Nikolay Shpilkov Email & Phone Number

Kazakhstan

Almaty, Kazakhstan

Duties• Product management (new services development launch and modernization). Product trainings.

Almaty, Kazakhstan

Duties• Product management (new services development launch and modernization). Product trainings.

Kazakhstan, Almaty

Duties• Product management (new services development and modernization). Product trainings.Achievements• Cloud services “kCloud” (VPS, VPI), DPI, DDoS Guard, SMS-Portal, kVideo, TV, OMNI-Channel services commercial launch. New corporate WEB-site launch.

Kazakhstan

Duties• Projects management. Work with Subcontractors, Partners, Governmental departments and Clients.Achievements• Successfully passed Governmental expertize of 4 architectural projects, • Decreased total subcontracting expenses by 30%, for all projects.• Applied promotion of additional services (engineering support) to client and increased the total contract amount by 15%.

Kazakhstan, Almaty

Duties• Projects management (A to Z) both sides client and vendor. Negotiations with Partners and Clients to define their needs and deliver the right solution.Achievements• Established contacts with all main country banks, mobile operators and retail channels for the future cooperation.• Helped to solve clients complains of FMS functionality and extend service contract with following system upgrade.

Kazakhstan

Duties• Projects management. Internal and external services development, upgrades for the existing ones, reporting to the project team and top management.Achievements• M-quiz. Launched first mass campaign for consumers, based on USSD question-answer schema.• M-payment. Reduced processing commission fee for the service aggregator by 0.5%.• Single invoice service. Proposed and started project for corporate clients, relying on my previous experience.• Smart Home. Launched project to promote VAS services to consumer market and increase data usage rate.

Duties• Product’s (Note PC, MFU’s) management, Market analysis and strategy development, Benchmarking, Price, and Distributors management, (lineup, bad stock, new sales, marketing materials).Achievements• Performed MFU’s bad stock clearance of 2000 pcs in 2 months. Increased MFU’s market share by 15% and Note PC by 22%.• Proposed and agreed with HQ refilling control chip removal, for all the new MFU’s models to increase market share.• Initiated and launched advertisement videos rotation on the retail channels screens (TV, Note PS, and Monitors) as part of marketing promotion strategy.

Duties• Projects management, new internal and external services development, telecom market monitoring for the best practices and solutions, reporting, subordinates management, new services releases and trainings to colleagues, mentorship for newcomers in respect to VAS services.Achievements• E-Payment project. By conducting negotiations with partners, decreased commission fee by 1%. In the very first year, service acquired over 35% of all consumer’ payments and over 50% payments during the second year. Developed channel gave an option to collect any amount of money not bound to scratch cards, also developed interface allowed to connect all main banks to company billing system and develop WEB payment interface. As well, project significantly reduced scratch cards production and logistic costs.• Flexible call forwarding plus Interactive IVR services, approximately gave 30% increase for Call-center availability rate. VAS unit revenue growth, internal procedures simplification and consumer satisfaction with loyalty rate growth.• Mobile Banking platform increased SMS traffic rate up to 5% in the following two years.• More projects launched, CMS, Gold Numbers, WIMAX, Convergent billing, Mystery Shopping, Intranet, FMS, CRM, Push-E-Mail.

• Manages the projects, approves the projects plans, follows up and manages the implementation of the plans, defining project team, scope and targets as well as evaluation of the project at the end of a project phase.• Supports section manager with strategy for sales, discount, price change and special service identification of corporate, consumer, alternative channels segments, preparation of the Annual Road map defines and evaluates unexpected issues.• Follows up the implementation of Improvements in to the Road Map.• Identifies section targets in line with department targets with the participation of the team.• Coordinates individual targets setting by section employees in line with department/section targets.• E-Payment, CMS, Mobile Banking and SIM VAS, Gold Numbers, Billing to Banks E-connection, project manager.• WIMAX, Convergent billing, Mystery Shopping, Automated Banking Payments, Consumer-Corporate VAS development, project team member.

• Prepares project plan, defines the budget and project needs and identifies risks of the project.• Follows-up the projects status, prepares a report about the performance of the project and takes necessary actions in case of any problem. Assigns the follow-up team to the project.• Collects and consolidates internal and market data, makes feasibility analysis and prepares feasibility analysis report. Follows its status.• E-Payment, CMS, Mobile Banking, project manager.• Intranet, FMS, CRM, Push-E-Mail, project team member.

Duties• Project management, work with IT service providers.Achievements• Signed two contracts with mobile operators to launch Mobile Banking service.• Internet banking modernization plan development and approval.

Duties• IT support, E-mail, DNS, DHCP, AD, ERP-System, Backup Server, Print server, IT support of industrial systems. Development and implementation of IT procedures for Sarbanes Oxley purposes (SOX).Achievements• Developed and implemented IT (SOX) Procedures: DRP, DC Migration, Protect IT Project.• Successfully passed internal IT Audit (May 2006)

Duties• Network administration, DHCP, AD, DNS, WINS, GP, SUS, FS, VERITAS Backup, Lotus Notes 6.Achievements• “Electronic reporting SW” implemented for taxation reporting purposes.• “Information Security policies” developed and implemented.• “File Server” upgraded and storage policies optimized.

Master Of Science - Ms, Management

Bachelor Of Science - Bs, Management

High School Degree, Major

Activities and Societies: Basketball team member, School committee member, Music band member (drums).