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An experienced professional with the demonstrated ability to lead diverse initiatives from strategy development to implementation. Thrives in a highly collaborative environment and comfortable developing consensus across diverse groups, both internally through cross-functional collaboration and externally with customers. Proven ability to successfully analyze critical business requirements, identify gaps and potential opportunities resulting in innovative, cost-effective and operationally effective solutions. Brings to the table a high level of familiarity with diverse aspects of both the hospitality and technology industries. Key strengths include:Business Process Improvement | Collaboration | Relationship BuildingTechnology and Systems Savvy | Presentation Skills – Large And Small GroupsChange Management | Program Implementation | Program Management
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PresidentSuccesswareUnited States
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Director Of Product ManagementAuthority Brands Jul 2021 - PresentColumbia, Maryland, Us -
Product OwnerAuthority Brands Jan 2020 - Jul 2021Columbia, Maryland, Us
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Senior Director, Property Operations - TechnologyChoice Hotels International 2015 - 2017North Bethesda, Maryland, UsIdentified, prioritized, implemented, and managed various technology initiatives supporting Choice Hotel’s upscale brands, including Cambria Hotels and the Ascend Collection. Focused on addressing existing technology capability gaps and emerging technology initiatives that increase hotel revenue and support the overall brand positioning.● Worked with upscale franchisees and operators to prioritize initiatives driving hotel profitability through direct interaction and leadership of the Upscale Technology Focus Group.● Served as main point of contact for operators and franchisees regarding technology and systems issues to help ensure escalated resolution.● Provided program leadership and product ownership for technology projects focused on the needs of upscale hotels.● Collaborated with other Choice Hotels brand leaders to develop strategy for implementation of emerging technologies across brand segments. ● Developed system wide strategy to upgrade guest facing High Speed Internet standards for Choice Hotels’ upscale and mid market brands. -
Sr. Director, Brand Compliance StrategyChoice Hotels International 2009 - 2015North Bethesda, Maryland, UsDeveloped and implemented key strategies and operational initiatives aimed at positively impacting compliance with brand standards for all mid market and economy brands including the development, implementation and ongoing program management of the Choice Hotels Performance Zone compliance program.● Provided leadership and strategic input into the development of the Performance Zone compliance program, including the introduction of guest satisfaction standards. ● Directed the implementation of the Performance Zone Program including communications, operational processes and change management with both internal stakeholders and the franchisee community.● Led ongoing operations of Compliance Zone program including communications and issue resolution for non-compliant hotels. ● Led cross-functional focus groups with internal stakeholders, franchisees and operators to ensure the continuous improvement of the compliance program.
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Sr. Director, Franchise Knowledge ManagementChoice Hotels International Jan 2008 - Jan 2009North Bethesda, Maryland, UsManaged multiple technology programs ranging from eProcurement to Customer Relationship Management (CRM) systems. Leveraged these platforms to develop and implement solutions across the organization resulting in increased business process efficiencies and improved data retention regarding franchisees and their interactions with Choice Hotels operations. ● Provided product ownership oversight during the implementation of the Microsoft CRM tool including ongoing requirements gathering, documentation development, communications and training.● Developed and delivered user acceptance testing, live and web based training sessions and ongoing stakeholder communications regarding the implementation of new systems.
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Sr. Director, Brand Solutions TechnologyChoice Hotels International Apr 2004 - Jan 2008North Bethesda, Maryland, UsLed solutions oriented team providing the Choice Hotels Procurement division and other business units with creative approaches to solving business needs through technology and process improvements. Managed day-to-day operations and evolution of Choicebuys.com (Choice Hotels’ eProcurement platform) and the SalesLogix CRM systems. Maintained P&L for business unit. ● Created and introduced an internal outbound procurement sales team increasing the value of Choice Hotels’ relationship with vendors.● Transitioned the ChoiceBuys.com from eProcurement platform a robust resource for franchisee and hotel operators to source products and better meet brand requirements.● Leveraged the SalesLogix CRM system to provide CRM and cross-functional business process solutions.● Led the development of a database driven Property Improvement Plan (PIP) solution supporting the process from contract negotiation to quality assurance reviews.
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Director, Partner Services TechnologyChoice Hotels International 2003 - 2004North Bethesda, Maryland, UsProvided ongoing product management of the ChoiceBuys.com eProcurement technology platform and SalesLogix CRM platform for the Choice Hotels procurement division. Served as product owner with third party software vendors to ensure product quality and manage enhancements. ● Led the introduction of SalesLogix CRM platform to support procurement business process including establishing a robust vendor database, a platform for managing and tracking vendor marketing plans and documenting interactions with vendors, franchisees, and operators.● Presented Choice Hotels’ eProcurement system at Gartner’s 2003 CRM Summit.
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Manager, Choicebuys.Com Design And DevelopmentChoice Hotels International 2000 - 2003North Bethesda, Maryland, UsExecuted ongoing franchisee communications, developed business requirements, created and executed QA test plans for the ChoiceBuys.com eProcurement system.
Nikole Smith Skills
Nikole Smith Education Details
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Syracuse UniversityIllustration -
University Of Maryland Global CampusMaster Of Business Administration - Mba
Frequently Asked Questions about Nikole Smith
What company does Nikole Smith work for?
Nikole Smith works for Successware
What is Nikole Smith's role at the current company?
Nikole Smith's current role is President.
What is Nikole Smith's email address?
Nikole Smith's email address is ni****@****nds.com
What is Nikole Smith's direct phone number?
Nikole Smith's direct phone number is +130184*****
What schools did Nikole Smith attend?
Nikole Smith attended Syracuse University, University Of Maryland Global Campus.
What skills is Nikole Smith known for?
Nikole Smith has skills like Hospitality, Hotels, Program Management, Hospitality Industry, Revenue Analysis, Strategy, Cross Functional Team Leadership, Hotel Management, Hospitality Management, Technology Solutions, Resorts, Yield Management.
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