Experienced professional with a track record of driving client satisfaction and achieving business goals.Skilled in sales, customer service, and finance, adept at delivering tailored solutions to diverse client needs.Multilingual fluency in French, English, and Spanish strengthens client relationships and fosters trust.
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Inside Sales RepresentativeMaxseaMadrid, Es
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Inside Sales ManagerMaxsea Jun 2024 - PresentBarcelone, Catalogne, EspagneSales Development: Identify and engage potential clients, present TimeZero's navigation solutions, and convert leads into sales.Customer Support: Provide technical assistance to users, addressing inquiries and resolving issues related to TimeZero products.Product Expertise: Maintain an in-depth understanding of TimeZero's offerings to effectively communicate features and benefits to customers.Collaboration: Work closely with the marketing and product development teams to align sales strategies with company objectives.Feedback Integration: Gather customer feedback to inform product improvements and enhance user experience.
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Customer Success ManagerZeotap Apr 2023 - Feb 2024Barcelona, Catalonia, SpainManaged Portfolio: Handled a diverse client portfolio, ensuring satisfaction and retention.Client Satisfaction: Achieved 95% client satisfaction by providing timely support and regular check-ins.Cross-Functional Collaboration: Worked with internal teams to deliver tailored solutions.Upselling: Identified upsell opportunities, increasing account value by 20%.Data-Driven Insights: Delivered actionable reports, optimizing client campaigns and boosting ROI by 15%.Proactive Risk Management: Minimized risks and maximized success by addressing issues early. -
Account ManagerAmazon Nov 2020 - Feb 2023Barcelona, Catalonia, SpainAbility to achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.Encouraged our clients to adopt new programs and resolved complex issues, showcasing strong problem-solving and relationship management skills. -
Account Executive / Team LeaderTeleperformance (Google Ads) Sep 2018 - Sep 2020Barcelona, Catalonia, SpainSupervised a team of 15 agents, achieving key performance indicators in quality and resolution rates.Implemented process improvements that reduced churn rates by 10%.Developed training programs to enhance agent performance and customer satisfaction.
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Sales Development RepresentativeShutterstock Dec 2017 - Jun 2018Barcelona, Catalonia, SpainGenerated leads and provided trilingual customer support, achieving 20 leads conversions per month.Developed and executed sales strategies to target new markets and increase revenue. -
Credit Collections AnalystDesigual Jan 2012 - Nov 2017Barcelona, Catalonia, SpainKYC and AML reports.Account reconciliation, emission and credit verification. -
Team LeaderAdw Jul 2008 - Sep 2011Montreal, Quebec, CanadaSupervision of a team composed of 7 international employees.Interviews, selection, optimization of SLA and KPI.
Nicolas M. Education Details
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Political Science And Government
Frequently Asked Questions about Nicolas M.
What company does Nicolas M. work for?
Nicolas M. works for Maxsea
What is Nicolas M.'s role at the current company?
Nicolas M.'s current role is Inside Sales Representative.
What schools did Nicolas M. attend?
Nicolas M. attended Université Du Québec Du Montréal.
Who are Nicolas M.'s colleagues?
Nicolas M.'s colleagues are Jérome Siot, Cédric Duval, Mathieu Jacquinot, Renante Elazegui, Stefan Kolpacoff, Marie-Claire Dalgalarrondo, Pascale Martiquet.
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