* Established from scratch a team of IT project managers, software developers, IT operations engineers, IT support and application support specialists* Coordinated implementation of key IT strategic initiatives (core insurance software, e-commerce platform, Facebook Messenger chatbot, mobile app, retail sales digital transformation, bancassurance platform, CRM)* Managing IT, Operations and Call Center departments* Established and led an agile growth team that is in charge of digital insurance sales and lead generation* Supervised development and rollout of online sales and self-service channels (chat bot, web, kiosks, app, affiliates)* Initiated and managed migration of all IT services from the on premise IT infrastructure to AWS cloud

* Supported post-merger integration of IT functions and IT landscapes of two major Russian commercial banks* Optimized organizational structure of IT department, IT landscape and IT project governance in a major Russian retail bank* Supported lean transformation and end-to-end process redesign in a major Russian insurance company

* Developed and implemented affiliate’s multichannel strategy (remote detailing, webcasts, eCME, social media) * Managed a project to increase usage of digital channels by medical representatives in their communication with customers* Initiated and implemented affiliate’s first digital continuing medical education program (eCME)