Nikolaj S. Email & Phone Number

- Proficient in diagnosing and resolving complex software issues in SaaS environments, mainly Klaviyo but also within various ecommerce platforms such as Shopify, Magento 1/2, WooCommerce, PrestaShop and others on an integration level.- Extensive experience in customer support, with a focus on enhancing user experience and product adoption, as well as providing educating experience and creating examples of how the product can be used.- Strong communication skills, adept at working with both technical and non-technical clients.- Skilled in using CRM tools like Zendesk, with a solid understanding of e-commerce platforms.- Proven ability to manage escalations and provide effective solutions in a fast-paced, dynamic environment.- Working with various depts from compliance to engineering and development to provide the best customer experience in cases where issues fall outside of my role.

London, England, United Kingdom

London, United Kingdom

- Providing informative support to business partners, field experts and customers via emails, phones and chats. Providing support in rescheduling orders, amending them or adding additional information. - Monitoring the schedule of field experts all across the country. Moving visits around to accommodate for travel time and make a better experience for the customers and the experts. Applying any changes like temporary blocks to prevent additional orders dropping in if there's a necessity for it. Assisting field managers in PTO changes.- Monitoring employee and customer interactions to assess service quality. Acting as a liaison between the expert and the customer to communicate updates/changes. - Supporting field managers and inventory teams via calls and Slack throughout the whole day to make sure everything is running smoothly.- Create documentation for presenting procedures, workflows, and guidelines. - Deliver services in Bug Triaging project during supporting engineering team to work accordingly reported bugs to rectify issues. Assist staff members via online chat and phone calls.- Taking part in the Learning & Development program to create, amend, improve and present training material in a remote working environment.

London, United Kingdom

- Handled calls and email inquiries from customers in a friendly manner. First point of contact for complaints, and requests from clients.- Oversaw daily operations to ensure high levels of service. Actively listened to customers to resolve concerns quickly, and organise arrangements.- Boosted KPI’s and values of the company by maintaining top-notch relations between clients and presenting incentive projects for teams.- Maintained positive relationship between the clients and partners.