Nikolaj S. Email & Phone Number

I'm an experienced support expert, specialising in quick problem resolutions and providing excellent customer service for all parties involved: customers, business partners and internal depts.While working in Booking.com as a Customer Service Guest Specialist I worked on resolved complaints, requests and information inquiries from both the customer side and the property owners side. Working on both inbound/outbound phone calls and emails. The goal was to provide quick and working solutions which helped me develop my problem solving skills in a fast-paced environment.At Enjoy Technology as a Support & Scheduling expert I provide support to all parties involved in the day-to-day operations: customers, business partners and internal teams such as field experts, field managers, ops and inventory teams. Using tools such as Zendesk, ActiveAdmin, Slack, JIRA and other tools to make sure the support I provide is top-notch. I have good communications skills, I'm adaptable, flexible and a fast learner. I excel at problem-solving by utilising all the tools available to me.Having worked with different shift patterns in the past, including night shifts, I'm very flexible and handle stress, high volumes and deadlines very well. I'm comfortable working from home and in an office environment, I'm a team player but I'm capable of working independently. I enjoy providing customer service about a product I represent, troubleshooting issues and turning negative impressions into helpful and positive experiences.