Nikole Phillips Email & Phone Number

Gastonia, NC, US

Kings Mountain, North Carolina, United States

Remote

• Led the development and execution of social media marketing training programs, driving enhanced brand visibility and client engagement. Successfully onboarded over 20 new clients, contributing to the company’s growth.
• Conducted comprehensive social media marketing workshops, empowering teams with the latest strategies and tools to increase sales by 18%.
• Facilitated seamless onboarding experiences for over 20 new clients, ensuring alignment with company standards and client satisfaction.
• Played a key role in expanding the client base over 100+ through targeted marketing efforts and exceptional client service.
• Developed new social media marketing strategies through data analytics increasing marketing targets by 43%.

Charlotte, North Carolina, United States

• As part of my duties, I enhanced customer success by spearheading KPI achievement and monthly order targets. Supervised new staff to ensure high service standards both in-office and remotely. Conducted Customer.
• Achieved monthly revenues ~$1.5M by managing a portfolio of 250+ accounts, including 30+ key accounts.
• Informed strategic decisions and operational adjustments by analyzing customer sales data.
• Used Power BI to track KPI’s and reduce NCR’s by over 15%.
• Instrumental in assisting with OTIF reports to improve scores by over 20%.
• Developed new reporting methods to improve order accuracy by over 50%.

Charlotte, North Carolina Area

• During my tenure, I facilitated daily operations and managed a team of 30+ employees. Improved team performance by conducting weekly performance reviews and providing continuous coaching to improve sales skills..
• Increased monthly sales on average by 40%, earning a recognition award for outstanding performance.
• Expanded client base by acquiring 100+ new clients through exceptional customer service.
• Decreased delinquent accounts over 47% through data analysis and client follow-up.
• Increased client retention by 24% monthly through new procedure implementation.
• Implemented new delinquent account tracking and follow up system that improved front desk efficiency by over 50%.

Charlotte, North Carolina Area

• I managed customer service and account administration for over 2,000 accounts, ensuring smooth operations and customer satisfaction. I tracked sales trends and managed inventory by generating analytical reports and.
• Managed sales quotes exceeding $2.8M, showcasing strong financial acumen and negotiation expertise.
• Boosted sales revenue by $1M through the development of innovative account management strategies.
• Implemented new procedures to track tools loaned to customers boosting revenue over 5% monthly and minimizing write-offs.
• Developed methods for tracking customer returns increasing company efficiencies by 25%.
• Designed new IT reports downloaded from QuickBooks to Excel to improve supply chain and procurement efficiency by 72%.