Helping 7-figure e-commerce stores maximize email & SMS revenue.

• Responsible for all B2B marketing and communication needs in Europe. • Project managed digital events (webinars, community gatherings) and traditional events (25-500 people). • Wrote articles, edited photos, and built a weekly travel trade newsletter using WordPress and MailChimp.

• Supported event and membership operational launches. • Administered Salesforce Sales Cloud, managed users, created dashboards and reports, built communication templates and campaigns, set up automated transactional emails, created new and customized existing objects, and resolved technical issues. • Set up Salesforce Marketing Cloud and built email campaigns and automated customer journeys. • Set up and managed the Zerista event networking platform & mobile app. • Coordinated networking sessions at major international events. • Project managed AdventureEDU and AdventureConnect events. • Created internal process manuals, trained employees, and troubleshot tech tools issues.

• Managed adventure travel community and consulted ATTA members in Europe and Central Asia.• Represtend ATTA in Europe and Central Asia and built relationships with partners and outside organizations. • Organized AdventureConnect events - free community events.

• Provided organizational and logistical support for travel trade shows ITB Berlin and WTM London. • Entered leads/contacts into Salesforce, managed membership renewals, and created Salesforce opportunities/reports.

• Prepared project documentation, defined roles and responsibilities, and tracked milestones. • Assisted in cost planning and controlling - tracking cost development against targets and purchase orders.• Organized meetings and workshops, preparing the outputs and weekly status reports.• Maintained the program information in the project management application (SCPR) and SharePoint.

Assistant Manager, Summer 2014-2015Front Desk Associate, Summer 2013

Retail Assistant, Summer 2012-2015