Nikole Arguedas-Elizondo Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Supervised a key initiative for employee lifecycle journey mapping with an external vendor, delivering project milestones involving stakeholders from Headquarters and Country Offices within a 5-month timeframe.
• Coordinated the analysis and redesign of talent acquisition and onboarding processes, managing workflow mapping and workshops with over 40 stakeholders to align with organizational goals.
• Served as a liaison between HR and ITE for the implementation of a new HR technology launched in 2024, validating vendor iterations and refining recruitment and onboarding processes.
• Led the new HRD intranet quality assurance process in 2022, ensuring that the new intranet was launched without bugs and functioning perfectly in both English and Spanish. Conducted usability testing, achieving a 92%.
• Facilitated pre-launch user testing for the MyIDB intranet (formerly Employee Portal), launched in 2023, synthesizing user feedback into key insights for strategic decision-making and feature prioritization.

Washington, District Of Columbia, United States

• Led the end-to-end redesign of the BDA intranet, overseeing requirements gathering, vendor management, and timely implementation across budget, travel, security, procurement, and real estate topics.
• Transformed the intranet structure to a user-centric design, focusing on end-user needs and improving accessibility to relevant topics.
• Drove stakeholder alignment and transparency by creating and validating the project roadmap, regularly updating senior leadership with detailed dashboards and progress reports.
• Successfully managed a design and development vendor to deliver a SharePoint intranet solution in 16 weeks, optimizing quality assurance processes with a robust bug-tracking system for prompt issue resolution.
• Enhanced digital transformation by enabling user self-service, increasing key platform function success rates from 39% to 90%.

Panama City, Panamá, Panama

• Yappy is the most used payment platform in Panama, with 1.6 million users, representing 52% of the country's population over 18 years old.
• Conceptualized a new digital product's value proposition for the Panamanian market in collaboration with C-level executives, focusing on user needs and market differentiation. Coordinated market size and penetration.
• Ensured strong alignment between the business idea and user needs by conducting a proof of concept with a large audience, gathering insights and feedback to inform a comprehensive product roadmap.
• Coordinated the development of business capabilities and software architecture within agile sprints, establishing an MVP and roadmap with clear time-to-market goals, ensuring efficient delivery and alignment with.
• Drove a successful app launch by creating a beta testers community, implementing a phased rollout strategy, and coordinating Risk, Marketing, Legal, and Product teams to meet deadlines and address potential issues.
• Expanded the client base and increased transaction volume by leveraging data analysis to reduce product failure risks and bugs, ensuring the product's sustained success and reliability.

Panama

• Boosted productivity in agile product teams (Product Owners, designers, and developers) by restructuring workflows and introducing new collaboration dynamics, resulting in more efficient teamwork and increased.
• Streamlined research planning for the design team by implementing innovative tools and methodologies, reducing planning time and enabling greater focus on execution and analysis.
• Designed and led user experience and agile training for non-IT employees through the company’s internal university, helping spread knowledge across departments and fostering a culture of innovation.
• Empowered product teams by championing agile methodologies, enhancing user-centric product development, and improving communication, leading to measurable improvements in product quality and delivery.

Panama

• Banca Móvil is Banco General user's main transactional channel.
• Transformed customer acquisition by conceptualizing and implementing a streamlined account creation flow within the bank's mobile application, which became a key channel for acquiring new customers on a monthly basis.
• Aligned stakeholders by leading co-creation workshops with cross-functional teams, defining product governance and procedures to mitigate risks in online account creation, ensuring smooth operations and improved risk.
• Established a roadmap and developed an MVP by collaborating with product owners, scrum masters, software architects, and UX designers, expediting the MVP’s time-to-market and aligning priorities for a successful launch.
• Enhanced the product through 1:1 user interviews, analyzing feedback and usage patterns to identify opportunities for improvement, and providing actionable recommendations that significantly improved customer.
• Boosted transaction rates by conducting comprehensive data analysis to identify user needs and pain points, leading to continuous product enhancements. Presented key insights to executive leadership, influencing better.

Cartago

La Sabana

Tres Rios

San José

An internship where I developed my graduation project.

Cartago

Cartago

- Most interdisciplinary team in the academia (university level) history of Costa Rica. Group of 12 different careers.- We built the house Tropika, and represented Costa Rica in the Solar Decathlon Europe 2014 in Versailles, France.

Master Degree In Digital Transformation

Industrial Design Engineering

Activities and Societies: Teatro TEC, Expresión Corporal, Teatro Reflejos

High School Diploma

Pre-University High School with focus on mathematics and sciences.