Nikole Wilson Email & Phone Number

Brooksville, Florida, United States

Answers emergency and non-emergency phone calls and quickly determines if the call is for emergency services to include fire, EMS, and/or law enforcement responses and enters details of the request into a CAD terminal to facilitate dispatch to the appropriate agency. Notifies other agencies or the proper authority of requests for service, including transferring the call when necessary. Provides all pertinent information for the transfer. Researches and relays all pertinent information to the dispatcher regarding calls for service using local agency records and information from other available resources. Receives and documents information for “be on the lookout” (BOLO) broadcasts and handles inquiries from law enforcement and fire rescue personnel. Initiates and utilizes language line and conference call services as needed. Maintains cleanliness and operational readiness of assigned work area and equipment and reports any equipment malfunctions to supervisory staff through chain of command, submitting the appropriate work order as needed.

Tallahassee, Florida Area

-Ensured safety and security in the university’s housing halls-Responded quickly with crisis management skills-Assisted with all front desk operations-Assisted students through-out the night

Tampa/St. Petersburg, Florida Area

-Greeted students in person and on the telephone-Answered incoming calls while directing them to appropriate associates-Filed, made copies, and distributed paperwork-Answered basic Advising questions

Master Of Science - Ms, International Affairs

Activities and Societies: FSU Flying High CircusDepartmental Concentration: Public Administration. Certificate awarded: U.S. National.

Bachelor Of Science - Bs, Criminology With Philosophy

Activities and Societies: FSU Flying High Circus

Associate Of Arts - Aa

Activities and Societies: President of Student Juggling Society, member of Student Government