Nikolay Dolgov Email & Phone Number

Nuremberg, By, De

Nuremberg, Bavaria, Germany

Johannesburg Area, South Africa

● Established synergy and efficient communication process between local client operations, product responsible teams and global support centers in Malaysia, India, Bulgaria ● Successfully reallocated roles in the team according to the global blueprint and migrated a series of tasks to the global support centers● Fundamentally restructured data-in, retailer implementation and retail modelling processes to eliminate persisting quality issues and increase efficiency. Established a series of control and clean-up procedures, documented processes, and procedures on a granular level ● Connected with experts worldwide and attracted multiple competences into the team such as retail modelling, weekly production management, data supply verification, JIRA workflow management● Launched a series of projects overpassing the original plan - fully moved fourteen monthly reported product groups to weekly frequency, planned and launched the process of the data production for a new market● Eliminated friction areas of the process improving delivery speed from 24 to 13-16 days● Supported Internal Quality Audit process and provided improvement plan. Developed and implemented solutions for 90% of issues within a year with closure of relevant issues● During COVID pandemic acted as a Health manager establishing and maintaining procedures and requirements to keep the team safe. Followed on the status and care of the infected team members

City Of Johannesburg, Gauteng, South Africa

Led client operations teams of Morocco and Egypt on a temporal assignment in addition to South Africa, covering functions of methods, quality, coding, client service, data-in and field● Restructured production process achieving significantly better speed from 25-27 days to 16-18 days and efficiency with migration of multiple functions in global support centre ● Achieved synergy between local Operations team, supporting teams overseas and internal client team maintaining relationship with both local and Regional management● Provided solution to multiple client issues related to the lack of coverage, extrapolation issues and lack of representation● Set the weekly reporting process for Morocco with timely production issues resolution ● Significantly improved coding process minimizing number of mistakes and particularly volumes of partially coded items● Performed under pressure solving issues of quality, poor system performance etc. Established references and strategy of addressing problems while lacking records and documentation of previously established process

Leuven, Belgium

● Lead transformation process within the team. Reallocated responsibilities according to the new blueprint of GfK and provided coaching to the employees where necessary● Aligned relationship and procedures between departments, especially Operations, in the newly established structure and challenging corporate environment. Addressed and restructured procedures of project management, quality control● Introduced new products on the market such as reporting with improved coverage and frequency, retail granular data ● Personally manages the sector of Consumer Electronics including preparation and delivering to the clients presentations based on data driven stories

Johannesburg Area, South Africa

● Carried full personal responsibility for the B2B end-to-end service sales and delivery of Point of Sales tracking business unit (2 countries, 24 persons, 62 product groups monitored in 16 distinctive sales channels)● Established commercial culture and the process of continues re-engagement of the team in sales. Built performing salesforce (+54% of local sales in two years) with my personal involvement with selected clients ● Restructured the processes of data production operations, addressed multiple quality issues. Personally attended three critical quality claims negotiations and one potentially legal case with no client loss ● Introduced new research practices such as point of sales advanced analytic, promotion and causal retail monitoring, geomarketing● Established a series of HR processes such as performance evaluation, engagement management, newcomers’ introduction. optimized the headcount (-25% of FTEs with the relevant savings)

Kazakhstan

● Pioneered and established cost effective market monitoring practice (POS tracking) up to several MEuro. 47 product lines / 11 sales channels ● Guided the business including P&L and projects due diligence, personally cultivated partnership with 18 leading market stakeholders● Hired, coached and lead a highly performing partially remote business team of market experts and various types of specialists (12 persons + 18 non-staff personnel). Established motivation and KPI metrics schemes ● Forged practice of market knowledge delivery in forms harmonized with structures of client’s operations and performance metrics for more than 80 partners and clients

Moscow, Russian Federation

● Drove services provision to Russian Key Retail partners (6 leading retailers) ● Optimized internal processes of weekly sales data collection, accounting, verification and processing

Moscow, Russian Federation

● Developed a series of new projects (new research area, new service packages, new geo region coverage) ● Operated startup of retail and B2B sales monitoring in a new country (Kazakhstan) including full line of consulting services

● Monitored and sourced Russia and CIS industrial goods and resources market● Identified and supported qualification of 48 potential suppliers including tenders organization; price and conditions negotiations; following first orders implementation

Moscow, Russian Federation

• Tripled the sales of a low voltage line of products ‘Multi9’ (B2B and retail sales), 185 articles of standard catalogue• Launched a newly positioned product range including full pricing and promo process, • Supported regular market investigation and vigilance

Moscow, Russian Federation

• marketing researches (prices, competitors, counterfeits, market volume and market share); • anti-counterfeits campaign management

Master, Biomedical Engeneering

Activities and Societies: Radioelectronics and Laser, biomedical engineering, laboratory tools

Master Of Indistrial Management (Mim), Industrial Systems Management, Marketing, Master

Personal Leadership, External Coursework

Personal leadership Business attitude Team leadership