Fully Ghost Windows and OS X platforms to ensure .zip images are appropriate for classroom procedures. Support 16 classrooms with any troubleshooting questions or hardware issues. Initiate Domain connectivity with each classroom PC to enable SQL/Cisco/Active Directory Servers. Troubleshoot active directory to ensure email consistency within classroom. Ensure audio mixer is functioning correctly and troubleshoot if need be. Maintain/Troubleshoot DHCP/Static/PPOE network within classroom. Upgrade and configure Microsoft Windows Server and install network routers. Responsible for Operating System and Desktop software installation. Maintain/Troubleshoot AnyWare web application for all classrooms. Configure/Troubleshoot VMware for each class containing different Operating System’s (i.e. Linux, Unix, Windows

Provides Tier I troubleshooting and escalate hardware, network, and application issues. Performs activations, deactivations, swaps, and provide testing support of all equipment. Provides status of returns, repairs, replacements, orders, delivery schedules. Facilitates billing issues and inbound questions and leads regarding Wireless Matrix products and services. Documents all customer issues in trouble ticket system and monitor issues until resolved. Identifies recurring issues/trends and recommend permanent solution. Creates and maintain customer database and provide reports as necessary (i.e. WIPG, WIPG (S1), and WIPG (S2)). Interacts with company sales and engineering representatives to handle a variety of miscellaneous functions.

Responsible for implementing new installations of software for all clients Manage and support day-to-day communications with the three largest customers, enhancing our joint relationship Assist project managers with customer specific inquiries/tasks to support project reporting and project success Maintenance of records of all Return Authorizations for all clients and fulfillment of those requests with coordination of the product warehouses. • Ensure timely and accurate set-up of new client accounts in the Workforce Management systems Responsible for scheduling and coordinating of user training sessions Creates and maintains all user and procedure documentation Responsible for weekly operational reporting to all Senior Level Executives Continuously finding ways to increase efficiency of each application to enhance the clients specific needs.