Nikola Kričković Email & Phone Number

Lisbon, Portugal

Solely established and meticulously managed the financial operations framework, including the setup of accounts payable and receivable processes, directly resulting in a 50% reduction in transaction processing time and guaranteeing timely financial transactions.Spearheaded budgeting and cost control strategies, resulting in a 20% reduction in operational expenses while maintaining optimal resource allocation and business growth support.Designed and implemented a comprehensive financial reporting system by efficient workflows between Cegid Jasmin accounting software, with HubSpot CRM and Notion (custom CRM). Ensuring data integrity led to better strategic decisions and a 40% improvement in financial insight accuracy and efficiency.Introduced cost center tagging system significantly improving financial oversight mechanisms.Directed financial planning and analysis, contributing to a 75% year-over-year revenue growth through meticulous financial models and forecasts that informed strategic decisions.Collaborated with external certified accountants ensuring full compliance with accounting standards and financial regulations, maintaining impeccable financial records.Led and executed projects in affiliate management and monetization, resulting in a 35% rise in affiliate-generated revenue.Implemented custom CRM features for clients (e.g., objects, profiles, hierarchy) leading to a 25% increase in user productivity and a 20% improvement in workflow efficiency.Drove a 30% efficiency boost by ensuring data integrity in HubSpot CRM, eradicating duplications, and maintaining accurate records, enhancing operational efficiency.Reduced manual entry time by 250% through automated data extraction, profiling, and CRM record creation, optimizing workflows and freeing resources for strategic tasks.Optimized all financial interactions with banking institutions, ensuring efficient transaction processing, compliance, and effective management of company funds and credit lines.

Malta

Supported CEO by coordinating efforts of cross-functional teams of payroll, accounts, and operations departments to ensure daily alignment and achievement of common goals.Led a cost-control initiative that meticulously audited company expenditures to improve ROI reducing all company costs by 21%.Implemented a comprehensive data management system for accurate and efficient processing of financial transactions, payroll calculations, and HR benefits administration, contributing to enhanced financial reporting and compliance.Enhanced interdepartmental communication, ensuring the timely exchange of critical financial information and fostering strong relationships among stakeholders, including over 450 fieldwork personnel.Leveraged data analytics to pinpoint financial inefficiencies and untimely inputs, driving strategic decisions that catalyzed operational improvements and business growth.Aligning per-hour paid staff including calculating employees' benefits.

Malta

Organized client and revenue reporting processes, leading to enhanced financial reconciliations between clients and counterparties, which improved operational efficiency by 17%.Managed and reconciled cryptocurrency transactions in company trading app-admin, ensuring accuracy and compliance.Optimized back-office financial procedures, increasing user approval by 25% and retention by 43% (user approval, instrument permission, contract expiration settlements (futures, forwards, options), overnight and interest rates, funding and withdrawal registration of clients and counterparties).Led efforts in fraud detection and prevention, identifying suspicious transactions and collaborating closely with the fraud team to strengthen financial security measures.Handled accounts receivable duties, overseeing the invoicing process, monitoring incoming payments, and ensuring timely collection from clients, contributing to improved cash flow management.

Belgrade, Serbia

Clients: Berkshire Bank USA, Barclays Bank UK, Tesco Bank UK, Sainsbury’s Bank UK● Accurately forecasting and planning the cash spending for ATMs, ensuring timely refills.● Coordinated security team and branches for on-field ATM refills.● Successfully troubleshot and resolved issues to maintain high levels of customer satisfaction, prevent potential breaches, and ensured the smooth running of every assigned ATM.● Providing an engaging customer experience and a high level of client satisfaction.● Weekly and monthly analysis and reporting to clients, and continuous improvement of planned assets.

Belgrade

● Forecasted cash flows for a network of branches, ensuring compliance with policies and procedures.● Managed cash transactions between branches, the Treasury, and other banks, including liquidity tracking.● Monitored partners' activities to ensure efficient cash management on behalf of the bank.● Successfully reduced the cost of transport logistics by 18%, following the minimum cost principle.● Controlling branches' reporting and internal and external compliance with policies and procedures that impose an adequate level of control over treasury activities.

Belgrade

● Successfully led the biggest e-banking migration in the bank's history, with a churn of only 2.7%.● Maintained, supported, and installed new applications per B2B client needs, diagnostics, and techproblem-solving.● Actively communicated with partner companies and coordinated projects to ensure successful completion.● Analysed customer transactions to identify fraudulent activities such as account takeover, friendly fraud, chargeback fraud, theft, and other risks, and cancel them from further processing.● Adapted and tested clients' hardware and software for a setup, and facilitated training for the new system for the customers. Real-time online banking client support. Applications use analysis and improvement proposals.

Serbia

● Maintained 100% accuracy in processing customer transactions.● Exceeded goals for identifying opportunities to upsell bank products and services by 15%.● Successfully completed all outpost vault audits, planned for currency needed, as well as their claim of treasury with zero discrepancies.● Monitored various customer transactions to flag or identify suspicious activity and flag potential fraud.● Receiving and verifying loan payments, mortgage payments, and utility bill payments. The Western Union and MoneyGram transactions.

Serbia

● Demonstrated expertise in active listening to identify customer needs and provide appropriaterecommendations, leading to an increase in sales of bank products and services by 33%.● Excelled at processing electronic data of customers and safe deposit boxes, reducing errors by 10%.● Adept at counselling clients on effective ways to manage their finances, resulting in increased customersatisfaction by 47%.

Remote Work

Analytics of the basketball games played in the NBA, NCAA and European competitionsThe full analysis of a played match based on a video using sophisticated software. Fast paced working conditions, great attention to detail and high precision.

Network And System Administration/Administrator

Sports Coach - Basketball