Responsible for account management, overall customer health, and processing renewal service contracts across APAC & EMEA customer base. Working closely with the Renewals Managers, Account Executives, CSM’s, and Finance so as to ensure timely renewal success and execution.Acting as an implementation project manager supporting the customers onboarding process.

InterSoftPro is a leading innovation company, providing IT solutions and services such as Automated AI Solutions, Software Development, Cloud Services, WEB Development and others. Robobizz - an eCommerce RAAS (Robot-As-A-Service) solution, powered by Artificial Intelligence has been acknowledged as “BEST INNOVATION” on eCommerce Berlin Expo 2020.

85% customer retention after the Covid-19 situation95% SkyBox software penetration30% higher new customer acquisition Search and booking engine optimisation and improvementTourism & Leisure Dynamic Pack project managementBusiness development & portfolio improvementVendor management

Achieved 120% sales growth in the Business Travel Management Stream of the companyCustomised a CRM soft wear and improved the average close deal time from 1 week to 1 day Implemented and sold the SkyBox soft ware improving the customer experience and the sales force effectiveness Implemented a tele sales process and decreased travel expenses by 50%Implemented new policies & procedures, improving the whole sales process

Sales & Marketing ConsultingCreating business opportunities for B2B partnersAnalysis and sales strategy development for customersCustomers sales process optimisationGood sales practices implementation in the customers sales processLead generation, telesales call cycle, field sales organisation, etc.

I.N.A.-Trading is a commercial company, market leader in the Bulgariantailoring industry. Represents more than 20 world brands such as JUKI,YKK, KAI, Avery Dennison, Bullmer, Hashima, etc.Managed 40+ sales executives and agentsImplemented new territory sales management - field and telesalesMore than 15% YoY company revenue growth in two consecutive yearsImplemented a new CRM system which significantly improved thesales performance"Best Seller" company - 2nd place in Europe for selling the innovationawarded machine DDL9000CFEstablished and developed the relationship with the world leader ofcutting robot production - YIN

Provide leadership and vision to the organizationDevelop tools and organization to increase company efficiencyRisk managementAchieve revenue, service quality and profit targetsCash flow and overall financial health of the companyBusiness development solutionsSales and marketing strategies and user growth development

Provide leadership and vision to the organization by assisting the board and staff with the development of long range and annual plans and with the evaluation and reporting of progress on plans.Provide recommendations regarding investments, development and cash strategies.Provide vision and responsible for the cash flow and overall financial health of the company.Develop tools and organization to increase company efficiency and risk management.Achieve revenue, service quality and profit targets.Monitor the P&L performance and pro-actively manage and co-ordinate actions to improve it.Business development solutions

Achieve revenue, service quality and profit targets.Recruit, induct, develop motivate and assess Sales staff to achieve targeted objectives and maintain staff satisfaction.Monitor the performance and pro-actively manage and co-ordinate actions to improve it.P&L monitoring & analysisBudget setting process, both cost and revenue budget, and closely monitor the performance against the budgetLiaise with external customers to ensure all customer requirements are identified and metBusiness development solutionsBe personally responsible for maintaining and complying with company Health & Safety and Environmental standards to minimize own risk and that of other employees

Achieve revenue, service quality and profit targets.Recruit, induct, develop motivate and assess Special Services staff to achieve targeted objectives and maintain staff satisfaction.Participate in all product development processesEnsure all procedures are carried out in accordance with the relevant Operational guides and Service Level AgreementsMonitor the performance and pro-actively manage and co-ordinate actions to improve it.Provide with timely, accurate and relevant reports about the performanceP&L analysisBudget setting process, both cost and revenue budget, and closely monitor the performance against the budgetLiaise with external customers to ensure all customer requirements are identified and metEnsure that best practice processes are achievedCreate and implement ISO proceduresBusiness development solutionsPersonally responsible for maintaining and complying with company Health & Safety and Environmental standards to minimize own risk and that of other employees

Coordinate the development of customer specific international pricing proposals for existing and potential customers.Advise senior management on commercial issues like country/vertical market/account/product performance, internal costs and price/competitor positioning.Provide with timely, accurate and relevant reports about the performance.Coordinate the working process.Customers meeting.Achieving revenue, service quality and profit targets.Review the performance of newly implemented agreements.Security control.Price quoting.International business correspondence.

Create offers to customers.Coordinate air cargo movement.Book flights.Consult customs clearance and other procedures.TelesalesCustoemer Service