Nikolas Smith, Mba Email & Phone Number

Birmingham, Al, Us

Charlotte, North Carolina, Us

Under the direction of the DCIO and Director of Wholesale Technology – led talent programs and consulted on numerous projects spanning business, technology, and human capital sectors to provide my perspective and insight from research. - As a program manager, successfully spearheaded the internship program and leadership development programs within our division, achieving a 100% increase in participation and engagement from key stakeholders since assuming ownership of these programs.- Following the departure of our communications manager, took on the responsibilities of managing bi-weekly newsletters, organizing monthly leadership all-hands meetings, and conducting surveys on employee engagement. - Delivered comprehensive reports on employee engagement survey results to the leadership team, including the Director and DCIO.- Identified and analyzed problem areas within the Wholesale Technology business office and formulated proactive solutions to enhance processes and efficiency.

Atlanta, Ga, Us

Under the direction of the Manager and Director of Training & Capabilities – Marketing Operations, engaged in program/project management and process improvement to optimize the administration and delivery of learning programs. - Administered the Circus Street Digital IQ Training Program, overseeing communication with over 3,000 participants across four timelines, managing participant enrollment from the HRIS system, reporting KPI metrics post-wave completion, and providing monthly/quarterly reports to stakeholders as part of the company's Building Digital IQ campaign.- Deployed project management expertise to conceive and execute a comprehensive four-part webinar series in collaboration with VMLY&R.- Facilitated and encouraged the completion of the Skills Diagnostic; Achieved a 90%+ completion rate for each Skills Diagnostic with an overall participation of 4,895+ employees; Analyzed and reported on each diagnostic to business unit leadership.- Collaborated cross-functionally with Brand Communications and Social Media teams to implement a “State of Social Media” training program.- Facilitated, planned, and produced global live events/webinars for Marketing and Marketing Operations employees in the North America, Latin America, Asia Pacific, and European regions.

Talladega, Al, Us

Under the Head of Operations, Information Security Officer, COO - engaged in the implementation of IT Operation methodologies and optimizing training verticals to enhance employee development and engagement. ------ Interfaced with stakeholders to formulate and produce effective learning and development strategies supporting business applications' training objectives, resulting in a 100% completion rate and readiness status.- Led the implementation of a formal LMS and Training Record System designed to identify, monitor, and establish team training delivery and gaps; generated a 25% reduction of training gaps and enhanced workflow efficiencies.- Onboarded and trained all new employees; Worked in a direct partnership with HR to develop a seamless new hire experience and ensure all HR guidelines are being followed.- Developed and executed a plan to consolidate and the re-design of storage facilities across 9 branches; identified 7,249 pounds of recyclable materials yielding improved efficiency and increased office space.- Develop trusting relationships with 25 Tier 1, Tier 2, and Tier 3 vendors; conduct periodic reviews of current contracts to measure vendor performance against Key Performance Indicators (KPIs)- Facilitated and supported security and internal audit teams to ensure all 11 branch locations exceed all security, audit & compliance requirements.- Assisted with the insight and support as an active member of the merger & acquisition team resulting in the successful conversion of an acquired bank within four months.

Talladega, Al, Us

Reported to the Information Security Officer and provided IT support services for 100+ employees across 8 branch locations. Provided senior leaders recommendations regarding software, hardware, training, and systems policies. -----▪ Created strategic plans converting Mitel telecom systems to Digium Switchvox resulting in less downtime during system outages and improved communication between business and customers.▪ Steered the implementation of technical user training, vendor contract management, and the design of professional development programs.▪ Established a 95% improvement in incident resolutions through identifying and tracking recurring errors and engaging appropriate technical resources providing root cause analysis and acceptable solutions▪ Resolved installation, configuration, and developer issues across a wide variety of platforms, including stand-alone, client-server, and Internet environments utilizing Windows and SQL pervasive database tools and engines.

Reported to the Director of Special Events with direct oversight of 25 Event Specialists immersed in supporting HR policies, procedures, change/performance management, and employee training.-----▪ Spearheaded the design and execution of an advanced online scheduling system to reduce errors and mitigate reporting discrepancies, realizing a total reduction in scheduling corrections by 15%.▪ Streamlined the event detail capture process for new engagements by implementing an optimized event checklist; created efficiencies allowing for 100% on-time and fully-prepared functions.▪ Consulted with client organizations to provide event leadership and management across event planning, entertainment, rewards/recognition, organizational structure, and headcount adjustments.▪ Monitored employee performance and determined corrective action when necessary.▪ Identify improvement opportunities to drive performance and create plans for professional growth.▪ Maintained employee files and records, managed and updated HR documents, and processed payroll for all employees.

Reported to the Operations Manager and presided over a staff of more than 20 customer services representatives, guided the upskilling of employees to enhance sales, customer counts, and profit margins. Monitored employee performance and maintained HR policies.-----▪ Supported and executed the training and development initiatives of the company.▪ Recruited and interviewed candidates while on-boarding new hires, preparing payroll, and upholding the HR policies of the company.▪ Analyzed the end-to-end experience for all segments supporting customer engagement and experience; identified and drove improvements to increase client satisfaction and success rates by 75%.▪ Planned and directed process enhancement efforts for lost & found inventory across 4 franchise locations; identified, analyzed, and implemented resolutions towards item classification, product, and equipment accountability.▪ Headed a comprehensive inventory review process to analyze, present findings, and implement a proposed distribution blueprint for excess and outdated equipment centered on reducing cost, optimizing space, and creating sustainable ROI.

Bachelor'S Of Science, Management

Master Of Business Administration - Mba