Nikolay Bonev

Nikolay Bonev Email and Phone Number

Principal Customer Success Manager @ Chaos
Bulgaria
Nikolay Bonev's Location
Bulgaria, Bulgaria
Nikolay Bonev's Contact Details

Nikolay Bonev personal email

About Nikolay Bonev

With over a decade of experience in account management, digital advertising, market strategies, customer success, and strategic partnerships, I have honed a unique blend of skills that enable me to drive growth, foster positive client relationships, and leverage my knowledge of the tech/software sector, particularly in the SMB and Enterprise-level segments. I have more than 12 years of experience in nurturing customer relationships and over 3 years of experience in handling diverse leadership assignments. I look forward to leveraging these skills to contribute to Chaos's strategic growth, and lead by example my fantastic CSM team as a Global Head of Customer Success.

Nikolay Bonev's Current Company Details
Chaos

Chaos

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Principal Customer Success Manager
Bulgaria
Website:
chaosgroup.com
Employees:
302
Nikolay Bonev Work Experience Details
  • Chaos
    Principal Customer Success Manager
    Chaos
    Bulgaria
  • Chaos
    Global Head Of Customer Success, Aec And M&E
    Chaos May 2024 - Present
    Sofia City, Bulgaria
  • Chaos
    Global Team Lead - Customer Success, Aec And M&E
    Chaos Jul 2023 - May 2024
    Sofia, Bulgaria
  • Chaos
    Senior Strategic Partnerships Manager
    Chaos Sep 2021 - Jul 2023
    Sofia, Bulgaria
  • Chaos
    Strategic Partnerships Manager
    Chaos Jan 2019 - Aug 2021
    Sofia, Bulgaria
  • Chaos
    Partnerships Manager
    Chaos Sep 2017 - Dec 2018
    Sofia, Bulgaria
  • Google
    Senior Account Manager / Market Lead - Google Marketing Solutions
    Google Apr 2016 - Aug 2017
    Dublin
    Appointed Market Sales Lead for the Bulgarian SMB segment, managing a portfolio of leading Google Partners agencies and key direct Google Ads clients.- Overachieved on quarterly revenue and product adoption targets working with accounts from the Retail, Finance, Gaming and Travel verticals and accomplished a 80% YoY portfolio account growth.- Established and maintained relationships with external C-Level and B-Level stakeholders, devising joint client business plans and implementing new product adoption strategies.- Developed go-to market plans for the leading Export accounts covering the full set of Google's marketing solutions including Search, Display, Video, Mobile, App Promotion and Attribution Modelling.
  • Google
    Account Strategist - Global Customer Experience
    Google Apr 2015 - Mar 2016
    Dublin
    Main Role Responsibilities: Google Ads product specialist providing sales optimization and technical support to agency-managed and key direct accounts from Bulgaria, South Africa and DACH.- Performed account audit analysis and optimized campaign performance of Premier Partner agencies and high-value direct customers.- Developed product solution plans for customers based on the See- Think-Do-Care (STDC) framework and activated new product beta features.- Assisted clients with mapping their target audience's online consumer journey and identified appropriate attribution models.Leadership Assignments:Proactive Revenue Programs Lead: Team leadership assignment with the following key responsibilities and achieved outcomes:- Co-created 4 direct and agency proactive revenue outreach programs in 10 emerging markets within the EMEA Global Customer Experience organization. - Devised revenue targets and modus operandi plans for 4 program leads with 52 account strategists working on the programs.- Worked closely with regional leadership on market analysis and local business development plans.- Expanded the initiative to APAC and spent time in Google's Singapore HQ to presentthe sales programs to the regional senior leadership team and deliver trainings to thelocal sales teams.
  • Google
    Associate Account Strategist - Global Customer Experience
    Google Jul 2012 - Mar 2015
    Dublin
    Main Role Responsibilities:- Provided technical, and consultative sales, support for Google's advertising solutions toBulgarian SMB clients continuously exceeding targets and ranked in top 10 EMEA-wide for Customer Experience results.- Developed and delivered successful one-to-many targeted educational initiatives to Google Partners agencies in Bulgaria.- Coordinated several key product launches for the Bulgarian market (YouTube's True-View, Universal App Campaigns and Enhanced Campaigns) and presented at several industry events.Leadership Assignments:Active Team / Mentorship Program Lead: Bulgarian and Adriatics Customer Experience teams comprising of the following responsibilities:- Worked closely with the direct manager to prepare the OKRs of account strategist on both teams- Partnered with the direct manager in devising individual career development plans- Fully participated in review cycles, co-delivering alongside the official directmanager rating and peer feedback
  • Adm Promotions
    Diageo Account Executive
    Adm Promotions Nov 2011 - Jun 2012
    Dublin, Ireland
    • Managed Diageo Ireland’s promotional products campaigns from initial client briefing to supplier negotiations and delivery on campaigns, such as Carlsberg Euro 2012 on- and off-trade campaigns, Budweiser Summer Prizes and Guinness St. Patrick’s Day campaigns• Worked on large-scale promotional product launches to support the client’s brands new campaigns by liaising closely with ADM’s creative team to ensure the client’s briefs are created to their needs; Major product launch campaigns co-ordinated include Captain Morgan Long Island Iced Tea, Smirnoff Mojito and Smirnoff World’s Best Drinks• Led the negotiations with suppliers in the buying of products for the various brand campaigns and continuously achieved the target procurement efficiencies, recording cost savings for the client and ensuring delivery deadlines are met• Managed the firm’s online order system and prepared cost savings, On Time In Full (OTIF) and Purchasing Order reports
  • Nokia
    Marketing Research Intern
    Nokia Sep 2009 - Nov 2009
    Dublin
    • Worked closely with a colleague on a global brand project for Nokia• Extensively researched the topic of “Time” as an area of strategic interest for the brand• Prepared a detailed report and presented the findings to Nokia Global Brand Team
  • Nomacorc Llc
    Marketing Intern
    Nomacorc Llc Jul 2009 - Aug 2009
    As part of the internship at the European headquarters of Nomacorc LLC located in Thimister-Clermont, Belgium, I completed the following duties:• Managed a breakthrough competition monitoring project• Diligently compiled and analysed extensive data sets on product portfolio and sales organisation of rival companies• Communicated with all European Sales and Marketing teams and presented the research results to senior managers
  • Infiniti Europe
    Marketing Assistant - Internship
    Infiniti Europe May 2009 - Jul 2009
    Sofia, Bulgaria
    • Spearheaded my team in setting up the organisation of 1st Infiniti Golf Tournament• Conducted a comparative analysis on the technical dimensions of competitors’ products• Actively liaised with customers through meetings, email and telephone

Nikolay Bonev Skills

Digital Marketing Teamwork Marketing Market Research Analysis Marketing Strategy Marketing Research Online Advertising Advertising Management Strategy Online Marketing Strategic Analysis Financial Services Social Media Marketing Supplier Negotiation Marketing Communications Business Strategy Brand Management Crm Sourcing And Procurement E Auctions Marketing Management Supplier Negotiations Cost Savings Client Service Market Analysis

Nikolay Bonev Education Details

Frequently Asked Questions about Nikolay Bonev

What company does Nikolay Bonev work for?

Nikolay Bonev works for Chaos

What is Nikolay Bonev's role at the current company?

Nikolay Bonev's current role is Principal Customer Success Manager.

What is Nikolay Bonev's email address?

Nikolay Bonev's email address is nb****@****gle.com

What schools did Nikolay Bonev attend?

Nikolay Bonev attended Dublin City University, University Of Illinois At Urbana-Champaign, Griffith College Dublin, Theresianische Akademie Vienna.

What are some of Nikolay Bonev's interests?

Nikolay Bonev has interest in Science And Technology, Education, Environment.

What skills is Nikolay Bonev known for?

Nikolay Bonev has skills like Digital Marketing, Teamwork, Marketing, Market Research, Analysis, Marketing Strategy, Marketing Research, Online Advertising, Advertising, Management, Strategy, Online Marketing.

Who are Nikolay Bonev's colleagues?

Nikolay Bonev's colleagues are Stefka Тsvetanova, Alexander Burmov, Peter Matanov, Dobromir Dzhastanov, Filip Joshevski, Chaos Group, Albena Ivanova.

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