Nikolay Bonev
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Nikolay Bonev Email & Phone Number

Principal Customer Success Manager at Chaos
Location: Bulgaria 13 work roles 4 schools
1 work email found @chaosgroup.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
Role
Principal Customer Success Manager
Location
Bulgaria
Company size

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Quick answer

Nikolay Bonev is listed as Principal Customer Success Manager at Chaos, a with 302 employees, based in Bulgaria. AeroLeads shows a work email signal at chaosgroup.com and a matched LinkedIn profile for Nikolay Bonev.

Nikolay Bonev previously worked as Global Head of Customer Success, AEC and M&E at Chaos and Global Team Lead - Customer Success, AEC and M&E at Chaos. Nikolay Bonev holds Mbs, Marketing from Dublin City University.

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Email format at Chaos

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{first}.{last}@chaosgroup.com
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Profile bio

About Nikolay Bonev

With over a decade of experience in account management, digital advertising, market strategies, customer success, and strategic partnerships, I have honed a unique blend of skills that enable me to drive growth, foster positive client relationships, and leverage my knowledge of the tech/software sector, particularly in the SMB and Enterprise-level segments. I have more than 12 years of experience in nurturing customer relationships and over 3 years of experience in handling diverse leadership assignments. I look forward to leveraging these skills to contribute to Chaos's strategic growth, and lead by example my fantastic CSM team as a Global Head of Customer Success.

Listed skills include Digital Marketing, Teamwork, Marketing, Market Research, and 23 others.

Current workplace

Nikolay Bonev's current company

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Chaos
Chaos
Principal Customer Success Manager
Bulgaria
Website
Employees
302
AeroLeads page
13 roles

Nikolay Bonev work experience

A career timeline built from the work history available for this profile.

Principal Customer Success Manager

Bulgaria

Global Head Of Customer Success, Aec And M&E

Current

Sofia City, Bulgaria

May 2024 - Present

Global Team Lead - Customer Success, Aec And M&E

Sofia, Bulgaria

Jul 2023 - May 2024

Senior Strategic Partnerships Manager

Sofia, Bulgaria

Sep 2021 - Jul 2023

Strategic Partnerships Manager

Sofia, Bulgaria

Jan 2019 - Aug 2021

Partnerships Manager

Sofia, Bulgaria

Sep 2017 - Dec 2018

Senior Account Manager / Market Lead - Google Marketing Solutions

Dublin

Appointed Market Sales Lead for the Bulgarian SMB segment, managing a portfolio of leading Google Partners agencies and key direct Google Ads clients.- Overachieved on quarterly revenue and product adoption targets working with accounts from the Retail, Finance, Gaming and Travel verticals and accomplished a 80% YoY portfolio account growth.- Established and maintained relationships with external C-Level and B-Level stakeholders, devising joint client business plans and implementing new product adoption strategies.- Developed go-to market plans for the leading Export accounts covering the full set of Google's marketing solutions including Search, Display, Video, Mobile, App Promotion and Attribution Modelling.

Apr 2016 - Aug 2017

Account Strategist - Global Customer Experience

Dublin

Main Role Responsibilities: Google Ads product specialist providing sales optimization and technical support to agency-managed and key direct accounts from Bulgaria, South Africa and DACH.- Performed account audit analysis and optimized campaign performance of Premier Partner agencies and high-value direct customers.- Developed product solution plans for customers based on the See- Think-Do-Care (STDC) framework and activated new product beta features.- Assisted clients with mapping their target audience's online consumer journey and identified appropriate attribution models.Leadership Assignments:Proactive Revenue Programs Lead: Team leadership assignment with the following key responsibilities and achieved outcomes:- Co-created 4 direct and agency proactive revenue outreach programs in 10 emerging markets within the EMEA Global Customer Experience organization. - Devised revenue targets and modus operandi plans for 4 program leads with 52 account strategists working on the programs.- Worked closely with regional leadership on market analysis and local business development plans.- Expanded the initiative to APAC and spent time in Google's Singapore HQ to presentthe sales programs to the regional senior leadership team and deliver trainings to thelocal sales teams.

Apr 2015 - Mar 2016

Associate Account Strategist - Global Customer Experience

Dublin

Main Role Responsibilities:- Provided technical, and consultative sales, support for Google's advertising solutions toBulgarian SMB clients continuously exceeding targets and ranked in top 10 EMEA-wide for Customer Experience results.- Developed and delivered successful one-to-many targeted educational initiatives to Google Partners agencies in Bulgaria.- Coordinated several key product launches for the Bulgarian market (YouTube's True-View, Universal App Campaigns and Enhanced Campaigns) and presented at several industry events.Leadership Assignments:Active Team / Mentorship Program Lead: Bulgarian and Adriatics Customer Experience teams comprising of the following responsibilities:- Worked closely with the direct manager to prepare the OKRs of account strategist on both teams- Partnered with the direct manager in devising individual career development plans- Fully participated in review cycles, co-delivering alongside the official directmanager rating and peer feedback

Jul 2012 - Mar 2015

Diageo Account Executive

Dublin, Ireland

• Managed Diageo Ireland’s promotional products campaigns from initial client briefing to supplier negotiations and delivery on campaigns, such as Carlsberg Euro 2012 on- and off-trade campaigns, Budweiser Summer Prizes and Guinness St. Patrick’s Day campaigns• Worked on large-scale promotional product launches to support the client’s brands new campaigns by liaising closely with ADM’s creative team to ensure the client’s briefs are created to their needs; Major product launch campaigns co-ordinated include Captain Morgan Long Island Iced Tea, Smirnoff Mojito and Smirnoff World’s Best Drinks• Led the negotiations with suppliers in the buying of products for the various brand campaigns and continuously achieved the target procurement efficiencies, recording cost savings for the client and ensuring delivery deadlines are met• Managed the firm’s online order system and prepared cost savings, On Time In Full (OTIF) and Purchasing Order reports

Nov 2011 - Jun 2012

Marketing Research Intern

Dublin

• Worked closely with a colleague on a global brand project for Nokia• Extensively researched the topic of “Time” as an area of strategic interest for the brand• Prepared a detailed report and presented the findings to Nokia Global Brand Team

Sep 2009 - Nov 2009

Marketing Intern

As part of the internship at the European headquarters of Nomacorc LLC located in Thimister-Clermont, Belgium, I completed the following duties:• Managed a breakthrough competition monitoring project• Diligently compiled and analysed extensive data sets on product portfolio and sales organisation of rival companies• Communicated with all European Sales and Marketing teams and presented the research results to senior managers

Jul 2009 - Aug 2009

Marketing Assistant - Internship

Infiniti Europe

Sofia, Bulgaria

• Spearheaded my team in setting up the organisation of 1st Infiniti Golf Tournament• Conducted a comparative analysis on the technical dimensions of competitors’ products• Actively liaised with customers through meetings, email and telephone

May 2009 - Jul 2009
Team & coworkers

Colleagues at Chaos

Other employees you can reach at chaosgroup.com. View company contacts for 302 employees →

4 education records

Nikolay Bonev education

Mbs, Marketing

Activities and Societies: DCU Soccer ClubPrincipal Courses: Consumer Behaviour, Advertising and Marketing Communications, Market Research.

Ba (Hons), Business Studies

Activities and Societies: Griffith College Soccer Team; Students' Union CommitteePrincipal Courses: Buyer Behaviour, International.

High School Diploma

Theresianische Akademie Vienna

Activities and Societies: Theresianum Football Club; Theresianum OrchestraThe following Matura/Leaving Certificate subjects taken.

FAQ

Frequently asked questions about Nikolay Bonev

Quick answers generated from the profile data available on this page.

What company does Nikolay Bonev work for?

Nikolay Bonev works for Chaos.

What is Nikolay Bonev's role at Chaos?

Nikolay Bonev is listed as Principal Customer Success Manager at Chaos.

What is Nikolay Bonev's email address?

AeroLeads has found 1 work email signal at @chaosgroup.com for Nikolay Bonev at Chaos.

Where is Nikolay Bonev based?

Nikolay Bonev is based in Bulgaria while working with Chaos.

What companies has Nikolay Bonev worked for?

Nikolay Bonev has worked for Chaos, Google, Adm Promotions, Nokia, and Nomacorc Llc.

Who are Nikolay Bonev's colleagues at Chaos?

Nikolay Bonev's colleagues at Chaos include Prakash Bairwa, Ivan K., Hyunjin Kim, Yavor Stoikov, and Giuseppe Risiglione.

How can I contact Nikolay Bonev?

You can use AeroLeads to view verified contact signals for Nikolay Bonev at Chaos, including work email, phone, and LinkedIn data when available.

What schools did Nikolay Bonev attend?

Nikolay Bonev holds Mbs, Marketing from Dublin City University.

What skills is Nikolay Bonev known for?

Nikolay Bonev is listed with skills including Digital Marketing, Teamwork, Marketing, Market Research, Analysis, Marketing Strategy, Marketing Research, and Online Advertising.

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