Nikole Sankari-Smith Email & Phone Number

319 W Riverside Ave, Spokane WA 99201

• Oversee all operations & sales and lead team of 10+ associates for Spokane regional location of specialty furniture retailer.
• Ensure consistently exceptional customer experiences through timely and effective communication with multiple internal/external stakeholders (e.g.: customers; vendors; internal teams).
• Maximize sales growth, profitability, and manage a team of sales, warehouse, and delivery associates in a commission-based sales environment.
• Hire, onboard and coach team members on operational excellence, depth of product knowledge, and delivering high-touch, consultative customer service.
• Manage multiple concurrent projects and priorities daily; quickly pivot to address time-critical/urgent issues while sustaining focus on other important deliverables.
• Oversee regular follow-up with vendors, internal teams, and customers to ensure appropriate alignment of delivery timelines.

Spokane, Washington Area

• Manage multiple projects concurrently, ensuring that time-sensitive projects receive appropriate prioritization.
• Collect and maintain service provider documents, including Certificates of Insurance, Agreements, Amendments for all new and existing locations. Verify all information is compliant.
• Streamlined and organized processes for record keeping of daily and monthly reports, including customer counts and sales spreadsheets.
• Developed an operation manual for new store employees. Provide training and served as a Subject Matter Expert for new Administrative Assistants in region.
• Process biweekly payroll, maintain personnel records including hiring and tax documents, attendance, and performance reviews.
• Review and process delivery and service order invoices and guarantee prompt payment of store vendor partners; audited all invoices for accuracy and correct payment.

Spokane, Washington Area

• Met vendors weekly to order beer, wine, supplies for the tap room. Received deliveries and verified invoices to confirm accuracy.
• Coordinated dedicated events with food and beverage representatives.
• Kept business records including deposits and daily ledger updated. Implemented a tip log and time-card system to ensure proper payroll and tax reporting.

Spokane, Washington Area

• Aided customers in making product selections based on their needs and project specifications.

Spokane, Washington, United States

• Updated clients on product arrival, status of install, project completion, and resolved concerns.
• Prepared documents including credits for manufacture defects and repair work orders.
• Contacted installers to follow up on overdue invoices.

Spokane, Washington, United States

• Managed daily business records and reviewed reports for discrepancies and accuracy.
• Prepared daily deposits for pickup. Researched and corrected overages and shortages.