Nikolay Bonev work email
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Nikolay Bonev personal email
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With over a decade of experience in account management, digital advertising, market strategies, customer success, and strategic partnerships, I have honed a unique blend of skills that enable me to drive growth, foster positive client relationships, and leverage my knowledge of the tech/software sector, particularly in the SMB and Enterprise-level segments. I have more than 12 years of experience in nurturing customer relationships and over 3 years of experience in handling diverse leadership assignments. I look forward to leveraging these skills to contribute to Chaos's strategic growth, and lead by example my fantastic CSM team as a Global Head of Customer Success.
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Principal Customer Success ManagerChaosBulgaria -
Global Head Of Customer Success, Aec And M&EChaos May 2024 - PresentSofia City, Bulgaria -
Global Team Lead - Customer Success, Aec And M&EChaos Jul 2023 - May 2024Sofia, Bulgaria -
Senior Strategic Partnerships ManagerChaos Sep 2021 - Jul 2023Sofia, Bulgaria -
Strategic Partnerships ManagerChaos Jan 2019 - Aug 2021Sofia, Bulgaria -
Partnerships ManagerChaos Sep 2017 - Dec 2018Sofia, Bulgaria -
Senior Account Manager / Market Lead - Google Marketing SolutionsGoogle Apr 2016 - Aug 2017DublinAppointed Market Sales Lead for the Bulgarian SMB segment, managing a portfolio of leading Google Partners agencies and key direct Google Ads clients.- Overachieved on quarterly revenue and product adoption targets working with accounts from the Retail, Finance, Gaming and Travel verticals and accomplished a 80% YoY portfolio account growth.- Established and maintained relationships with external C-Level and B-Level stakeholders, devising joint client business plans and implementing new product adoption strategies.- Developed go-to market plans for the leading Export accounts covering the full set of Google's marketing solutions including Search, Display, Video, Mobile, App Promotion and Attribution Modelling. -
Account Strategist - Global Customer ExperienceGoogle Apr 2015 - Mar 2016DublinMain Role Responsibilities: Google Ads product specialist providing sales optimization and technical support to agency-managed and key direct accounts from Bulgaria, South Africa and DACH.- Performed account audit analysis and optimized campaign performance of Premier Partner agencies and high-value direct customers.- Developed product solution plans for customers based on the See- Think-Do-Care (STDC) framework and activated new product beta features.- Assisted clients with mapping their target audience's online consumer journey and identified appropriate attribution models.Leadership Assignments:Proactive Revenue Programs Lead: Team leadership assignment with the following key responsibilities and achieved outcomes:- Co-created 4 direct and agency proactive revenue outreach programs in 10 emerging markets within the EMEA Global Customer Experience organization. - Devised revenue targets and modus operandi plans for 4 program leads with 52 account strategists working on the programs.- Worked closely with regional leadership on market analysis and local business development plans.- Expanded the initiative to APAC and spent time in Google's Singapore HQ to presentthe sales programs to the regional senior leadership team and deliver trainings to thelocal sales teams. -
Associate Account Strategist - Global Customer ExperienceGoogle Jul 2012 - Mar 2015DublinMain Role Responsibilities:- Provided technical, and consultative sales, support for Google's advertising solutions toBulgarian SMB clients continuously exceeding targets and ranked in top 10 EMEA-wide for Customer Experience results.- Developed and delivered successful one-to-many targeted educational initiatives to Google Partners agencies in Bulgaria.- Coordinated several key product launches for the Bulgarian market (YouTube's True-View, Universal App Campaigns and Enhanced Campaigns) and presented at several industry events.Leadership Assignments:Active Team / Mentorship Program Lead: Bulgarian and Adriatics Customer Experience teams comprising of the following responsibilities:- Worked closely with the direct manager to prepare the OKRs of account strategist on both teams- Partnered with the direct manager in devising individual career development plans- Fully participated in review cycles, co-delivering alongside the official directmanager rating and peer feedback -
Diageo Account ExecutiveAdm Promotions Nov 2011 - Jun 2012Dublin, Ireland• Managed Diageo Ireland’s promotional products campaigns from initial client briefing to supplier negotiations and delivery on campaigns, such as Carlsberg Euro 2012 on- and off-trade campaigns, Budweiser Summer Prizes and Guinness St. Patrick’s Day campaigns• Worked on large-scale promotional product launches to support the client’s brands new campaigns by liaising closely with ADM’s creative team to ensure the client’s briefs are created to their needs; Major product launch campaigns co-ordinated include Captain Morgan Long Island Iced Tea, Smirnoff Mojito and Smirnoff World’s Best Drinks• Led the negotiations with suppliers in the buying of products for the various brand campaigns and continuously achieved the target procurement efficiencies, recording cost savings for the client and ensuring delivery deadlines are met• Managed the firm’s online order system and prepared cost savings, On Time In Full (OTIF) and Purchasing Order reports -
Marketing Research InternNokia Sep 2009 - Nov 2009Dublin• Worked closely with a colleague on a global brand project for Nokia• Extensively researched the topic of “Time” as an area of strategic interest for the brand• Prepared a detailed report and presented the findings to Nokia Global Brand Team -
Marketing InternNomacorc Llc Jul 2009 - Aug 2009As part of the internship at the European headquarters of Nomacorc LLC located in Thimister-Clermont, Belgium, I completed the following duties:• Managed a breakthrough competition monitoring project• Diligently compiled and analysed extensive data sets on product portfolio and sales organisation of rival companies• Communicated with all European Sales and Marketing teams and presented the research results to senior managers -
Marketing Assistant - InternshipInfiniti Europe May 2009 - Jul 2009Sofia, Bulgaria• Spearheaded my team in setting up the organisation of 1st Infiniti Golf Tournament• Conducted a comparative analysis on the technical dimensions of competitors’ products• Actively liaised with customers through meetings, email and telephone
Nikolay Bonev Skills
Nikolay Bonev Education Details
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Marketing -
Advertising -
Business Studies -
Theresianische Akademie ViennaHigh School Diploma
Frequently Asked Questions about Nikolay Bonev
What company does Nikolay Bonev work for?
Nikolay Bonev works for Chaos
What is Nikolay Bonev's role at the current company?
Nikolay Bonev's current role is Principal Customer Success Manager.
What is Nikolay Bonev's email address?
Nikolay Bonev's email address is nb****@****gle.com
What schools did Nikolay Bonev attend?
Nikolay Bonev attended Dublin City University, University Of Illinois At Urbana-Champaign, Griffith College Dublin, Theresianische Akademie Vienna.
What are some of Nikolay Bonev's interests?
Nikolay Bonev has interest in Science And Technology, Education, Environment.
What skills is Nikolay Bonev known for?
Nikolay Bonev has skills like Digital Marketing, Teamwork, Marketing, Market Research, Analysis, Marketing Strategy, Marketing Research, Online Advertising, Advertising, Management, Strategy, Online Marketing.
Who are Nikolay Bonev's colleagues?
Nikolay Bonev's colleagues are Stefka Тsvetanova, Alexander Burmov, Peter Matanov, Dobromir Dzhastanov, Filip Joshevski, Chaos Group, Albena Ivanova.
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Nikolay Bonev
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4telerik.com, telerikacademy.com, campusx.company, progress.com
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