Nikolay Kostin Email and Phone Number

Mission – to assure best in class service delivery for Ice-Cold Merchandising equipment, through 5 own Regional Service Centers (220 people), and Partners network (50+):• Field Services – warranty support, post-warranty maintenance and repair• Refurbishment and rebranding – light & medium repair, overhauls• Logistics – equipment placement and removals, warehousing• Spare parts distribution for Frigoglass and 3rd parties equipment• Technical trainings and consulting – full range of ICM equipmentMy key responsibilities:• Targeted volume of sales and profitability assurance • Services quality and Customer satisfaction management• Operating model development - according to business needs• Productivity increase, operational costs management• Services offer development - according to market demand• EHS assurance by local and corporate standardsThree years results of 2018 - 2020: • Sales volume growth: +33% in 2020 vs. 2017 – by expansion to new territories, service offer customization - both for existing and new customers• Profitability increase: Gross Profit +13 pp, and EBITDA +11 pp - by productivity increase and cost efficiency – both in Frigoglass and partners organizations• Efficiency increase: +100% Sales per Head index - due to 33% headcount reduction, incentive bonus implementation, staff competence development by assessment and training procedures• Quality and Customer Satisfaction improvement - by redesigned Quality Audits and follow-up process, and including Quality and C-Sat targets into Service operational KPI system• Service offer development according to market demand – by customization of Refurbishment repair scope, Field Services and Logistics response time reduction, Spare Parts availability increase, technical trainings development• Employee engagement index increase – Talent Review and Development procedure revised, cross-functional projects assignments, internal and external collaboration - both locally and on corporate level

Leading Russian power generating company – operates 22 thermal power plants with 22 700 MW of installed capacityMy responsibility - Operations Excellence stream within Production System Development Program:• Equipment availability and production output increase• Operations costs and administrative expenses reduction • Continuous improvement process implementationBusiness results: Operations costs reduction:• One-shot effect in 2017: 400K Euro – by running a pilot (4 LSS projects) in one power plant; and 3M Euro – by program rolling-out to the rest of the plants• Annual effect from 2018: 10M Euro – due to continues improvement cycle on LSS basis within 22 plantsSustainability results: • Lean working groups created in all power plants, 200+ members selected• Trainings on LSS and Project Management for working groups provided• IT-platform devised - for Program control, knowledge base and best practice sharing• Motivation system for Program members implemented

Field Services work for Oil & Gas, Utilities, Industry, Data Centers, and Buildings: • Warranty support, installation, repair, modernization, facility operations, maintenance contractsResponsibilities:Operations excellence:• Managing annual budget and inventory level to maximize ROI• Driving efficiency to increase customers value and experienceSales volume assurance:• Providing support to Sales team during Quotation, Tendering and Contract phases• Offer development – in collaboration with Marketing and Sales teamsTeam management:• Setting objectives, assessing performance, providing feedback, defining areas for development Quality, Health and Safety standards:• Driving customer experience, leading improvement process• Ensuring EHS procedures followed, and required trainings providedBusiness results: Operations efficiency and profitability growth:• Revenue growth (+64%) & Gross Margin increase (+4,5%) – due to redesigned operational model, process automation and team competence development, HC reduction, cost management and follow-up procedureServices Quality improvement:• Increase (+3,5%) of Customer Satisfaction - due to implemented quality monitoring and follow-up processEmployee Engagement improvement:• Growth (+6%) of Employee Engagement Index – due to competence development procedure, and staff involvement in cross-functional projects – local and corporate Sustainability results: • Offer development – facility management, digital services, solar power plants services• Launch of Retrofit Centre, Assembly Line, Quotation team, Operational Analytics and Process Management • Operations competence development, Service Process Handbook creation

Largest Russian regional power generating companyResults achieved:• 100% visibility of maintenance costs – due to deployment of SAP ERP Plant Maintenance Module• 5% of maintenance costs reduction - by devising centralized maintenance planning procedure, technology unification, and centralized spare parts purchasing and logistics• Preparing transition (processes, KPI) from regulation-based to reliability–centered maintenance model

Leading Russian power generating company, operates 9 thermal power plants in Urals and SiberiaAchievements:• Implemented Plant Maintenance module in SAP ERP system• Preparing transition from regulation-based to reliability–centered maintenance model• Design of RCM-based Long-term Service Contracts, deployment of centralized plant maintenance budgeting and spare parts purchasing procedures

TOP-3 Russian printing and POSM-production Company Results:• 4-times increase of manufacturing output & 20% operations costs reduction – by redesigned organizational structure and processes, people management, and new maintenance procedure implementation

Russian branch of SKANEM Group – leading Global printing companyResults:• Bringing newly launched manufacturing facility to targeted output volume• Devising corporate manufacturing standards and KPI system• QMS certification per ISO 9001 standard