Nikolas Smith, Mba Email & Phone Number

Birmingham, AL, US

Charlotte, North Carolina, US

Under the direction of the DCIO and Director of Wholesale Technology – led talent programs and consulted on numerous projects spanning business, technology, and human capital sectors to provide my perspective and insight from research. - As a program manager, successfully spearheaded the internship program and leadership development programs within our.

Atlanta, GA, US

Under the direction of the Manager and Director of Training & Capabilities – Marketing Operations, engaged in program/project management and process improvement to optimize the administration and delivery of learning programs. - Administered the Circus Street Digital IQ Training Program, overseeing communication with over 3,000 participants across four.

Talladega, AL, US

Under the Head of Operations, Information Security Officer, COO - engaged in the implementation of IT Operation methodologies and optimizing training verticals to enhance employee development and engagement. ------ Interfaced with stakeholders to formulate and produce effective learning and development strategies supporting business applications' training.

Talladega, AL, US

• Reported to the Information Security Officer and provided IT support services for 100+ employees across 8 branch locations. Provided senior leaders recommendations regarding software, hardware, training, and systems.
• Created strategic plans converting Mitel telecom systems to Digium Switchvox resulting in less downtime during system outages and improved communication between business and customers.
• Steered the implementation of technical user training, vendor contract management, and the design of professional development programs.
• Established a 95% improvement in incident resolutions through identifying and tracking recurring errors and engaging appropriate technical resources providing root cause analysis and acceptable solutions
• Resolved installation, configuration, and developer issues across a wide variety of platforms, including stand-alone, client-server, and Internet environments utilizing Windows and SQL pervasive database tools and.

• Reported to the Director of Special Events with direct oversight of 25 Event Specialists immersed in supporting HR policies, procedures, change/performance management, and employee training.-----
• Spearheaded the design and execution of an advanced online scheduling system to reduce errors and mitigate reporting discrepancies, realizing a total reduction in scheduling corrections by 15%.
• Streamlined the event detail capture process for new engagements by implementing an optimized event checklist; created efficiencies allowing for 100% on-time and fully-prepared functions.
• Consulted with client organizations to provide event leadership and management across event planning, entertainment, rewards/recognition, organizational structure, and headcount adjustments.
• Monitored employee performance and determined corrective action when necessary.
• Identify improvement opportunities to drive performance and create plans for professional growth.

• Reported to the Operations Manager and presided over a staff of more than 20 customer services representatives, guided the upskilling of employees to enhance sales, customer counts, and profit margins. Monitored.
• Supported and executed the training and development initiatives of the company.
• Recruited and interviewed candidates while on-boarding new hires, preparing payroll, and upholding the HR policies of the company.
• Analyzed the end-to-end experience for all segments supporting customer engagement and experience; identified and drove improvements to increase client satisfaction and success rates by 75%.
• Planned and directed process enhancement efforts for lost & found inventory across 4 franchise locations; identified, analyzed, and implemented resolutions towards item classification, product, and equipment.
• Headed a comprehensive inventory review process to analyze, present findings, and implement a proposed distribution blueprint for excess and outdated equipment centered on reducing cost, optimizing space, and creating.

Bachelor'S Of Science, Management

Master Of Business Administration - Mba