Report to the CEO and have taken on roles involving all facets of business growth from start-up to 500,000+ users.OPERATIONS, PROJECTS, AND PRODUCTProgram and Project Management- Project lead for implementing systems across cross-functional teams - Led both agile software development and traditional implementation projects- Led cross-functional teams for business development, operations and finance, product and project management, customer supportProduct Management- Product Manager for agile software development of SaaS enterprise web-based data gathering and reporting; e-commerce solutions; web and mobile online assessments and reports- Product Design: Wireframes, information architecture, functional workflow- Delivered products on time and under budget- Led product portfolio managementCUSTOMER RELATIONSHIP MANAGEMENTAccount Management and Growth- Account manager for major accounts.- Successfully delivered and managed SaaS implementations- Grew account revenue 20%Customer Relationship Management- Increased retention rates by 20%- Implemented customer experience models and metrics- Led support teamFINANCE AND ADMINISTRATIONBusiness Intelligence and Analysis- Led Business KPI analysis initiatives resulting in increased usage rates and revenueFinancial management and Administration- Implemented monthly forecasting and financial reporting- Managed budgeting, financial reporting, payroll, bookkeeping, tax filings- Managed HR, IT, facilities, administrationBUSINESS DEVELOPMENTContract Negotiation and Strategic Partnerships- Delivered, and managed multi-year, $1M+ contracts- Established strategic partnerships resulting in increased revenueSales and Marketing- Directly generated $1.5M+ of revenue in large account sales- Designed and ran targeted e-marketing campaigns- SEM/SEO and e-marketing- Website Content ManagementMergers & Acquisitions- Acquired KLT Software. Principal in acquisition team

Reported to the Chief Executive Officer. Accomplishments:Financing and Investor Relations: - Raised $2.6M in Venture Capital and Angel Investor Financing. - Led fundraising campaign and gave investor presentations resulting in successful financing rounds.Strategic Partnerships: - Established strategic partnerships with Dell Computer, Palm, and Kiosk Information Systems.

Accomplishments:Business and Financial Analysis: - Responsible for forecasting and budgeting for 360 person, 20 cost center, $43M budget. - Consolidated budget for worldwide software group (Americas, Asia Pacific, Europe).- Reported monthly and quarterly results.

Residency at the Norwegian School of Economics and Business Administration.

Accomplishments:People Management:- Led Testing team in a 10x growth environment. Product and Technical Expertise:- Wrote and implemented test plans for Software, Advanced Systems, Desktops, and Portables- Designed test tracking system. - Filed two Patents (Heatsink Retainer Clip; Combination Mouse/Numeric Keypad).