Nikolas Janik Email & Phone Number

Minneapolis, Mn, Us

Manages HGA’s IT Program Management Office (PMO) which is responsible for overseeing the Information Technology Portfolio of Projects.Accountable for HGA’s IT Project Management Framework which includes IT Portfolio Governance, IT Project Management Lifecycle & Delivery Methodologies, and Resource Capacity Management.Drives improvements into the PMO by establishing, implementing, and ensuring project management industry best practices and processes are being leveraged and executed across the IT Project Portfolio.Ensures IT projects are effectively prioritized, leveraging business input as well as IT Steering Committee review and approval.Creates and maintains staffing plans. Ensures the team is properly trained and staffed to handle the projected workload, both from an internal staffing and external staffing perspective. Makes recommendations to IT Executive Leadership Team regarding long-term contractors and/or additions to staff.Analyzes project proposals to determine schedule, funding limitations and appropriate process for accomplishing projects.Collaborates with the Director of IT Governance & Performance and Corporate Finance to set project budgets and monitor achievement of intended financial results.Ensures project goals are accomplished and in line with business objectives.Manages project risks and issues and implement mitigation plans.Implements project communications including leading IT Steering Committee Meetings and providing status reports.Directs and coordinates activities of project personnel to ensure project delivers on schedule and within budget.Provides leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plans.Performs team member supervision including performance management, career growth and development.

Minneapolis, Mn, Us

Partners with executive leaders to strategically identify and define project scope and resource requirements, develop project budget, prioritize and allocate internal/external resources, and execute the implementation of new technology through all phases of the Project Management Lifecycle—including monitoring, controlling, managing, mitigating, and documenting potential risks and issues—to meet business unit and enterprise objectives.Manages and builds relationships with select third-party vendors by determining and coordinating Statement of Work, negotiating contracts, and conducting performance reviews to ensure integrity of deliverables.Ensures informative and action-oriented project communications (status/update reports, feedback, etc.) are created and distributed to project stakeholders, including IT Steering Committee, business unit sponsors, and project team members.Oversees and directs the development and execution of HGA’s Unified Communications and Collaboration (UCC) strategy; directly responsible for the implementation and day-to-day management of firmwide Audio/Visual equipment, web-conferencing applications (Zoom / MS Teams), door access control and surveillance, and Zoom cloud-based PBX system.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Provided day-to-day technical support to internal users via face-to-face, email, chat, and phone communication by researching, troubleshooting, and resolving hardware, application, and performance issues.

Newtown Square, Pennsylvania, Us

As a member of the Project Management Institute (PMI), I am part of a globally recognized professional organization committed to advancing the practice of project management. Membership provides access to an extensive network of industry professionals, cutting-edge tools, and best practices designed to foster excellence in project execution. Through PMI, I stay informed about the latest methodologies, certifications, and trends, enabling me to deliver innovative solutions, drive successful project outcomes, and consistently create value in today’s fast-paced, ever-evolving business landscape.

Waukesha, Wi, Us

Provided network support for students, faculty, and staff at Carroll University, Assisted in the installation and management of infrastructure hardware. Performed diagnostics and troublshooting of system issues.

Waukesha, Wi, Us

Provided help desk support and technical training on hardware/software to end users. Performed diagnostics and troubleshooting of system issues. Documented help desk tickets and resolutions, and Maintained equipment inventory.

Waukesha, Wi, Us

Certified Dispatcher (Trained in ReportExec), Safety Patroller, and 12-Passenger Shuttle Driver. Supervised, trained, and scheduled 15-20 Carroll University Student Safety Aid Dispatchers. Assisted Parking Services Unit Coordinator in administrative tasks. Entered parking citations and parking permits into the ReportExec program. Handled parking complaints from all facets on campus and throughout the community. Distributed parking citations for vehicles that are in a parking violation. Assisted Parking Appeals Committee.

Waukesha, Wi, Us

Continuously evaluated Tech Fusion's clients current state of technology: infrastructure, line-of-business applications, and vendors. Identified Tech Fusion's clients critical business processes, pain points and vulnerabilities, and performed threat analyses to determine business risks. Designed and implements technology plans and proposals that align with Tech Fusion's clients long-term business goals and developed capacity planning reports for informing clients on IT purchasing and budget decisions. Monitored the critical health status of devices and line of business applications for Tech Fusion's clients including remotely diagnosing problems before they occur and restarting essential services automatically, in order to minimize network and device downtime. Provided personalized, expert advice in order to support Tech Fusion's client's business and provides clients with a stable and secure networking environment. Researched the right IT hardware for a Tech Fusion client's specific needs using my in-depth knowledge of all aspects of IT. Researched and provided implementation strategies for technologies, new or existing, that could benefit Tech Fusion or Tech Fusion’s clients.Gained knowledge by training and worked with the following industry-standard technologies:WatchGuard Internet Security Solutions, StorageCraft ShadowProtect Backup and Disaster Recovery Software, Microsoft Active Directory, Kaseya IT Systems Management Platform, Microsoft Exchange Server 2013, Microsoft Server 2012 R2, Trustwave mailMAX Secure Email Gateway, Symantec Endpoint Protection, & Microsoft Hyper-V & VMWare Virtualization

Richfield, Minnesota, Us

Provided exceptional customer service for the world's largest consumer electronics retailer. Solved unique end-to-end needs of customers by selling Best Buy's products, services, and solutions. Utilized all relevant sales tools to drive profitable growth. Educated customers on new technology available and properly trained users on how to use.

Managed first-tier technical support department – provided technical support and training via telephone, email, and webinars. Constructed reward program gateways using Windows Server 2008 and Acronis True Image to feed data from a Talon/Lightspeed servers into our online rewards database. Designed graphics, using Adobe Photoshop, which were placed on dealer's customizable portal. Coded in HTML for Project Proof of Concepts and eMarketing Newsletters that were sent directly to clients, partners, and vendors. Assisted the President/CEO with various day-to-day tasks as assigned.

Provided help desk support and technical training on hardware/software to end users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory.

Information Technology, Computer Networking & Minor In Business Management

High School Diploma, High School Diploma