data;• Be proactive in information process;• Develops graphics and animations for web pages;• Watch on web statistics.• Social media activities

• Designing Web applications for the needs of HR;• Supporting creations of questionnairs, inquiries and researching regarding to analyze training needs regarding the Company and divisoin/units goals;• To support preparing and delivering all sorts of trainings within the Company through the process of getting information, archiving, publishing and following statistics;• Gathering information on specialized external courses and seminars;• To support proposals creations on suitability of attending trainings and seminars,• Supporting the reports making on delivered and attended seminars;• Support on creating training manuals in coordination with certain (relevant) managers;• Keeping library within the Company.

• Designing Web applications for the needs of HR• Support on creating training manuals in coordination with certain (relevant) managers;

• Creating personel files, regarding standar criteriaand updating;• Creating documents within labour low regarding standard forms;• Creating othder documents on superior request;• Verification of documents to authorised institution;• Updating personel evidance• Regular reporting• Other tasks on superior request

• Handling the incoming calls and supporting informations about priceing, products and services;• Welcome calls for new customers• Customer education: covering signal, using mobile phones, tariff system additional servces, main services...• Solving billing problems• Solving bill changings• Forwarding farder problems to resuirch and support department• Classifaing calls regarding the reason of call• Regular reporting to manager

• Brand image (logo, print, web and catalogues)

Key Responsibilities: · Handling the incoming calls and supporting informations about priceing, products and services; · Welcome calls for new customers · Customer education: covering signal, using mobile phones, tariff system additional servces, main services... · Solving billing problems · Solving bill changings · Forwarding farder problems to resuirch and support department · Classifaing calls regarding the reason of call · Regular reporting to manager

Key Responsibilities: · Designing Web pages and catalogues; · Support and training of employees (MS Office and Windows);