General description:Managing the sales and service unit (10 direct reports). Areas of responsibilities: sales of consumables and spare parts, sales of outsourcing services, provision of warranty and post-warranty service coverage in Russian FederationResponsibilities:• Strategic planning of the development of sales and services, participation in the development of the company's strategy on market• Ensuring achievement of sales plans for services and consumables, control of warranty expenses, and complying service KPIs• Development and implementation of new sales management processes, optimization the existing ones• Recruitment, coaching, and employee development• Negotiating and maintaining relationships with key customers and partners

General description: Set up the controlled B2B Managed Print Services sales process through the channel, achieve assigned sales quotaResponsibilities:• Develop channel MPS strategy in Russia • Search, selection and training of MPS partners and their sales force• Ensure all assigned partners’ accounts and Xerox regional offices meet revenue target • Successfully drive negotiations at C-level to completion• Plan, monitor and control of work, budget and resources whilst project implementation • Managing diverse teams across functions and geographies (sales, pre-sales, engineers and analysts, up to 7 people)• Identifying customer needs in software as part of workflow optimization• Develop and launch incentive programs for partners and Xerox regional managers• Develop and implement business processes, interaction rules, reports and templates • Consult partners on all stages of the sales process • Hold presentations for customers at conferences and seminars

• Sales of printing equipment, software and complex solutions according to sales target on the territory of Tver, Tula, Saratov, Penza and Bryansk regions• Business planning, sales forecasting, implementation of partner programs • Business development: coaching of partner’s sales managers, sales review, consulting• Search and selection of organization for creation/expansion of partners network• Solving conflicts and controversies both between partners, and between partners and clients

• Improve the service delivery quality and develop the service coverage, find new service partners• Control partners’ non-equipment and spare parts sales volume and perform stimulation measures to increase it. Develop sales of original consumables among the Customers• Consult the customers on service support and warranty questions• Work with customers’ complaints and reclamations• Perform business planning, organization and control of service partners’ development.• Regular partners assessments; Ensure partners meet quality delivery metrics as defined(KPI

• Ensured all assigned accounts met operational targets within Accreditation metrics;• Developed, wrote, and implemented service strategies, policies, procedures and rules; • Educated partners on self-sufficiency/engagement model; • Successfully collaborated with Operations team;• Served as escalation point for all partner claims;• Annual assessments of the partners;

• Controlled and supervised the business processes in Services Customer Operations Department;• Verified and ensured accuracy and compliance of local Russian accounting documents for Technical Support Department;• Billing in 1C, SAP (HP module) systems;